Itotally agree with you and have voiced this very same concern many, many times via my experiences with Sage Support, at Sage Summit and during a recent upgrade. SageU, Knowledgebase and the internal program help documentation provide some assistance, but more often result in a significant waste of valuable time. Often, the recommendation is to schedule Sage Training sessions, but we are very reluctant to spend that money on top of what we pay for annual support. There should be adequate, available reference documentation that a day-to-day user can use to just simply get the job done.
Can you sense my frustration here?? I recently voiced this very same concern to a Sage Support Technician. Poor guy! But in all honesty, the most dreaded part of my job is when my Manager says...."We better ask for Sage help with this one....".
I am actually booked in for some Sage training in Sydney soon, but its going to cost me around 5k to attend so a significant investment for 1 person to be trained in a very small part of the product. Hoping the manuals we get there will be useful. But I have had a massive argument with a client this week as I try to defend Sages lack of any documentation for Sage X3. Sage ERP 300 is slowly bringing their manuals back which is great. But the main issue with X3 is that the help is of no use, any product has help that directs a user how to do a process, Sage X3 completely lacks this and the resources are non existent, and its very hard to get any assistance. The forums here no one really uses, so theres no sharing of information at its so highly configurable that it can take a rocket scientist to work some things out.
The problem with X3 support documentation is undeniable. At my current company we had the added trouble of a Sage vendor with strong this-can't-be-done attitude. So I had to sit down and teach myself custom Sage X3 development. This way I was able to prove them wrong - turned out, a number of things they said can't be done actually can, and it is not even that hard.
For me, one of the strongest points of Sage X3 is its immense customizability - if you don't like how something works, you can change it. You have the ability to modify screens and add new ones, as well as extremely flexible custom development system - if you know what you are doing, 4GL programming can take you a very, very long way.
So let me share with you my newest endeavor - a blog dedicated to Sage X3 custom development. I've just started it a couple of days ago and will try to add new articles on a regular basis. Here is the address:
After climbing the learning curve of 4GL development (which is quite steep, especially if you are on your own), I am no longer frustrated with X3 customization, but quite happy and passionate about it. Please do not hesitate to peruse the above blog - new stuff will be added, and if it helps you out, I will be glad! Also, questions via comments and mail are welcomed!
Thanks Stacey for your feedback our blogs are a way to give back to our Sage community what new and wonderful we learn and explore each day, its not just limited to Sage ERP X3 but we have something for all.
Under the "How to" tab there are numerous guides and articles. There are guides for setting up bank reconciliations, PJM, Sage Exchange, and Sage Sale Tax The "Quick start" tabs contains 1-3 page documents with numbered steps that walk you through completing tasks or set up. The steps are tied to numbered steps on function screens. The "Tutorials" tab has videos on various product features such as how to create a user profile for the Application. These are in addition to the regular product help. The Online help content is continually growing.
I have been struggling for 2 days to get Sage Pastel working on my PC. My computer knowledge is above-average and I am able to do more complex problem solving and was able to get the program to run even though I received several errors previously, up to the point where I was supposed to access the data of the _Demo company to work through the SAGE manual activities for UNISA students.
Firstly, I would like to explain that I was unable to use the downloaded Sage software. There were .dll issues each time. From previous experience with.dll issues, I decided that it would be best to rather attempt to install the CD software before trying to resolve a .dll issue as I know it can take hours, if not days.
The training manual does not indicate how to adequately use the CD data to install the software. After several failed attempts at installing the CD software, I finally came right using trial and error and intuitive problem-solving techniques. But now I still have the issue of being unable to access the data of the general ledger of the educational demo company as displayed in the training manual after the company is opened. For reference, I am stuck at point (8.) on page 4 of Lesson 2 of the Sage Training Manual, UNISA.
No matter how many times I enter the password for the educational demo pack and click 'ok', nothing displays. I have also tried to manually search for the data in the program by accessing the general ledger and other features manually, yet NO data files display.
PLEASE will someone help me to solve this issue. I will be deeply grateful as I have been battling to solve these issues alone for a full day. My mental and emotional resources are depleted. I could not find any other site with contact details in order to contact Sage support for technical advice. Now I am depending on the help of this community to fix the Sage Partner program on my PC and pass this module.
Has anyone attended Sage Truck Driving School in Henderson, Colorado. I have been researching this school and have only found bad things. I would like a realistic review from someone who is out on the road. Any information would be appreciated.
I see your profile states you are "Considering a Career;" if you are still considering by the end of April, I'll let you know how my experience with Sage went. I will not be attending the Henderson school, however, but I may still be able to give you an informed overview of the quality of training. (I'm going to their Billings, MT location, beginning Mar. 27). A parting word: I researched the heck out of schools for 3-4 weeks, company and private schools... you will be able to find a ton of compliments as well as a ton of negative experiences with most all schools. Same applies to trucking companies, it seems. The training is going to be what you make of it. Study hard, beginning with The High Road Training Program found on this site; that will give you a HUGE leg up going into their's or anyone's program. Good luck!
Thanks Pete. I know what you mean about the good and the bad about schools and companies. I have been at this for sometime now. One minutes I think I found a school and then the next minute I find something bad about them. Hopefully in the very near future I will find one that meets all of my requirements.
I went to Sage truck driving school in San Antonio, TX. My experience was really good. In class stuff was pretty meh. Had some awesome instructors, one of which was from australia (used to do the trailer trains, you know something like 16 trailers connected to 1 truck). He also did not censor himself so he said some funny stuff. As for the driving portion, I went in not knowing how to drive a car manual let alone a truck. by the end of day 1 of driving I had shifting down just fine. passed dmv road test on first try.
A big plus for Sage is that they don't put multiple students in a truck per session. It's 1 driver 1 instructor 1 truck. Places like roadmasters put 3-4 at least per driving session. So you're out for 4 hours but really only drive for maybe 1 hour of it. With Sage you get the full 4 hour session.Only time I had 1 instructor multiple students was when we were doing in yard driving an that's because he could get out and rotate with whomever needed more help.
I've heard a lot of complaints about several Sage Truck Driving schools - in San Antonio, Texas and Blackfoot, Idaho, if I'm not mistaken. However, quite positive feedback on Bloomsburg (Berwick), PA here.
I've heard a lot of complaints about several Sage Truck Driving schools - in San Antonio, Texas and Blackfoot, Idaho, if I'm not mistaken. However, quite positive feedback on Bloomsburg (Berwick), PA. I searched a lot, because my nephew wanted to learn truck driving basics and I couldn't let him just spend money on nothing (I myself worked as a driving instructor 7-9 years ago, and I know that everything depends on both: the trainee and the instructor). He was about to pay $5000 for the course, but I dissuaded him.
As far as driving, the backing practice was 1 instructor for the class, which in my case was 2 students, but I had the truck to myself and practiced the maneuvers for 4 hours straight. All road driving was one on one, 4 hour shifts. The instructors were all experienced drivers and were great.
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