Sultryhair.com Deceptive sales practices Atwood California

[Fraud Moderator]

On 9/15/2008 I placed an order for Indian human weaving-hair
extensions on the sultryhair.com website. I ordered two packs of hair
for $293.00 and paid additional for expedited shipping. My card was
processed and charged instantly. About 24 hours from the time I placed
the order I received product conformation. Following the product
confirmation, I received an e-mail that the product was on back order
and it would be shipped within 7 business days. The notification that
the product was on back order was AFTER I placed the order;
additionally there was no indication that the product was on back
order.

I contacted Sultry Hair several times the next morning, and the days
following, via their off-line chat system and telephone number; my
calls went unanswered for numerous days. Finally 'Maria' called me
back, upset that I had called 3 times. She was very rude, hostile, and
confrontational as she made it poignantly clear that it was not
Sultryhair.com's responsibility to inform the customer when a product
is out of stock. She directed me the company's out of stock policy,
which conveniently neglects to inform the customer that the product
may be out of stock when ordering, leaving the customer to take their
chances.

After Maria in customer service hung up the phone, SHE CALLED ME AGAIN
later that evening to harass me further about “my fault" in the
purchase while also making mention my of personal affairs, family and
husband. She was CRAZY! I was so upset, offended, and I felt as if
this company's main purpose is to deceive and the consumer. Moreover
Aurora Naverez and “Maria" have a reckless disregard for customer
service. I was in such disbelief as to the services I received, I went
to the web (google.com) to see if I was the only person who
experienced this type of service and or harassment. I found no less
than 97 complaints detailing similar incidents. This company needs to
be investigated, this is cannot continue.

Femia
North Las Vegas, Nevada
U.S.A.











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