Site

[Saroj Kasaju]

Hi Nancy,

Can you please look into this matter ?

It just started.

Thank you.

Saroj Kasaju

[J.M. Garg]

Hi, Saroj ji,

It seems to be working now.

Still I have lodged a complaint before this. 

--

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

NO yet functioning .

Thank you.

Saroj Kasaju

[Nancy Seby]

Dear Mr. Kasaju and Mr. Garg,

Here's what Claude (AI) says happened. The error is from a proxy server that is placed before our website that failed. Should be a temporary problem. Can you please check with another device, another browser, or incognito mode? Eitherways, it is good to report the problem to Lady Bird Web Solutions, which Mr. Garg has done already.

That's a SiteLock TrueShield error page. SiteLock is a security service (a Web Application Firewall + reverse proxy) that sits in front of flowersofindia.net. When you visit the site, your request actually goes to a SiteLock proxy server first, which then fetches the page from the real origin server and passes it back to you.

What "Error 20" means: The SiteLock proxy tried to open a TCP connection to the origin web server and didn't get a response in time — so it gave up and showed this page to the visitor. It's specifically a connection-level failure between SiteLock and the origin, not between the visitor and SiteLock.

Why it works for you but not for them:

• SiteLock has many proxy nodes around the world. Your visitor was routed through proxy 107.154.231.251; you're almost certainly being routed through a different one. If that one specific proxy couldn't reach the origin (network blip, route flap, brief origin overload), only people hitting that node would see the error.
• The IP 27.34.66.197 is in an APNIC-allocated range, so the visitor is likely somewhere in Asia. Geographic routing means they hit a different edge node than you, and possibly a different path to the origin.
• It's almost always intermittent. TCP timeouts are usually transient — a few seconds or minutes later, the same person often gets through fine.
• Less commonly, SiteLock's WAF may have flagged that visitor's IP for some reason (rate limiting, reputation, etc.), though when that happens the error is usually phrased as "blocked" rather than a TCP timeout.

What to do:

1. Try again in a few minutes — it usually resolves on its own.
2. Try a different network (mobile data instead of Wi-Fi, or vice versa) to get routed through a different proxy node.
3. Clear browser cache or try an incognito window.
4. If it persists for hours specifically for them, their ISP's IP range may be having trouble reaching that particular SiteLock node — a VPN would confirm/work around it.

Thank you and warm regards

Nancy

---

From: Saroj Kasaju <kasaj...@gmail.com>
Sent: Wednesday, May 06, 2026 13:43
To: J.M. Garg <jmg...@gmail.com>
Cc: Nancy Seby <nanz...@gmail.com>; efloraindia <indian...@googlegroups.com>
Subject: Re: Site

[J.M. Garg]

I just checked. It is opening.

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

Yes Mr. Garg.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Again the same problem.

Thank you.

Saroj Kasaju

[J.M. Garg]

I just checked. It seems to be working.

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

Yes, Mr. Garg.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Again not working. Not functioning properly for a few days.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Now OK.

Thank you.

Saroj Kasaju

[Nancy Seby]

Dear Mr. Garg, 

Did you hear back from the Ladybird team as to what would be the cause for this?

Warm regards

Nancy

---

From: Saroj Kasaju <kasaj...@gmail.com>
Sent: Monday, May 11, 2026 11:41

[J.M. Garg]

Not as yet

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

Site is very slow now a days.

Thank you.

Saroj Kasaju

[J.M. Garg]

Ok

With regards,
J.M.Garg, 
https://efloraofindia.com/

[J.M. Garg]

I have raised the complaint with ladybirdweb regarding this.

With regards,
J.M.Garg, 
https://efloraofindia.com/

[J.M. Garg]

My mobile connection here in Lonavala is slow. So I can not check.

Request Nancy ji to pl. check with her connection. 

[Nancy Seby]

Dear Mr. Garg, 

This is a serious issue, the same problem that Mr. Kasaju had. Hope they can address it soon. I am not able to open the website

Regards

Nancy

---

From: J.M. Garg <jmg...@gmail.com>
Sent: Sunday, May 17, 2026 20:26
To: Saroj Kasaju <kasaj...@gmail.com>

[Saroj Kasaju]

The site is working now but it took about one minute to open any link.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Site has become very unreliable. It is taking more than 2 minutes to open any link.

Thank you.

Saroj Kasaju