JPEG attachments Mac>PC

[Don Brichta]

I have a client that is not able to send me JPEG files from her Mac so they come into my PC mailbox as an attachment. I have Googled this problem and while I can find thousands of similar situations, but I cannot find a solution that works for her.

She is not overly computer literate, and has had her "computer guy" fiddle with a bunch of settings...but to no avail.

I get the images embedded in the email...but not as attachments. This is only for JPEG files. Other attachments (PDF, Word documents, EPS, etc.) come through properly. I know others to whom she is sending JPEGs are having the same result...embedded, but no attachment.

She is needing to send me many files over the next month for a program book that I am producing and we really need to fix this. I don't know her full computer specs...but she has a new Mac running Mountain Lion and she uses Mac Mail.

If any of you Mac folk can let me know the proper setting/procedure...please be very specific. And if any of you are using Mountain Lion and can send me a JPEG as an attachment...so I can say with certainty that it works...even better.

--

============================
Don Brichta
Anadon Communications
Sharon, Mass.
d...@anadonpr.com
781-784-8617
============================

[Roy McCoy]

You can try having her zip elected files with File > Compress [...] in the Finder before attaching them.

Roy

[Bob Levine]

Zip them before sending or use a Dropbox folder.

Bob

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[Martin Wright]

Another option is a plugin for Mail which makes attachments behave properly. I have the info at work if you want to  give it a go. It fixed all my attachment problems in Mail.

Martin

Sent from my iPad

--

[Michel Raj]

It's not because you see it in the mail that's it not an attachment.

Michel

Le 6 sept. 2012 à 15:04, Don Brichta a écrit :

I have a client that is not able to send me JPEG files from her Macso they come into my PC mailbox as an attachment. I have Googled this problem and while I can find thousands of similar situations, but I cannot find a solution that works for her.

[Michel Raj]

I just found this 

http://lokiware.info/Attachment-Tamer?utm_source=tikouka&utm_medium=image&utm_campaign=a

after Martin wrote is mail, curious of what was available...

Michel

Le 6 sept. 2012 à 15:15, Michel Raj a écrit :

It's not because you see it in the mail that's it not an attachment.

Michel

<Boîte de réception — mr...@mac.com (4815 messages)-1.jpg>

[Emily L. Ferguson]

Without knowing exactly what she's doing to send you the image it's
hard to suggest a remedy. But really, there's no difference between
an attachment which you can see in the email and one which you can't.
Your options probably are to locate the folder where your email
attachments get stored and retrieve the file from there, or to simply
slide the image off her email onto your desktop or wherever Windoze
asks you where you want it.

Whether the file is embedded in the email or attached does not affect
the size of the file, for instance.

As for multiple files, I agree that using something like Dropbox may
be the simplest way to go, especially with large numbers of files in
a folder. While she can compress the files with the Compress
command, if she can learn how to adjust the images so they are
already the size you will need for your publication, and then jpeg
them at a medium level, I strongly doubt that you will need any
bigger file and that will make Dropbox probably unnecessary.

In my experience helping people learn new tasks on their computers,
it's always better to compensate for the novice who lacks computer
aptitude than to attempt computer education by email.
--
Emily L. Ferguson
mailto:e...@landsedgephoto.com
508-563-6822
New England landscapes, wooden boats and races
http://www.landsedgephoto.com
HOT OFF THE PRESS! SAILING SEPIA IMAGES VOL II:
http://www.lulu.com/spotlight/elfpix
Check out my Spring daily photograph project at:
http://tinyurl.com/3a6m7g6
And Summer:
http://tinyurl.com/22juo5s
Autumn now complete here:
http://tinyurl.com/26pdgz9
Winter concluded here:
http://tinyurl.com/2co5wkg

[Dick Margulis]

I had a similar experience not too long ago.

Couple of points:

1. If the embedded image is the size you need it to be, just right-click
the image and choose Save Image from the context menu. It will work fine
to extract the embedded image even if you see no indication that there's
an attachment.

