Garmin Netherlands

[Clinio Lofton]

WhenI routinely checked my 935 this morning I discovered 5 separate cracks in/on the HR sensor on the back! I wear the watch all the time (as my Garmin account can approve) and am, just like my colleague athletes, very careful in handling and wearing my watch. As I check regularly these cracks are new to me and I'm wearing the watch since January this year. Now what to do? As a triathlete I swim twice a week, and biking and running of course.

Same issue here. Very careful use, no sunscreen etc etc but on month 13 cracks appeared. Reading the forums this appears to be a known issue that is present on replacement watches and even got carried to the new model 945. I find this unacceptable that Garmin does not address this. How am I supposed to have confidence in my next Garmin purchase?! Or a replacement unit?

Let's see for the 3rd one hahahahaha

I asked Garmin Service, for how long they will replace the watches and it seems like a known issue

Their answer was like who told you that???? no no no it's not a known issue

i didnt continue the conversation for obvious reasons.

2. Message to retailer. They request pics. Pics provided. They ask to send the watch away for over 30 days for them to look at and then decision by Garmin if this is covered by warranty. If not, I have to pay for repair. No offer of a loan unit. I respond: this is a known issue, please take decision based on pics and confirm it will be replaced, please send replacement unit or first.

2. Retailer, if I do not want to be without a watch, offered for me to buy a new watch and send them the old one, at my risk of them (or Garmin) later rejecting warranty replacement. I do not like this, especially that this defect is also present on newer 935 and even 945.

Hello herpers :) I can't believe that you live in Netherlands and that Garmin doesnt respect their customers! I've in The Hague for more than 8 times and I was surprised of how everything works and the respect you get from such companies.

Do you have a service center there? Don't call them don't email them.

I had emailed Garmin when my first watch was cracked (the sensor) and i told them i was on guarantee.

their answer? Pay a huge amount to us in order to replace your watch.

of course i wouldnt pay for a new watch (The cracked was a new one, i had it only for 6 months)

I went to a service center here in Greece (we only have one) they kept the watch for a few days and after that i received a brand new.

And now i am on my 3rd watch (oh god) and i will keep replacing them when I have guarantee.

I would advice you to visit a garmin service center there. (out of topic:you are lucky to have an apple store there, here we dont have one and the service is far from good)

I'd like to ask experienced owners whether the cracks affect HR reading or not. I can buy 2yrs old (already out of warranty) watch with the cracks slightly progressing and don't know whether spending 280$ will worth it or not.

So here we are, same watch, same user, 8 months later (june 2nd 2020). Going to call Garmin Netherlands today because as you can clearly see the backside of my Forerunner 935 shows way more damage right now. I have to be clear that my watch still seems to be functioning well but as you can see, the resin has not only cracked but small particles are missing right now.

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