Printer Error 0x61000f6

[Victoria Steigerwald]

WorkDone

The first thing to do is to get the carriage tray in the open so that it can move freely along the track, to do this I have to open the cover so that it moves to the cartridge release position. Once here remove the cartridges.

Since this is not a removable print head I have to move the carriage tray manually to the open spot. I have remove the springs with a bird beak pliers and these two screws that holding down the lid.

After that is the tricky part of carefully unplugging these three ribbon cables. There are many ways to approach removing them but be very gentle because if you damage them it will be very hard to get it back into their respective sockets.

Now that it is out, here is where you remove all the screws and unplug the ribbon to the top. The red arrows show the two screws that hold the ink cartridge chip reading mechanism, so be mindful that it will fall out. The yellow arrow is showing the screw that is connected to a nut which is behind the board when you peel it back.

As you can see the contacts are dirty particularly the two in the middle, get a Qtip or tissue and some rubbing alcohol to rub it off. I also used my screw driver to gently scrape off any resistant corrosion (Do not be rough, just get it clean enough without damaging the copper).

Now all is left is to seal the board in place and screw it back up, the hardest parts is getting the ribbon cables back into their sockets without bending them. Its a very tight space to work with, the other part that was a bit tricky is getting the springs to hook. Be careful there as well since you will have to put a bit of strength into it because of the tension on the spring (Protip fasten the cover back in place, screw down the cover then put springs over the hooks).

The print head was put in and no sign of the error, only thing it had to do was re-prime the head since the printer was improperly shut down due to me unplugging it while it was in use. I did a test print and because it was down for a while the quality of print was a bit off but now is all operational.

hallo my name is ilia i repair printers , the HP 7612 i have order used heads from aliexpress 4 about and the most they hade many problems some it with leak when to try to add ink with siringe ,the most whas clean but the printer cant see them , issues with the small contacts in flat cables in the board of head this , many people they welding the contacts like you do in video, inside in the head , anyway my last head it dint recognized , and is not working with the heads the printer it cant see them , probably is damage the board , i clean the springs inside in head but is still the same , i change 3 heads to check and new head cables , becouse from many instalations it damaged and it whas shortcut of the damaged cable i and i order one Mboard from aliexpress is the same model but version v2 mine is version v1 , and the firmware the same the problem is i have 2 boards now both dont see the head , but i cant find the problem in electronic i cant see any fuse F like epson boards , near the flat connectors are some smd i mesure with multimeter , if you know what is the component is damage or e fuse , can you help me ? i will it apriciate

Hi unfortunately i have so many issues with this model as soon as the printhead begins giving error codes. As for checking the board on the printhead i havent gone that far into checking the fuse or other components, so i cant really give an answer. Im sorry.

I have a HP OfficeJet 6500A Plus All-in-One that has worked perferctly for the last year and a half.When it came time to buy ink cartridges this time, I decided to go with the HP 920XL so that I didn't have to buy ink as often. Unfortunately, after changing the carts, instead of printing pictures of the grandkids for the wife, I am grteeted with a message on the screen saying, "There is a problem with the printer. Refer to Printer Documentation. 0x610000f6" I went to the HP website and tried all of the things in the support section relating to this error number, but NONE OF THEM WORKED.Unfortunately, the old cartridges were gone before I tried to use the printer and found this irritating message. Anyone have any idea how to get me up and going again? (It couldn't do this before I spent almost $70 in ink!)

No, I tried the docs on the front of the printer AND the docs on your support page. Nothing works... I do not understand how switching to HP brand 920XL ink cartridges caused this. The printer worked flawlessly unlee I tried to the bigger carts. I even tried a new set of 920 (not XL) but that didn't help either. I do know that if I can not get a solution for this, it will be the last HP anything I buy, or recommend.

I understand that you are getting an error '0X610000F6'. I will try my best to help you resolve this issue. In this document for A 'Carriage Jam' or '0X610000F6' Message Displays on the All-in-One you must follow the steps in the order presented to resolve the issue.

I am sorry that document did not help resolve the issue. I suggest we try a partial reset on the printer and if this does not work then we can try a semi-full reset. When you do a reset it will require a new ePrint address.

