Raven Installation Troubleshoot

Logan Edward Krohn

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Jul 1, 2024, 3:56:25 PM7/1/24

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Hello INL-Raven-Users,

I was speaking with Diego and he directed me here for additional help on installing the Raven software. I believe my issue is firewall related as I cannot receive SSL verification when I run pip install raven-framework, if you have any advice or ideas I would appreciate the help. I can also go to I.T. if not.

Thank you!

Logan Krohn

High School Intern |

logan...@inl.gov

Idaho National Laboratory | Idaho Falls, ID | 83415

Diego Mandelli

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Jul 2, 2024, 3:28:34 PM7/2/24

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Logan,

Few questions:

Can you send us a screenshot of the error message you get from your machine?
If you are using an INL laptop, did you try to install it outside the INL network (e.g., from home)

TYVM,

Diego

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Logan Edward Krohn

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Jul 2, 2024, 3:34:08 PM7/2/24

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Diego,
I am using an INL Laptop, I will try that after work today. Double checking the website, I can also see that RAVEN is listed as having support on Python 3.9 and 3.10, but I am running 3.12, could that be a potential issue, or is it likely unrelated? I have also attached the message I receive when running the install.
Thanks,
Logan

troubleshootcapture.PNG

Diego Mandelli

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Jul 2, 2024, 3:38:21 PM7/2/24

to Logan Edward Krohn, inl-rav...@googlegroups.com, Joshua J. Cogliati

Logan,

The python environment that is created at the installation stage take care of the libraries version.

I am assuming you are using a MS Windows laptop.

@Joshua J. Cogliati: it looks like a Zscaler issue to me: what do you think?

Diego

Logan Edward Krohn

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Jul 2, 2024, 3:40:10 PM7/2/24

to Diego Mandelli, inl-rav...@googlegroups.com, Joshua J. Cogliati

Yes, I am using that type of laptop.

Congjian Wang

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Jul 9, 2024, 1:57:03 PM7/9/24

to Diego Mandelli, inl-rav...@googlegroups.com, Joshua J. Cogliati, Logan Edward Krohn

Hello Logan,

We have updated our wiki regarding how to resolve SSL issue caused by INL Zscalar. If you have windows machine, you can follow instructions from https://github.com/idaholab/raven/wiki/installationWindowsNew. If you have macOS, you can follow instructions from https://github.com/idaholab/raven/wiki/installationMAC. Please let us know if you still see the SSL errors.

Best,

Congjian

From: 'Logan Edward Krohn' via INL RAVEN Users Group <inl-rav...@googlegroups.com>

Sent: Tuesday, July 2, 2024 1:40 PM
To: Diego Mandelli <diego.m...@inl.gov>; inl-rav...@googlegroups.com <inl-rav...@googlegroups.com>; Joshua J. Cogliati <joshua....@inl.gov>
Subject: RE: Raven Installation Troubleshoot

To view this discussion on the web visit https://groups.google.com/d/msgid/inl-raven-users/MW4PR09MB9009CC656657ECB7F745A9C3F4DC2%40MW4PR09MB9009.namprd09.prod.outlook.com.

Logan Edward Krohn

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Jul 15, 2024, 3:05:56 PM7/15/24

to Congjian Wang, Diego Mandelli, inl-rav...@googlegroups.com, Joshua J. Cogliati

Hello Congjian,

I followed the Github installation instructions but am still running into errors. What information would you guys need to figure out what may be the cause?

Thanks,
Logan Krohn

Congjian Wang

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Jul 15, 2024, 3:23:58 PM7/15/24

to Logan Edward Krohn, Diego Mandelli, inl-rav...@googlegroups.com, Joshua J. Cogliati

Hi Logan,

Have you tried to download the CA certificate and link with your system environment? If you have done this step, and still see the errors. This is probably something that you need to call INL computer support to configure out why Git is not working on your machine. The alternative way to download raven is through: https://github.com/idaholab/raven/releases/tag/RAVENv3.1 (at the bottom of this webpage).

Can you try to continue the steps (skip the git clone for now), using Method 1: Install RAVEN package (release version) through pip from https://github.com/idaholab/raven/wiki/installationWindowsNew? Please let us know if you have errors. With this installation, raven_framework.exe will be available in your system path.

Best,

Congjian

From: Logan Edward Krohn <Logan...@inl.gov>
Sent: Monday, July 15, 2024 1:05 PM
To: Congjian Wang <Congji...@inl.gov>; Diego Mandelli <diego.m...@inl.gov>; inl-rav...@googlegroups.com <inl-rav...@googlegroups.com>; Joshua J. Cogliati <joshua....@inl.gov>

Logan Edward Krohn

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Jul 15, 2024, 3:43:52 PM7/15/24

to Congjian Wang, Diego Mandelli, inl-rav...@googlegroups.com, Joshua J. Cogliati

Hi Mr. Congjian,

I am able to create the Raven library but am running into issues during the final part of pip install raven-framework. I don’t know what to make of it, so I have attached it below. How can I use the downloaded Raven file?

Thank you for all of your help,

Logan
,

Congjian Wang

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Jul 15, 2024, 3:48:11 PM7/15/24

to Logan Edward Krohn, Diego Mandelli, inl-rav...@googlegroups.com, Joshua J. Cogliati

Hi Logan,

Have you tried to create a virtual environment with python 3.10? For example:

We saw the same errors from users when did not create their own virtual environment, and raven is conflict with their system python versions.

Best,

Congjian

From: Logan Edward Krohn <Logan...@inl.gov>

Sent: Monday, July 15, 2024 1:43 PM

Congjian Wang

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Jul 15, 2024, 3:52:23 PM7/15/24

to Logan Edward Krohn, Diego Mandelli, inl-rav...@googlegroups.com, Joshua J. Cogliati

Hi Logan,

In addition, I do get the same error when using git pull about the CA issue. The following are the steps I used to fix the issue:

Download the certificate: https://certstore.inl.gov/pki/CAINLROOT_B64.crt

Link with system environment (you can add them to your bash profile, otherwise you need to do the following steps every time you open a new terminal).