2. If the embedded image is too small (low-resolution), then the person
sending the image used a default setting on the Mac that downsamples
images to "fit" in email (that is, it assumes the image is for on-screen
viewing only and resizes it appropriately). You need to instruct the
sender to choose the "original size" option when inserting the image.
That works fine once they figure out where that option is. Not being a
Mac user myself, I can't give explicit instructions, but maybe someone
else can jump in.

HTH,

Dick

[Don Brichta]

On 9/6/2012 9:49 AM, Emily L. Ferguson wrote:

Without knowing exactly what she's doing to send you the image it's hard to suggest a remedy.  But really, there's no difference between an attachment which you can see in the email and one which you can't. Your options probably are to locate the folder where your email attachments get stored and retrieve the file from there, or to simply slide the image off her email onto your desktop or wherever Windoze asks you where you want it.

Does not work that way. There is truly no attachment...so it does not go into any folder. I can save the embedded image...but this is problematic for many reasons.

Whether the file is embedded in the email or attached does not affect the size of the file, for instance.

Not true. I discovered this problem when she sent me a JPEG (actually forwarded to me from someone else) that was 24kb. When I got the original file, it was 1.9mb. There is a setting (that she has since fixed) on her Mac that defaulted to sending a small file...not the actual size.

As for multiple files, I agree that using something like Dropbox may be the simplest way to go, especially with large numbers of files in a folder.  While she can compress the files with the Compress command, if she can learn how to adjust the images so they are already the size you will need for your publication, and then jpeg them at a medium level, I strongly doubt that you will need any bigger file and that will make Dropbox probably unnecessary.

She is collecting files (logos, photos, etc.) from many sources for a conference. Her job is to get these images from about 100 different people/companies (and to chase those who don't meet the deadlines). When she gets them, she checks them off her list and forwards them to me. She also gets JPEGs from me and sends them to others to use in emails, web sites and printed material to promote the conference. I know that others who have received her emails are having the same problem. I have received files for many years from folks who use a Mac and have never encountered this problem. I always have gotten actual attachments...not an embedded image.

Right now...her solution is to send me files from her iPad, which has no problem sending attachments as attachments. I have asked her to use Dropbox, but I think the learning curve is more than she wants to deal with.

[Sharon Villines]

On Sep 6, 2012, at 10:40 AM, Don Brichta <d...@anadonpr.com> wrote:

> Not true. I discovered this problem when she sent me a JPEG (actually forwarded to me from someone else) that was 24kb. When I got the original file, it was 1.9mb. There is a setting (that she has since fixed) on her Mac that defaulted to sending a small file...not the actual size.

Is she storing them in iPhoto? iPhoto has it's own way of sending photos.

Sharon
----
Sharon Villines, Washington DC
Where all roads lead to Casablanca

[Michel Raj]

If you send her an invitation to Dropbox, everything is very well explained, and Dropbox will be accessible on her Mac as any other folder (even easier). So the learning curve is really minimal.

I just installed it on a few computers for team or working marketing people, some of them with low computer knowledge, and I didn't have to explain them a lot...

[Jack Mlynek]

I've had this problem as well when sending JPEG files from my Mac to a PC. My solution has been to ZIP the file before sending. However, I believe this problem originates on the PC, not the Mac because only some PC recipients report this problem while others don't.

I also have a problem where I receive a winmail.dat file instead of the attachment when coming from the PC of certain users. This can be traced to the setup on the PC side, since it only happens with certain users even on the same network.

I would be very interested to find the source of the issues and methods of correcting them.

Take care,

Jack Mlynek MFA
ja...@avalanchecom.com

A

valanche Communications

T: 647.206.3434

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[Michael Brady]

Don wrote:

I have a client that is not able to send me JPEG files from her Mac so they come into my PC mailbox as an attachment. I have Googled this problem and while I can find thousands of similar situations, but I cannot find a solution that works for her.

Mac Mail has a "Windows-Friendly Attachment" setting. Is that selected? Not selecting it may prevent your receiving the attachment.

| | | | | | | | | | | | | | | | |
Michael Brady

[Jack Mlynek]

I have "Windows Friendly" set to ON but it doesn't seem to make much difference.

