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Saurabh Cloudas

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Aug 2, 2024, 11:59:15 AM8/2/24

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Overall it feels like there is some great engineering going on behind the scenes, but product / customer focus is non- existent. How about rectifying that with a roadmap and regular updates, for starters? I think you could make a lot of people happy

Strategy now (2022) is to reach a wider userbase, by means of 1) a smartphone app, and 2) features for learners that still early in their journey to learn a language, in addition to making numerous improvements to existing features. The vision for Language Reactor will hopefully come together, and the whole will be more than the sum of the parts.

Thanks pogster. I watched a video on how to put the netflix link on the desktop of the Mac and it works for streaming. I was wondering why there is no app for Macbook. Netflix say it is Apples fault or doing and to ask them.

Thanks Lanny, I've subscribed to netflix since 2015 and streamed their content, downloaded movies to watch while flying etc. I have an app on my samsung phone allowing me to download movie's and series off-line.

Usually going to settings/Apps/Netflix and then "Force Stop" has solved the problem. But it got too frequent (and general TV slowness), so I did a factory reset of the TV. But the problem is still there!

To restart, unplug the TV's power cord from the power outlet and wait a few seconds to plug it back in. Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot.

I have similar and very annoying issue. Restarting tv helps (but takes time) or forcing the app to close. Then Netflix works well until tje second time I try to open the app. Always stucks at the loading screen and back button on remote does not work. I can start Netflix using inbuild chromecast but tv gets quite un reponsive after the casting stops. Easiest seems to be navigating to settings and apps and forcing close. Yesterday I noticed similar loading issue with another streaming app (one that I haven used in months), but didn't have the time to try to shut down the app or reinstall it.

Hi,
I've actually tried that several times already. On/off, power cycle, full restart. When it didn't work, I resorted to doing a factory reset of the TV. So setting up the TV fresh didn't help either.

I'm having no problem running Netflix otherwise on that connection (not even througgh an Apple TV plugged into the TV). Its just the Netflix app on the Android TV interface that's struggling. All the other built-in apps (like YouTube etc) work just fine.

Regards,

That's just terrible, looks like you're in the same boat as me.

And since my TV is a 2015 model, its unlikely that there is much being fixed/updated at Sony via software updates either. So if this problem doesn't solve itself, I have no option but to get rid of the TV. Live in a different continent now than when I bought it, so service/support/repairs will be a challenge.

Good to hear that reinstall helped someone. I tried to unistall Netflix but since it is a system app, only option is to return to factory version of it. Already tried removing all updates and reinstalling, and cleaning cached files. Same problem occurs again the next day. So everything is ok for the first use, but after tv has been turned off (not powered off) after that netflix won't start. My tv is XD8577.

You can now hit Start Recording and start your Netflix video. When finished, end the recording and download it to your computer. It will automatically save as an MP4. There will be a watermark on your recording, which you can remove by paying for a subscription.

Access the screen-recording tool by swiping up from the bottom of the screen or down from the top-right corner, depending on your specific model. The screen-recording icon is a small circle with a ring surrounding it.

After the app is downloaded, open it. Recording is easy. All you have to do is tap the Recording option, then hit START NOW. The app will begin recording your screen. Hit Stop to finish recording and make edits if needed.

The number of downloads you can have at a single time and on a specific device is restricted based on your Netflix subscription plan. You should be allowed 100 downloads per device, though that could change if more devices are attached to a single subscription.

Yes, recording TV shows and movies on Netflix is possible without the screen going black. There are several methods, each with its pros and cons. You can download screen-recording software like Movavi Screen Recorder to record Netflix programs in Firefox or Google Chrome. Alternatively, you can use a browser-based screen-recording solution. If you use Chrome, you can even add an extension like Movavi Screen Recorder for Chrome to record Netflix without it going black. Newer iPhones and Androids have built-in screen-recording features, and there are apps on Google Play Store for those using older Android phones.

There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.

That article was not helpful, thx since audio works with everything on the 9500 expect for Netflix. This issue materialized on both 9500s, not the 7500 since Netflix is not available as an app on the 7500, unless that got pushed by Bell and I just haven't checked for awhile.

The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.

Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.

I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.

Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.

Hi there @Griffon, thanks for your post, and welcome to the Bell Community.
Do you have the option of testing out the suggestion above from @Peter476? They were able to get audio on Netflix when using the optical output.
Are you accessing Netflix by clicking the Apps button on your remote, or by launching channel 1267?
Keep the Community posted.
- Patricia

I did not try to get Netflix audio using optical output because it sorta defeats the purpose of one connector, HDMI, for both audio and video to the AVR AND HDMI is not providing the audio from Netflix. Maybe Bell should be troubleshooting this. I was only trying to access Netflix using the App button on the 9500 remote, not chan 1267. When I discovered the issues with accessing Netflix thru the 9500 remote app I was reluctant to cause more issues and 9500 rebooting by accessing Netflix at all thru the 9500 using chan 1267. I have returned to using my other devices for Netflix access rather than the 9500. Maybe Bell can advise of a permanent fix when they troubleshoot their equipment hardware and software.