Re: Prem Sagar - IMPS Transaction Issue of Kotak 811

[Helping Hands Foundation]

Subject: Re: Request for Assistance with IMPS Transaction Reversal

Dear Mr. T. A. Prem Sagar,

Greetings to you from Helping Hands Foundation (HHF).

We acknowledge the receipt of your email dated 11.01.2025, along with the attached document "HHF.pdf" detailing your ongoing issue with the erroneous IMPS transactions from your Kotak Mahindra Bank account.

Our expert team has carefully perused the provided attachment, including the transaction details, correspondence with Kotak Mahindra Bank, Andhra Pradesh Grameena Bank (APGB, formerly Saptagiri Grameena Bank - SGB), and the RBI Ombudsman, as well as your Aadhaar card for verification. We appreciate the comprehensive information shared, which outlines the steps you have taken since the transactions on 27.06.2025.

To advise you effectively on the further course of action, such as potential escalation to legal avenues (e.g., filing a police complaint for unjust enrichment or approaching the Consumer Disputes Redressal Commission), our team requires additional specific information. This will help us strengthen your case and recommend the most appropriate next steps. Kindly provide the following details at your earliest convenience:

1. Your full account number and IFSC code for the intended beneficiary account at Andhra Pradesh Grameena Bank (APGB), to confirm the error in IFSC entry and demonstrate that the funds were meant for your own account.
2. A recent bank statement (last 9 months) from your APGB account and the Kotak Bank Account, highlighting that the disputed amounts (₹5,000 and ₹4,500) were not credited there, despite being debited in your Kotak Bank account.
3. Any screenshots from the Kotak 811 app showing the transaction initiation process, if available, to further substantiate the input error.
4. Confirmation of your contact details (mobile number and alternate email, if any) for any follow-up discussions.

Please reply to this email with the requested information, and attach the documents as PDFs. Once received, we will review them promptly and provide tailored guidance free of cost, in line with our mission to assist individuals like you since 2011.

We remain committed to helping you resolve this matter amicably and swiftly. Should you have any questions in the meantime, feel free to contact us.

Regards, ABDUL NASEER Managing Director Helping Hands Foundation

On Sun, Jan 11, 2026 at 3:33 PM PremSagar T.A. <t.a.pr...@gmail.com> wrote:

Dear Managing Director Sir,

     This is prem sagar from chittoor, I had wrongly made a IMPS transaction at kotak 811 and had raised the same concern with kotak and sapthagiri grameena Bank ( currently andhra pradesh grameena bank) as well, even after repeated follow ups my issue didn't get solved I raised the complaint to RBI Ombudsman as well I would kindly request you to help me to get my money back.

Thank You Sir,

Yours sincerely,

Prem Sagar

     

[PremSagar T.A.]

Hello helping hands foundation team,

     I am happy to share that i had received my money. Thank you very much for the support and immediate action.

Regards,

Prem