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Rosalie Checca

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Aug 2, 2024, 10:10:06 AM8/2/24

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The likely reason is un acknowledged packets. TCP/IP requires that every packet be acknowleged, but it doesn't require it to happen immediately. At very high transmission rates such as FIOS provides, any delay in ackowledging a packet or delay in re-transmitting a packet may cause the router memory to fill up with subsequent packets, creating the proverbial Gordian knot. You cannot get rid of packets in memory because they haven't been acknowledged, but you cannot get any more acknowledgements, because there is no memory left in the router to receive them! I suspect this is a situation the router doesn't handle gracefully.

If it does, then you have a stressed line problem that only occurs when the line is close to saturated, which is a common problem with lines that are marginal, and would probably require a trouble ticket.

You may also have a issue with fios itself, because you are streaming video you can see it where as if your just going to websites you will not see a network hiccup. I stream netflix all the time with no issues. I highly doubt it is a issue of the router running out of memory, because your router does not store what you are downloading, it is just routing on the packets of info onto the correct mac address that requested the info from the website., it does not buffer them.

I still think it is the router running out of memory. Contrary to what others have said, the router does have to store packets. It is just like any other node on a TCP/IP network. It has to hold onto the packet until the next node up the line has ack'ed sucessful receipt. TCP/IP does require that every sent packet be acknowledge, but to deal effectively with high speed transmission, and long propogation time, it can send the next packet, in fact it can keep on sending packets until the packet is ack'd. The packets do have to be ack'd in order, but It can take a long time. The obvious problem is at very high transmission rates, delays in ack of even due to just propagation delay can chew up a lot of memory in the router. The faster you make the connection, the faster the router will run out of memory, so making the connection faster will make matters worse.

While it is configured that way, some other things may not work, but if the netflix streaming video works without the router, there is your answer. The PC has far more memory available for packets than the router. so is far more tolerant of long delayed acks.

I'm having same issue, waited my 30 minutes with Netflix support and that said "no idea" and that they are working on buffering issue. Has anyone got past this yet? Very frustrating and wonder what is up w/router to just drop like that?

how did you access the ONT outside? all locked up? but after doing so you ran cat 5 cable for that to the inside to a wireless router and use that for internet and leave the actiontec in place for the TV side? did you disable anything in actiontec?

In terms of getting this done with Verizon Tech Support, we need more detail, they are stingy with helping anymore. what number did you call and what was the wording you used? i'm guessing they will say not suppoted so get lost.

I contaced Netflix and they tell me I am using a VPN?? I have not downloaded nor installed one. After an exhaustive chat, they basically said call my ISP. So, after talking with Rogers, they in turn state it's nothing on there end, call Netflix. Well, i called back and actually had someone do quite a bit more investigation with me.

Well, I got the answer of " since we can't figure it out, continue to be inconvenienced and use it on whatever does work but for now, we will investigate it. If we do figure it out, just check back periodically until you see if it is fixed. We won't email you if it does though.

1) Check to see whether you have Protected Browsing enabled in the Ignite WiFi Hub. If so, try disabling it because it can cause some applications to break in unpredictable ways. Also, make sure that your set-top boxes are not protected by Parental Controls. I would also reboot your Ignite gateway to reset your network.

2) It's possible that the Netflix application has gotten into a bad state and needs to be reset. Press the "A" button on your Ignite remote to access the Help screen, scroll right and select "Reset Netflix". After you do this, you will need to log back into Netflix again.

@karl_kennedy Without more information, I cannot explain why your Ignite set-top box cannot play some content but your Xbox can. If you are using a standard Rogers installation, it could be that different devices are accessing different CDN servers and caches with different local configurations, or possibly one is accessing Netflix from an IPv4 address and the other connects over IPv6 and only one of those address ranges is getting blocked.

Thanks for your additional response. I was finally able to get the Roku working properly. It turns out the cable box was using an HDMI port. I switched the connections and attached the Roku to the cable box port and the cable box to the Roku port, rebooted both and both are now working properly. Do you have any idea what happened here? Thanks again so much.

@flexible Thanks for the note here. I took a look and no updates have been pushed out to your model of Roku device during the time period you described. A couple things to try that should help clear up the issue:

4. When the Roku device is connected, try adjusting picture options on your TV. Look for any options to adjust the picture mode, aspect ratio, or other settings. I would also recommend contacting your TV manufacturer to inquire further and see if they have any recommendations or troubleshooting to provide.

5. As a last resort troubleshooting step, you might try performing a factory reset on the device from Settings>System>Advanced system setting>Factory reset. This will clear all data, channels, and login information from the device, and allow you to set it up again from scratch.

Thanks so much for your reply. Suggestions Nos. 1 and 2 didn't work. Regarding No. 3, the TV only has one HDMI port. Regarding No. 4, the picture is fine when I watch tv through my cable tv provider, just not the roku which has no screen size settings. I don't want to change the screen size using the tv controls because that will mess up the picture for my regular cable tv viewing which, as indicated, is fine. No. 5, the factory reset, didn't work. Any other suggestions? Thanks.

@flexible Is your cable box also connected to the TV via HDMI? If not, it could be the HDMI port on the TV experiencing an issue. I would recommend trying to see what other display settings you can adjust on the TV. If that still isn't resolving the issue, I would recommend connecting the Roku to a different TV to test it, and see if it displays normally. If it does, this may also point to an issue with the TV itself.

Over time, HDMI ports and cables can wear out, pins can become damaged inside the ports, dirt/dust can accumulate, etc. It's possible that this may have started to happen with that port, but I can't say for sure.

I am having a similar issue. I have done a factory reset on my Roku and TV, changed the HDMI ports, changed HDMI cables and unplugged it multiple times. This just randomly happened. When I check for system updates there are none. Why is this randomly occurring? The information for both my TV and Roku are below.

Hi! Mine is suddenly in the wrong ratio as well. I have read the steps suggested and even factory reset it, but nothing works. My TV channels are not in this ratio, it is only the Roku. I have no cable box.

I've got a Roku attached to a Vizio TV in my office. Couldn't find any settings on either the Roku or TV menu's that made a difference. My wife stumbled upon a button on the remote that actually controlled the screens zoom level (Wide, Narrow, Zoom, etc...) and that ultimately was the fix. It also made sense as to why the problem popped up in the first place because the kids were probably pushing buttons. Frustrating that there is a physical button on the remote that controls a setting, but we couldn't find the same setting in the menu...

The importance of knowing the specific model of your appliance cannot be underestimated. For example, on a Samsung Smart TV, you might need to access the Smart Hub to reinstall Netflix, while on an Apple TV, a simple pass through the App Store will suffice. And if you use a Chromecast? Resetting is mainly done via the Google Home app on your smartphone. The nuances are important.

Although these steps seem straightforward, the specific menus and options to be searched differ from one device to another. Before you get started, a quick Internet search for the precise model of your device can save you a lot of time and effort.

Restarting Netflix on your TV sometimes just takes a little common sense and a methodical approach. Before thinking of completely resetting the application or your TV, a simple restart of the application can often be enough to resolve minor bugs or performance problems.

Tip: If, after a restart, Netflix still has problems, make a note of the specific error codes or symptoms. This information may be useful for further research or if you decide to contact Netflix customer support.

Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.

I called VM Support and they didn;t appear to understand my issue and stated "your registration will be fixed within 5 days". Don;t know how that'll work as VM has no idea what my Netflix account info is.