Unresolved Grievance No. TPT202511039317 dated 03.11.2025 - Reg.

[Abdul Naseer Mohammad]

Date: 17.11.2025

 

To,

The Tahsildar, 

Tirupati Urban, 

Tirupati. 

Email: tirupatiurb...@gmail.com 

 

Attention: Tahsildar, Tirupati Urban

 

Respected Sir,

 

Your kind attention is invited to the subject and the references mentioned below. 

 

Sub: URGENT ESCALATION: Unresolved Grievance No. TPT202511039317 dated 03.11.2025 - Demand for Reasons for Delay in Response and Immediate Issuance of Caste Certificate - Application No: CGC250917082391

 

Ref:

1. My email dated: 18.09.2025 addressed to you under copy to your higher officials. 

 

2. My email dated: 20.09.2025 addressed to you under copy to your higher officials duly attaching the documents issued by the Revenue Department, Municipal Corporation, Colleges. 

 

3. My email dated: 04.10.2025 addressed to you under copy to your higher officials seeking clarification on rejection of my application for the Caste Certificate. 

 

4. My email Appeal dated: 10.10.2025 addressed to the Dist. Collector and other officials duly attaching my appeal along with supporting documents, under copy to you. 

 

5. My email Gentle Reminder dated 23.10.2025 addressed to the Dist. Collector and other officials under copy to you, duly attaching the “Meeseva” certificates. 

 

6. Your email dated 24.10.2025. 

 

7. My email dated: 25.10.2025 addressed to you under copy to the Dist. Collector and other higher officials duly attaching the testimonial issued by the Chairman of Saptagiri Grameena Bank. 

 

8. My grievance submission dated 03.11.2025 at the District Collector’s Office, Tirupati, bearing Grievance No: TPT202511039317, forwarded to your good office for resolution, with response received as: “ప్రజా సమస్యల పరిష్కార వేదిక ABDUL NASEER MOHAMMED గారు, మీ ఆర్జీ నంబర్ TPT202511039317 నమోదు చేయబడినది. గౌరవనీయులైన Tahsildar, Tirupati వారికి పరిష్కారం కొరకు పంపబడినది. మీరు మీ (Grievance No#) ని ఉపయోగించి https://pgrs.ap.gov.in లో మీ అర్జీ పై తదుపరి పురోగతిని తెలుసుకోవచ్చు ధన్యవాదములు - ఆంధ్ర ప్రదేశ్ ప్రభు”. 

 

I pen this communication with profound dismay and in the gravest of tones, as the inexcusable inaction on the above-referenced Grievance No. TPT202511039317, lodged on 03.11.2025 and explicitly forwarded to your office for resolution, exemplifies a flagrant negligence of administrative duty and a deliberate disregard for the statutory timelines and public service ethos protected in the Andhra Pradesh Public Grievance Redressal System (PGRS). As of this date, 17.11.2025—over two weeks since submission—no response, acknowledgment, or resolution has been forthcoming from your office, despite the unequivocal directive from the District Collector’s portal to address the matter expeditiously. This persistent delay, coupled with the prior unjust rejection of my legitimate application for a Caste Certificate, not only continues undue harassment upon a law-abiding citizen but also undermines the very foundations of accountable governance. 

 

URGENT DEMAND: Reasons for Delay in Responding to Grievance No. TPT202511039317 and Mandated Issuance of Caste Certificate

 

Greetings. 

 

I hereby formally demand a detailed, written explanation from your office, immediately on receipt of this email, elucidating the precise reasons for the inordinate delay in addressing and resolving Grievance No. TPT202511039317 dated 03.11.2025. Under the Andhra Pradesh Public Grievances Redressal System Guidelines (as per G.O. Ms. No. 149, General Administration (Ser.B) Department, dated 10.06.2011, and subsequent amendments), all forwarded grievances are to be disposed of at the earliest.

 

For contextual clarity and to underscore the egregious nature of this ongoing impasse, I reiterate the substantive merits of my application, which your office has inexplicably rejected despite overwhelming evidentiary support and precedential issuance by the very same Tahsildar, Tirupati Urban office. 