Take care,

Jack Mlynek MFA
ja...@avalanchecom.com

A

valanche Communications

T: 647.206.3434

This message is private and confidential. If you have received this message in error, please notify us and remove it from your system.

On 2012-09-06, at 10:58 AM, Michael Brady wrote:

Don wrote:

I have a client that is not able to send me JPEG files from her Mac so they come into my PC mailbox as an attachment. I have Googled this problem and while I can find thousands of similar situations, but I cannot find a solution that works for her.

Mac Mail has a "Windows-Friendly Attachment" setting. Is that selected? Not selecting it may prevent your receiving the attachment.

<Windows-Friendly.png>

| | | | | | | | | | | | | | | | |
Michael Brady

[Don Brichta]

Yes. That was changed.

Also there is a setting that says: "Insert attachments at end of message" that some said would work.

Neither did the trick, nor did several other suggestions that I was offered.

On 9/6/2012 10:58 AM, Michael Brady wrote:

Don wrote:

I have a client that is not able to send me JPEG files from her Mac so they come into my PC mailbox as an attachment. I have Googled this problem and while I can find thousands of similar situations, but I cannot find a solution that works for her.

Mac Mail has a "Windows-Friendly Attachment" setting. Is that selected? Not selecting it may prevent your receiving the attachment.

| | | | | | | | | | | | | | | | |
Michael Brady

 

[Sharon Villines]

On Sep 6, 2012, at 10:40 AM, Don Brichta <d...@anadonpr.com> wrote:

> Does not work that way. There is truly no attachment...so it does not go into any folder. I can save the embedded image...but this is problematic for many reasons.

Perhaps it's something in the way the ISPs are sending JPG files?

[Sharon Villines]

On Sep 6, 2012, at 11:57 AM, Sharon Villines <sha...@sharonvillines.com> wrote:

>
> On Sep 6, 2012, at 10:40 AM, Don Brichta <d...@anadonpr.com> wrote:
>
>> Does not work that way. There is truly no attachment...so it does not go into any folder. I can save the embedded image...but this is problematic for many reasons.
>
> Perhaps it's something in the way the ISPs are sending JPG files?

Sent too fast -- can she send from another email address/provider and see what happens.

[Diane Jones]

Interesting! I just had this problem last week sending jpgs through email to our Grant Writer to use in a proposal.

I too tried all the methods that everyone is suggesting, to no avail. In addition we share folders on our "public" server and I dropped the pictures in her folder thinking that would solve the problem of sending over email. 

BUT...believe it or not, the jpgs in the folder showed up "empty" from her computer (looking in the folder) even though they were in there and showed up when I went to the public folder from my computer.

So... to me it says it's something to do with her computer settings. But, the question is "what".

Diane Jones

CRM Communications

On Sep 6, 2012, at 7:49 AM, Jack Mlynek wrote:

I've had this problem as well when sending JPEG files from my Mac to a PC. My solution has been to ZIP the file before sending. However, I believe this problem originates on the PC, not the Mac because only some PC recipients report this problem while others don't.

I also have a problem where I receive a winmail.dat file instead of the attachment when coming from the PC of certain users. This can be traced to the setup on the PC side, since it only happens with certain users even on the same network.

I would be very interested to find the source of the issues and methods of correcting them.

Take care,

Jack Mlynek MFA
ja...@avalanchecom.com

<AvalancheLogo_100x100.jpg>

[steve harley]

email was never an ideal file transmission method, and these days there are much better alternatives; i assume this is why Apple changed Mail to work the way people usually wanted, at the expense of some more technical uses that have better solutions anyway; i'd use Dropbox myself, or create an archive of the file(s) before attaching (right click files in Finder, select Compress…)

you could also study up on how to change Mail's behavior, there seem to be lots of online discussions where people _have_ solved it, for one thing by using the Attach button (instead of drag & drop) and choosing "Actual size" from the tiny pop-up at the bottom of the compose window (that worked for me in 10.6 Mail in a test just now)

[Evans, Rebecca]

>> ...believe it or not, the jpgs in the folder showed up "empty" from her computer (looking in the folder) even though they were in there and showed up when I went to the public folder from my computer. <<

It may be related to whether the mac uses smb: or afp: to connect to the server. Here, some of the Macs use one way and some use the other (I don't know why; it affects how we connect to each printer, too). We see the zero file size effect in our shared fonts folder: fonts uploaded through an smb: computer display as zero kB to afp: computers, and vice versa.

