Smart Tv Software Problem

[Edward]

LiveSmart @jepandan Hi, @jepandan. Thank you for reaching Smart Communications. Let's get your concern resolved by sending us a DM through this link: @LiveSmart. We'll wait for your message. We apologize for any inconvenience. Stay safe!

@imjenesaisquoi @Converge_CSU anu na? do you have any plans to resolve the internet connection issue that we have since Thursday?!?! Your service sucks, para mas okay pa lumipat na to other internet provider, @PLDTHome @enjoyGLOBE @LiveSmart @SKYserves

@qiyarasmom hello @LiveSmart why can't I sign up with my number in the Smart app? It keeps on saying that an error has occurred. I urgently need to share my load but I can't log in to the Smart app which is the only way for me to do so. What's the problem?

@ChrisMacio @PLDT_Cares @LiveSmart We are experiencing loss of signal in Pampanga. Any progress with your network so far? Only emergency calls are available. Seems like total communication outage

@KneeBustedCap @EmmanXDBaclayon @LiveSmart smart is actually a great sim to use if want mo ng stable connection with affordable promos. if you have issues naman you can contact them privately, they are very considerate po

@RochelleLl1379 @modusvivendi555 @LiveSmart Why? Is it abt connection issues po ba? Smart works just fine for me, ginamit ko pa sya for ourdoors today since may interview ako for college application, smart gamit ko and smooth sya thruout thw whole day

@iyahlolsjhs @Nayona516949 @LiveSmart i did used the unli data 99 for 7 days, actually hindi naman sya mahina? there's no issues in terms of connectivity, baka sa mismong area mo yan? have u tried troubleshooting?

@kungyazcentric @SMARTCares @LiveSmart I purchased my eSim sa online store nyo last week and I cannot activate it kahit naka 50 TIMES I REPEAT 50 TIMES na ACTIVATION. I tried sa other phone ayaw din. When I contacted your agent and I said the problem (after 5 hours of conversation na paulit ulit na try again daw)

@SamanthaCr72414 @LiveSmart Why haven't you make any announcements about this outage? communications the key, you could have forewarned your customers and provide an explanation why this is happening! Yet you keep hiding this and choose instead to spam us with scripted replies. Do better.

@gotpophours @LiveSmart Hello our connection from the Smart Bro Prepaid Wifi was suddenly gone, we availed the UNLI FAM 1299 to be expired on JUL-09-2024, can we know how to fix this? We tried factory resetting the modem per the website's instruction but it still won't work?

@DavidOctaviano @LiveSmart hi I think there's a problem with some of the promos you have in your online shop. I tried to register to PowerAll 499 and it says in the website that its new. But when I entered the OTP it had an error and I received a text that it's been expired since 1-MAR-2024.

@rainrainarci @cleitonkeifer @LiveSmart @SMARTCares If you have no signal or can't send messages even though you have available data, there may be technical issues with your connection or the location where you are staying.

@DtiPhilippines @dksyshnr @LiveSmart Hi @dksyshnr, Should you wish to file a complaint, we highly recommend getting in touch with the National Telecommunications Commission to properly facilitate your concern. Kindly send your complaint to cons...@ntc.gov.ph. Thank you.

@rainrainarci @mikeedee268372 @LiveSmart It sounds frustrating to have 5G signal but experience slow internet speeds in Pagadian City. It's possible that there could be network congestion or technical issues affecting the performance of the network in your area. Have you tried reaching out to your network provider?

@Jasie1306 @LiveSmart I am inches away from reporting and filing a complaint against you in NTC. Been calling and texting you about your very poor connection and my long overdue tickets to no avail. Please act on this matter promptly.

When the customer is already paying to solve the problem, or actively comparing options to solve the problem, you still run into the barrier of whether they have the organizational will to buy from you.

This example was for a recurring-revenue business, but the same principle is true for one-time revenue businesses. One-time revenue businesses still require repeat revenue, in two ways:

This is dangerously close to a silly quiz or rubric, so we have to be careful to use the final score as guidance rather than precise analysis. Still, different choices of target market, target customer, and product trade-offs can result in dramatically different results.