 

Recap of Application and Unjust Rejection:

My application, vide No: CGC250917082391, seeks issuance of a Caste Certificate affirming our "Indian-Muslim-SHAIK" identity (classified as Backward Class under the relevant schedules).        Your email dated 24.10.2025 rejected it solely on the grounds of non-submission of educational certificates for myself and my son, a rationale I respectfully submit as wholly untenable and procedurally invalid for the following substantiated reasons: 

 

A. During our in-person discussion at your office on the evening of 16.09.2025, I meticulously explained the historical context: Educational institutions in the relevant eras (for both myself and my son) routinely inscribed only broad religious identities on Transfer Certificates (TCs), such as     "Indian-Muslim," due to the then-nonexistent formal caste-based reservations for the Muslim community. Furthermore, these original TCs were, as per standard protocol, surrendered to higher educational institutions upon admission and thus remain irretrievable. 

 

B. To irrefutably corroborate this institutional practice, I have furnished the TCs of my sisters, which identically reflect the nomenclature and format of the period, serving as direct, coexistent evidence. 

 

This rejection, predicated on an anachronistic and impracticable evidentiary standard, disregards the preponderance of authenticated documents already submitted, including: 

- Revenue Department records explicitly denoting the "Indian-Muslim-SHAIK" caste. 

- Municipal Corporation attestations. 

- "Meeseva" certificates. 

- Testimonial from the Chairman of Saptagiri Grameena Bank affirming my professional integrity and public service commitment. 

- Family records and ancillary governmental proofs. 

 

Compounding this anomaly is the precedential fact that your very office—the Tahsildar, Tirupati Urban—issued an identical Caste Certificate to my own granddaughter in the year 2022, based on comparable familial lineage and evidentiary matrix, without demanding the very educational documents now cited as deficient. This internal inconsistency not only erodes public trust but also contravenes the principles of equity and non-arbitrariness under Article 14 of the Constitution of India. 

 

Statutory Imperative Binding Issuance:

As the designated Competent Authority under the Andhra Pradesh (Scheduled Castes, Scheduled Tribes and Backward Classes) Regulation of Issue of Community Certificates Act, 1993 (Act No. 16 of 1993) —particularly Sections 2(c), 4(1), and 6—you are statutorily compelled to issue the certificate upon verification of the claim's genuineness via submitted evidence. Section 4(1) mandates issuance "if satisfied," with rejections requiring substantive reasoning—a threshold unmet in your 24.10.2025 communication. The Andhra Pradesh Scheduled Castes, Scheduled Tribes and Backward Classes - Issue of Community, Nativity and Date of Birth Certificates Rules, 1997 (G.O. Ms. No. 58, Revenue (Assn.1) Department, dated 12.05.1997) further reinforces this: Rule 4 vests authority in the Tahsildar for Backward Classes; Rule 5 outlines an evidence-centric verification process (which I have fully complied with); and Rule 5(7) prescribes issuance within 30 days (extendable to 60 only for exceptional enquiries, inapplicable here). Absent objections under Rule 7, issuance is non-discretionary. 

 

The official Meeseva and Revenue Department protocols prioritize government-issued documents over historical artifacts like TCs, especially where era-specific practices preclude their availability. Your office's adherence is not merely advisable but a non-negotiable duty, with non-compliance exposing you to accountability under Section 9 of the Act (quasi-judicial powers) and the Andhra Pradesh Vigilance Commission protocols. 

 

Commitment to Public Welfare Amid Systemic Lapses:

It is with deep regret that I note how such delays and rejections—despite irrefutable evidence and prior precedents—epitomize the bureaucratic hurdles that plague ordinary citizens, often compelling recourse to unethical shortcuts. Anticipating this systemic malaise two decades ago, I founded the Helping Hands Foundation (HHF) to resolve such protracted grievances pro bono, with our transparent methodology detailed at: https://helpinghandsnaseer.blogspot.com/2020/07/helping-hands-strategy.html. To this end, I forwent my rewarding tenure as Bank Manager, as corroborated by the attached Saptagiri Grameena Bank testimonial. This personal sacrifice amplifies the urgency: The very mission I champion is now impeded by the delays your office sustains. 