Rebecca

[Tom Ferguson]

Like Jack, I'm mostly a Mac fellow and run into this problem about twice a year (sending to a PC person). The other 98 Windows users I email to every year have no problems :-)

I've noticed that the PC recipients that have the problem are mostly on Office Student Version (which has a stripped version of Email / Outlook). Not all of the problem folks, but close. Putting the file(s) in a folder and zip compressing the folder works every time, assuming the recipient know what to do with a zip file! I also have an old PC in the office (mainly to test website designs on) and have occasionally resorted to sending from that machine!

On Sep 6, 2012, at 8:01 AM, Jack Mlynek wrote:

I have "Windows Friendly" set to ON but it doesn't seem to make much difference.

Take care,

Jack Mlynek MFA
ja...@avalanchecom.com

<AvalancheLogo_100x100.jpg>

A

valanche Communications

T: 647.206.3434

This message is private and confidential. If you have received this message in error, please notify us and remove it from your system.

On 2012-09-06, at 10:58 AM, Michael Brady wrote:

Don wrote:

I have a client that is not able to send me JPEG files from her Mac so they come into my PC mailbox as an attachment. I have Googled this problem and while I can find thousands of similar situations, but I cannot find a solution that works for her.

Mac Mail has a "Windows-Friendly Attachment" setting. Is that selected? Not selecting it may prevent your receiving the attachment.

<Windows-Friendly.png>

| | | | | | | | | | | | | | | | |
Michael Brady

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[SP Clark]

!On Sep 6, 2012, at 8:08 AM, Roy McCoy <roymc...@gmail.com> wrote:

> You can try having her zip elected files with File > Compress [...] in the Finder before attaching them.

That's what I was gonna suggest too: one or more files, works the same.

I've had troubles with all kinds of attachments being unreadable at recipient's end depending how their PC's are configured, never with Mac-to-Mac.

Other route would be something like Dropbox or similar.

These are straight JPG files right? Not something like JPG2000 or another flavor?

[McMillan, Judy]

For a while we had to zip our jpgs to send them from a mac or the mail client would corrupt the file. That might do it for you.

From: ParksCreative <br...@parkscreative.com>
Reply-To: "indesi...@googlegroups.com" <indesi...@googlegroups.com>
Date: Friday, March 8, 2013 1:14 PM
To: "indesi...@googlegroups.com" <indesi...@googlegroups.com>
Subject: [ID] Re: JPEG attachments Mac>PC

SOLUTION: I am a commercial photographer and had this problem. Solution: Mail-Preferences-Composing-Message Format-Plain Text  (and don't use colored text in copy or signature)

(The images are getting embedded because Apple Mail is turning the email into “Rich Text” (= HTML email). So when you attach a JPG, Mail generates a tag for that image, thus embedding it into the email itself. Applications other than AppleMail object to this. This can happen if a signature has colors in it. You can avoid this easily by just using Plain Text emails.)

On Thursday, September 6, 2012 6:04:19 AM UTC-7, Don Brichta wrote:

I have a client that is not able to send me JPEG files from her Mac so they come into my PC mailbox as an attachment. I have Googled this problem and while I can find thousands of similar situations, but I cannot find a solution that works for her.

She is not overly computer literate, and has had her "computer guy" fiddle with a bunch of settings...but to no avail.

I get the images embedded in the email...but not as attachments. This is only for JPEG files. Other attachments (PDF, Word documents, EPS, etc.) come through properly. I know others to whom she is sending JPEGs are having the same result...embedded, but no attachment.

