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E-mail user problems and behaviour
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Jacob Palme
Feb 24, 1996, 3:00:00 AM2/24/96
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A recent thesis by Olle B=E4lter about Electronic Mail, contains
a chapter with results of studies of user experience and
behaviour when using e-mail. Interesting is to note which
are the most common problems which e-mail users have,
and also that different people use the e-mail systems
in so different ways.
a chapter with results of studies of user experience and
behaviour when using e-mail. Interesting is to note which
are the most common problems which e-mail users have,
and also that different people use the e-mail systems
in so different ways.
The thesis is available by anonymous FTP from URL:
ftp://ftp.nada.kth.se/IPLab/TechReports/IPLab-100.ps.Z
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Jacob Palme <jpa...@dsv.su.se> (Stockholm University and KTH)
for more info see URL: http://www.dsv.su.se/~jpalme
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