support level

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Dirk Soenen

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Jul 16, 2025, 4:57:20 AM7/16/25

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Hello,

I just purchased support level 3, but i still get watermark and scrambled names if i go beyond a depth of 5. So basically i got the same as the free version. Can you please explain how support levels work and what you get for each supportlevel ?

regards,

Dirk

Arkluz Software

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Jul 16, 2025, 8:41:46 AM7/16/25

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Hi,

You should get all the features, no matter what price you choose.

Here are different things you can try:
- quit and relaunch the application
- select the menu "infinite family tree explorer / purchase", then click "restore purchases"
- quit the application, move it to the Finder bin, then download it again from the Mac App Store
- quit the application, then press the command and option keys while launching it again; if an error dialog is displayed, then please send me a screenshot (or copy and paste the dialog's text)