Before you begin hit the copy option and you will be able to see where the buttons are. You are looking for the bottom left (BL return arrow). Then press the home button and try the steps to the reset I sent you.

Below, is a list of some of HP's suggestions from the above link, as well as some procedures which are definitely NOT HP-AUTHORIZED. Some steps involve (minor) risk of damaging the printer if you're not careful, or don't follow instruction carefully.

Others perform this step with commercial inkjet cleaner formula. Some people use their own formula made of alcohol and original Windex. Best viewed on Youtube. Cleaning with anything other than water is NOT according to HP's instructions.

5. Remove the ink cartridges, then remove the printhead. Reinstall the printhead, and reinstall the ink cartridges. Note that HP's documentation states you sometimes have to do this 3 or even 4 times for it to take effect. You can see this in HP's documentation on their website about resolving this error. As shown on HP's webapge, and also a video hosted by HP.com . There are also videos on Youtube which show this.

6. Check the CMOS battery. Apparently a dead CMOS battery can cause this problem. I'd only recommend this for people who aren't too scared of taking things apart. It's pretty tight in the side of the printer where the logic (circuit) board sits. That being said, if you have steady hands, are patient, and can follow instructions, well, give it a try.

7. Some videos tell you to do what HP calls a Semi-full reset to fix this problem. A semi-full reset is a sequence of keys on the control panel that you press that resets certain information in the printer to original settings. This sometimes makes the printer "forget" cartridges dried up, ink was not recently pumped, etc.

However, I have scoured the Web and can't find any way to initiate a semi-full reset if you are stuck at the "ink system failure" error. If you are not stuck at that error, then a semi-full reset is well worthy trying.

10. Check the inside of the printer for spilled ink. This can jam things up or trigger sensors which are not what you want. I'm not sure what chemical to use to clean spills, but that would most likely be in the Youtube videos.

I had this exact problem with my HP5720 printer after I replaced two HP cartridges with new ones (old and new were genuine). Followed all suggestions to resolve. All without any success. Kept getting same error message. Needing to print one page, I put the used cartridges back in knowing they had minimal ink in them. Lo and behold! Error cleared. Reinstalled the new cartridges and all good! :)

solution 2: see this video. =VlKwGVq4.... but instead of using the aluminium chips i prefer cleaning the copper contacts with penny brite cleaner .[it worked for me , my printer was sitting idle for a long time and it damaged the contact surfaces.]. it is non toxic available on amazon. see the video you will understand. if cleaning the contacts does not help then you can try aluminium chips. but remember then you have to watch out for empty cartridges.

This method works I used the aluminum foil strips and the error cleared. I was able to get the printer heads to clean and perform the additional alignment procedures. The printer had not been used for 3+ months and had been sitting with 2 empty cartridges,

What size/type bit do I need to remove those two "screws" that hold the board onto the printhead? None of the bits I have seem to fit it (all too large). I'm sure I can order it from iFixIt, but need to know what I need first.

I learned much reading this post. I ordered the print head replacement from amazon but returned it for a refund less a 10% gouge from the non-Amazon seller to put it back on his shelf. I did not know about the need for starter cartridges. The reason I returned the printhead is because after I received the PH I went to Best Buy and found a new HP OfficeJet 8600 multi-function machine on sale for approximately 85% of MFR Suggested Retail price. Plus I think they gave me money for recycling my old machine. My background includes 20 years in the Navy working at the intermediate maintenance level. This level of maintenance is usually more involved than organizational (or line) maintenance. When a fix involves replacing a CMOS battery or printhead, and HP has set up a means for recycling (or renovating, or refurbishing) their equipment I bow and get out of the way.

Had this problem suddenly appear. Removed ink carriage and cleaned contacts with medical isopropyl alcohol wipe. Placed folded paper towel under print head to bleed and clean print head. Then realised had two generic inks (No indication they were empty!) so replaced these with genuine HP. Re-assembled. All OK. Been an excellent printer for over 4 years, just genuine inks cost a fortune in OZ ($160) for full XL pack. And yes new ones look junk! So maybe another brand when replacement needed.

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