 

In view of the exhaustive evidence, glaring inconsistencies (including the 2022 issuance to my granddaughter), and unequivocal legal mandates, I insist upon: 

1. Immediate provision of reasons for the delay in addressing Grievance No. TPT202511039317. 

2. Forthwith issuance of the Caste Certificate, with a copy forwarded to me via email immediately.  

 

I implore your prompt, affirmative intervention to avert escalation. 

 

ATTENTION: Be informed that the continued non-responsiveness to Grievance No. TPT202511039317 and non-issuance of the requested Caste Certificate, in defiance of statutory obligations, evidentiary sufficiency, and precedential equity, will compel me, Mohammad Abdul Naseer, to initiate exhaustive further actions. These shall encompass: appellate review by the District Collector under Rule 8 of the 1997 Rules; escalation to the Andhra Pradesh Vigilance Commission for probe into potential misconduct; and public disclosure via HHF platforms to highlight administrative lapses. Such steps, though disgusting, are imperative to justify my rights and deter analogous injustices. 

 

Regards, 

M. Abdul Naseer, M.Sc (Ag) 

Rtd. Grameena Bank Manager

&

Managing Director, Helping Hands Foundation 

Contact: 9491135998

 

Copy to:

1. Revenue Divisional Officer (RDO), Tirupati (rdo...@gmail.com)

2. District Revenue Officer (DRO) & Additional District Magistrate, Tirupati (dro.ti...@gmail.com)

3. Joint Collector & Additional District Magistrate, Tirupati (jc-ti...@ap.gov.in). 

4. District Collector & District Magistrate, Tirupati (collector...@ap.gov.in)

5. Nodal Public Grievance Officer (PGRS Helpdesk), General Administration Dept. (pgrs-h...@ap.gov.in)

6. Chief Minister's Grievance Redressal System (CMGRS) Helpdesk (helspan...@ap.gov.in). 

7. Minister for Revenue (satyapras...@ap.gov.in or prlse...@ap.gov.in)

8. Minister for Backward Classes Welfare (savi...@ap.gov.in, tappal...@ap.gov.in)

9. Chief Minister, Andhra Pradesh (c...@ap.gov.in)

 

For necessary information, immediate intervention, and follow-up action.

[Abdul Naseer Mohammad]

Date: 17.11.2025

To, 

The Revenue Divisional Officer (RDO), Tirupati, Tirupati. Email: rdo...@gmail.com

Respected Sir,

Sub: URGENT: Tahsildar, Tirupati Urban's Official Email Inbox Full - Request for Immediate Intervention on Long-Pending Caste Certificate Application (Grievance No: TPT202511039317)

I refer to my email dated 17.11.2025 addressed to the Tahsildar, Tirupati Urban (under copy to your good office), seeking reasons for the 14-day delay in resolving the above grievance and immediate issuance of the Caste Certificate (Application No: CGC250917082391). Regrettably, the email could not be delivered to tirupatiurb...@gmail.com due to the recipient's inbox being full, as indicated by the auto-response: "Recipient inbox full. Your message couldn't be delivered... Their inbox is full, or it's getting too much mail right now."

This technical barrier further exacerbates the ongoing delay in addressing my legitimate application, supported by exhaustive documents (including prior issuance to my granddaughter in 2022 by the same office) and statutory mandates under the Andhra Pradesh Community Certificates Act, 1993.

I kindly request your immediate intervention as the supervisory authority:

• Instruct the Tahsildar to clear the official inbox promptly and ensure ongoing maintenance for seamless communication.
• Direct suitable action to resolve the grievance and issue the certificate without further procrastination.

I have attached a copy of the undelivered email for your reference and remain available for any clarification. 

Your expeditious resolution will greatly assist in upholding public service standards.

Regards,

M. Abdul Naseer, M.Sc (Ag)

Rtd. Grameena Bank Manager

&

Managing Director,

Helping Hands Foundation

Attachments:

1. Undelivered_Email_17.11.2025.pdf

Copy to:

1. District Revenue Officer (DRO), Tirupati (dro.ti...@gmail.com).
2. District Collector, Tirupati (collector...@ap.gov.in) 
3. Nodal Public Grievance Officer (PGRS Helpdesk) (pgrs-h...@ap.gov.in).

1. Chief Minister, Andhra Pradesh (c...@ap.gov.in) 

For necessary information and follow-up.