First go to Device Settings > Contacts and confirm that the 'Default Account' is set to 'iCloud'. If you do not see this setting that is OK, the setting should only be available if you have more than one account added to your device. If there is no account connected to the device, then your Outlook contacts will be saved locally but will not be synced to other devices.
The problem with getting your Office 365 contacts on an iPhone, while using the Outlook app, is this: Apple doesn't allow third party apps (in this case Microsoft Outlook) to write directly to the phone's contacts. They way Microsoft gets around this is to setup a process where it copies the contacts from Outlook App to the phone's contacts every so often. This is a one-way copy and makes it so that you can't change a contact from your phone and expect it to show up in your Outlook App (of your Office 365 account).
X. Press the Exchange account and make sure Contacts is enabled (you can leave the rest of them how they are). When it asks if you want to keep existing local contacts, press Keep on My iPad or iPhone.
In the past, the iCloud for Windows app allowed you to pick which items you wanted to sync with iCloud. You could opt to sync your contacts but not your calendar or vice versa. That capability is no longer available with iCloud for Windows. If you go this route, the app now automatically syncs your contacts and calendar events.
One such product is Sync2 Cloud from 4Team, which normally costs $49.95 for a single license for the full version. With this utility, you can sync your contacts among iOS and iPadOS, Exchange, iCloud, Google and other cloud-based services (Figure H).
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If you have important contacts stored in Outlook, you may find that you need to access them on other devices which may or may not have access to your Outlook account. We created this article to guide you through the easiest and most efficient methods to access your Outlook contacts exactly where you need them.
If you prefer not sync your information using online services, skip to our sync-free way to copy your contacts from iPhone to Outlook > This grants you the control and freedom to copy only the contacts you need, rather than an entire contact list.
Signing in with your Outlook account allows you to manage your email, calendar and contacts from within the Outlook app. For the purpose of this guide, you can also sync your Outlook contacts from your Outlook account to your iPhone using the app alone!
First of all, if you'd like to have access to your Outlook contacts on all your iOS devices (rather than only on your iPhone), ensure that iCloud is set to be your default account. To do this, on your iPhone, go to
Settings > Contacts > set the Default Account to 'iCloud'.
To use this method, your Outlook/Office365 account must have Exchange enabled - this is because the contacts you need will be stored on the Exchange server. (Need help setting up an Exchange account on your iPhone?)
If you like to keep the contacts from your different accounts separate, in the Contacts app, tap "Groups" in the top-left corner of your screen. Here you can select the account or accounts that you wish to view the contacts from. Ensure that only your Outlook account is ticked, then tap "Done" to show only your Outlook contacts.
You can still use this method to sync your contacts for now, however you'll see a message that the feature has been depreciated and will no longer be available in future versions of iTunes. For a future-proof way to sync your contacts (as recommended by Apple), skip to using iCloud.
To sync contacts using iTunes, you'll first need to ensure that your contacts aren't already set to sync with iCloud. To do this, on your iPhone go to
Settings > Contacts > Accounts > iCloud > iCloud > if Contacts is turned on, tap it turn off iCloud Contacts.
The iPhone will ask if you'd like to keep contacts previously synced via iCloud on your iPhone, or delete them.
As mentioned in the method above, the ability to sync contacts with iTunes will soon be removed from the program. In preparation for this occurrence, Apple suggests using iCloud to sync Contacts and Calendars with your iOS devices.
If you are wary of syncing information from device to device or from service to service you are not alone. Many of the methods in this guide are great at syncing your data, but you have little to no control over what is actually synced (e.g. you entire contacts list if syncing with iTunes, or Contacts, Calendar AND emails with iCloud).
Mostly that third thing. Biggest issue I see with iPhone users is they don't understand that their Contacts/Calendar has multiple 'folders'/locations to save things. They just kind of do things however it works. They might have that accounts contacts turned off for view or not know you can even do that or something. Same with calendar.
Thank you for your reply. I thought all Office 365 accounts use ActiveSync? I have been poking around on my phone, but don't see where it tells me this is the case. It is setup on his phone as an Exchange account. Also, I am looking on my own iPhone. Now that I'm faced with this issue, I realize that I'm not really sure how to tell where an individual contact comes from. I have contacts from my iCloud account, my Gmail account, and my work Exchange account. You are right. Phone users can be pretty unware, apparently even me.
To see an overall listing of which contacts are saved under each account, open the Contacts app, and look for Groups in the upper lefthand corner. Once you tap on Groups, you'll see a listing of each account that houses contacts. You can deselect groups and just look at 1 at a time to see a full list of what's in that particular group.
Another thing to check is the default account for creating new contacts. If the user typically creates new contacts that they want O365 to have, go to Settings>Contacts>Default Account and make sure it's set to the Exchange one.
There is nothing below the LINKED CONTACTS except the option to delete. I have a screenshot of what I see attached. I also have used rburch's trick to toggle off all the other contacts. The last I checked the guy only uses his exchange account, no other accounts are added to his iPhone.
Any way to re-sync the whole deal without removing? I may need to swing by his office and take a look at this myself. The user probably won't want to have to go through all these steps. He just wants me to FIX it. :^/
Most of them have gone the way of letting users know that installing the Outlook app for work email is the only way it is supported on iPhones. Seems that issues like what you are describing (along with many others) seem to constantly reappear with every iphone update.
Turns out that the user's default account was set to iCloud. Months ago it was his Exchange account (the last time I personally checked it). Thank you everyone. The contact was found in his iCloud contacts.
Hey all. I moved our CEO from onprem to O365. Mail is fine, however all contacts disappear after 30 minutes or so. He has to turn them off and back on. iCloud contacts are off, his contacts are in OWA, so I'm really confused on this. I've removed and re-added his exchange profile, and the behavior remains, any ideas?
If the contacts were set to sync back to Outlook and the contacts were deleted from the phone...and contacts sync'd after being deleted...see where I'm headed? The contacts are probably gone but check to see if they were saved in iCloud. Or maybe there's an iTunes backup you can restore. Also go to Settings > Contacts and make sure default account is set to the O365 account. If contacts are set to save "On my iPhone" by default, they won't sync with O365.
God, I hate iPhone so freaking much. After much Googling, I have discovered that the iPhone retains control over contacts that are supposed to be controlled and stored by Exchange. It says they're Outlook contacts, but they actually aren't. They belong to the iphone, and the iphone deletes them from everywhere it can if you remove the email address from the phone.
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