Fwd: Pension and Related Issues Faced by Retired Grameena Bank Staff – Reg.
Helping Hands Foundation
Subject: Urgent Request: Creation of Pensioners' Grievances Redressal Cell and Resolution of Retiree Grievance
To:
The Chairman,
Saptagiri Grameena Bank,
Head Office, Chittoor,
Andhra Pradesh.
Dear Sir,
Greetings from Helping Hands Foundation (HHF)!
We are a collective of professionals from various sectors across the country, committed to addressing long-pending issues of diverse nature and resolving them systematically, free of cost. For more information about our work and approach, please visit: https://helpinghandsnaseer.blogspot.com/2020/07/helping-hands-strategy.html
The subject of the Issue:
We write regarding the grievance of Mr. B.N. Nageswar Rao, a retiree of your
esteemed bank. In his representation dated 28.11.2024, he has sought
assistance in resolving his long-pending issue concerning interest on
pension arrears.
To address this matter, we sent an email on 3.12.2024, to the Department of Financial Services (DFS) and other relevant entities. For your reference, the same is being forwarded herewith.
Immediate Requirement:
It has come to our notice through reliable sources that during a recent video
conference, the DFS advised Chairmen of Regional Rural Banks (RRBs) to
establish a Pensioners' Grievances Redressal Cell at each bank's Head
Office and confirm its creation by 18th December 2024.
Given the importance of providing structured and timely grievance redressal for pensioners, we urge the immediate establishment of the Pensioners' Grievances Redressal Cell at your bank's Head Office. This initiative will not only align with the directives from DFS but also ensure the effective resolution of grievances, enhancing trust and satisfaction among retired employees.
Our Request:
In view of the above, we kindly request you to:
1. Expedite the creation of the Pensioners' Grievances Redressal Cell at your Head Office and ensure its functionality by the DFS-advised timeline.
2. Register this email, along with Mr. B.N. Nageswar Rao’s representation, as the first grievance for action under the newly established cell.
3. Address and resolve Mr. Nageswar Rao’s issue related to the interest on pension arrears at the earliest.
We also request you to kindly acknowledge receipt of this email and Mr. Nageswar Rao’s representation for our records.
The establishment of the Grievances Redressal Cell will provide an efficient and transparent mechanism to address not only Mr. Nageswar Rao’s issue but also future grievances of other pensioners.
We look forward to your prompt action and a positive response.
Warm regards,
Abdul Naseer
Managing Director,
Helping Hands Foundation
Copy to:
Department of Financial Services (DFS) and other relevant officials
From: Helping Hands Foundation <hhf...@gmail.com>
Date: Tue, Dec 3, 2024 at 12:31 PM
Subject: Pension and Related Issues Faced by Retired Grameena Bank Staff – Reg.
To: <as-...@nic.in>, <rrb-b...@nic.in>, <chai...@nabard.org>, <cgmin...@rbi.org.in>, Supreme Court <suprem...@nic.in>, <scb...@gmail.com>
Cc: <vamsi...@gmail.com>, <apgbpen...@gmail.com>
Respected Sir/Madam,
Warm greetings from the Helping Hands Foundation.
Please find attached a detailed PDF representation outlining the challenges faced by retirees of Regional Rural Banks (RRBs) across India. These concerns are critical and require immediate attention to ensure justice and financial security for those who have served the banking sector with dedication.
We humbly request you to kindly acknowledge receipt of this email and its attachment. Additionally, we would deeply appreciate an update on the steps being taken to address the highlighted issues at the earliest.
Your support and timely intervention will bring immense relief to the affected retirees and reaffirm their faith in institutional care and justice.
With sincere regards,
Managing Director,
Helping Hands Foundation
Helping Hands Foundation
Subject: Follow-Up: Status Update on Grievance of Mr. B.N. Nageswar Rao
To:
The Grievance Redressal Cell for Pensioners/Retirees,
Saptagiri Grameena Bank
Email: hrms...@sgbank.in
Dear Sir/Madam,
Greetings from Helping Hands Foundation (HHF)!
At the outset, we express our appreciation to the Saptagiri Grameena Bank Management for the establishment of “The Grievance Redressal Cell for Pensioners/Retirees”, following our email dated 12.12.2024 addressed to the Chairman of Saptagiri Grameena Bank, with copies to the Department of Financial Services (DFS) and other related entities.
We now request an immediate update on the current status of Mr. B.N. Nageswar Rao’s grievance, previously detailed in our correspondence. Specifically, we seek information regarding:
1. The grievance number assigned to this issue.
2. The present status of the grievance resolution process.
3. The expected timeline for resolving the matter.
For your convenience, we are attaching a copy of our earlier communication, which was part of our email dated 3.12.2024 to DFS and other stakeholders. This attachment includes:
- Our formal appeal to the DFS, submitted on our HHF letterhead and duly signed by our Managing Director.·
- The photocopy of Mr. B.N. Nageswar Rao’s grievance details.
We kindly request you to acknowledge receipt of this email and the attached documents to ensure we maintain an accurate record for future follow-ups.
Your immediate attention to this matter and a prompt, positive response will be highly appreciated.
Warm regards,
Abdul Naseer
Managing Director,
Helping Hands Foundation
Attachment: Copy of HHF letter from our email dated 3.12.2024.
Helping Hands Foundation
Subject: Gentle Reminder: Follow-Up on Grievance of Mr. B.N. Nageswar Rao
To:
The Grievance Redressal Cell for Pensioners/Retirees,
Saptagiri Grameena Bank
Email: hrms...@sgbank.in
Dear Sir/Madam,
Greetings from the Helping Hands Foundation (HHF)!
This is a gentle reminder regarding our previous emails dated 3.12.2024, 12.12.2024, and 18.12.2024, concerning the long-pending grievance of Mr. B.N. Nageswar Rao, a retiree of your esteemed bank.
In our earlier correspondence, we requested updates on the status of Mr. Nageswar Rao’s grievance related to interest on pension arrears. Specifically, we are seeking:
1. The grievance number assigned to this issue.
2. The current stage of the resolution process.
3. The estimated timeline for resolution.
We kindly urge you to provide a prompt update regarding this matter. Your acknowledgment of this email and clarification of the progress will help us assist Mr. Nageswar Rao effectively and ensure a smooth resolution process.
We appreciate your attention to this matter and look forward to your early and positive response.
Warm regards,
Abdul Naseer
Managing Director,
Helping Hands Foundation