What if the security company targets mid-sized businesses? The number of organizations is smaller than the number of consumers (but is still large), willingness to solve is very high (they have security policies and fear of the downside of a security incident), budgets are substantial, and so on.

In general, targeting a niche often results in a better business model, because although it reduces the number of target customers, it can increase several other numbers. This is very often the right answer whether your goal is to build a small, profitable, sustainable business (in which you stay in that niche forever) or a large multi-billion-dollar enterprise (in which the niche is your way to get started, and you expand the target market over time).

In the past days I received an e-mail alert regarding a faulty battery from my Smart-UPS 3000 RM; this, after the UPS has performed the auto-self test. To be precise the message was: "UPS: At least one faulty battery exists.".

Before perform the replacement, the "replace battery" LED was lit (fixed red); as soon I disconnected the faulty battery, the LED started flashing (red) and the unit started beeping, notifying that the battery was disconnected. Btw, so far, everything normal.

Once I installed and plugged the new battery, the UPS was supposed to detect, after a while, that a (new) good battery was now connected, stopping the beeping and turning off the "replace battery" LED. Conversely, while the beeping stopped, the "replace battery" LED stopped flashing, but was still lit (fixed) as before replacing the battery.

I waited for few minutes, then I thought to perform a manual self-test, so that the UPS would verify the new battery. The self-test was completed successfully and, finally, the UPS was back working as usual (no beeping, no warning LED lit).

Connecting on the web-based interface, I got this:

To further clarify the scenario, there were other UPS and servers in that server-room and no one turned off: some neither detected any AC power problem/failure. So if any AC power problem occurred, it was more likely just a very short voltage drop or interruption. So I can't understand the UPS behavior and I'm quite worried now.. moreover because I've just restarted everything, and I can hear loud thunder and heavy rain outside...

How old is the UPS? You can find this info on the barcode sticker (usually on the back, in the form zzyyxx12345678 where yy indicates the year of manufacture). When an older UPS indicates a battery problem, it could be the battery and/or the UPS itself that has a problem.

If it was one of the 3rd party "re-use your existing cables" batteries, it is possible that there is a poor connection on one or more of the battery terminals (these are normally 1/4" Faston F2 connectors). A poor connection will appear to work for charging and self-tests, but when the UPS actually goes to draw lots of power from the batteries during a power failure, the connection won't allow enough power to pass and the UPS shuts down.

The comany I work for uses APC 2200's to back up networking racks in various buildings around the city (about 100 at least) and we repeatedly see similiar problems over and over.

I looked over three units (we have seen this problem in many more than three), and each had the same problem - two 1/4 watt 470 ohm resistors on the main board were burnt (R38, R43). Nothing else appeared to be compromised. I replaced the resistors with 1/2 watt parts, and installed fresh, matching batteries (because they're in series). After an initial charge time, the resistors continued to run hot (way too hot to touch), and the quescient operating power of the UPS (no load attached) was 77 watts!?

Measuring the voltage drop across the resistors showed between 45-60 volts, so the parts were dissipating about 5 watts (I realize a regular DMM will average the waveform, but this was just for a rough idea). Obviously the original design spec wasn't for these parts to handle this much current (because the original part was a 1/4 w resistor), so my question is why am I seeing this recurring problem in multiple units? Is this a known issue? What is causing it?

Message was edited by: johnszxr

Thank you for reiterating the potential dangers and unintended consequences of working on or modifying any piece of electronic equipment. It may be worthwhile to consider revising forum rules to not allow posts such as mine that cannot be condoned by APC/Schneider Electric or are otherwise potentially dangerous.

Sounds like the SUA version is in a different league altogether as there are no SMDs in my old SU series. I haven't heard of "APC FIX" but was able to locate something about it via a Google search. Most of it was in Russian and I will get my wife to translate it for me. Thanks for the tip!

Hey johnszxr,

How did these failures manifest themselves? Did the unit turn off completely? Was it acting erratically? Any info would be greatly appreciated.

Thank you!

My SU2200RM3U has these resistors toasty as well. My unit will not switch to battery power. The batteries appear to be charged and all measure 13 volts, but if I yank the cord it never switched to battery power. It also never switches to battery power when pressing the on button like the directions say. Any ideas on how to fix this thing??

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