She is needing to send me many files over the next month for a program book that I am producing and we really need to fix this. I don't know her full computer specs...but she has a new Mac running Mountain Lion and she uses Mac Mail.

If any of you Mac folk can let me know the proper setting/procedure...please be very specific. And if any of you are using Mountain Lion and can send me a JPEG as an attachment...so I can say with certainty that it works...even better.

--

============================
Don Brichta
Anadon Communications
Sharon, Mass.
d...@anadonpr.com
781-784-8617
============================

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[steve harley]

On Fri, Mar 8, 2013 at 2:14 PM, ParksCreative <br...@parkscreative.com> wrote:
> SOLUTION: I am a commercial photographer and had this problem. Solution:
> Mail-Preferences-Composing-Message Format-Plain Text (and don't use colored
> text in copy or signature)
>
> (The images are getting embedded because Apple Mail is turning the email
> into “Rich Text” (= HTML email). So when you attach a JPG, Mail generates a
> tag for that image, thus embedding it into the email itself. Applications
> other than AppleMail object to this. This can happen if a signature has
> colors in it. You can avoid this easily by just using Plain Text emails.)

three cheers for plain text email

but for those who want to keep their HTML mail, i've learned of and
tried a pretty good plug-in:

<http://lokiware.info/Attachment-Tamer>

it has several options; the most relevant one is under Prefs >
Attachments > Advanced > Composing & Sending, but there are others
that might be useful to a commercial photographer

note that the software is nagware

[jpo...@me.com]

I to was having problems sending Jpeg images to a friend who has a PC using GMail.  They were embedded in the email an he couldn't do anything with them.  Yesterday I purchased "Attachment Tamer" for $14.99 from "Lokiware"and so far has worked great. I sent them as medium size with Rich Text and my signature is in color. The program loads easily and is installed in the Mail preferences. After searching several forums I bit the bullet and bought the program and am very happy with it.  Apple at one time had a menu item to simply imbed images or not but that was lost somewhere in OSX upgrades.  Should be such a simple task to do this and you would think Apple would want us to "All Get Along" with our PC friends.  In reading many forums I've seen folks having problems with Mail and Microsoft Outlook.  I haven't tried sending any attachments to anyone using Outlook since I got Attachment Tamer so I cannot speak to that.  Hope this helps.  

On Thursday, September 6, 2012 6:04:19 AM UTC-7, Don Brichta wrote:

[Bret Perry]

I would just compress (zip) the jpegs or anything I am sending to PC and then attach.

Or use a web-eamil account that does not embed.

 

Bret Perry
Studio IT Manager/Production Artist

ph 626-463-9365
fax 626-449-2201
bpe...@russreid.com

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From: "jpo...@me.com" <jpo...@me.com>
Reply-To: "indesi...@googlegroups.com" <indesi...@googlegroups.com>
Date: Friday, August 23, 2013 5:16 PM
To: "indesi...@googlegroups.com" <indesi...@googlegroups.com>
Subject: [ID] Re: JPEG attachments Mac>PC

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[Don Brichta]

Interesting.

I posted this problem to the list almost one year ago. I received many suggestions then...and finally got this to work. I am not sure how this thread got started again, but I marvel at the wonderful community that is so willing to offer solutions.

This is easy when the person on the other end is computer literate. When they are not...it's always "my" problem to understand their computer, their OS, their way of working...and for me to fix it. "I just click the image and attach it. What else do you want me to do?"

This was a big, ongoing project, where the project manager would receive images from many sources and forward them to me for print and web design. That was a lot of JPEGs over a lot of time. I needed to be able to quickly and painlessly save them to the correct folder on my computer, from each email.

If I recall, the solution was some software that she installed on her Mac that attached images as images. If anyone else needs to know what was used, I can probably find it.

On 8/26/2013 2:27 PM, Bret Perry wrote:

I would just compress (zip) the jpegs or anything I am sending to PC and then attach.

Or use a web-eamil account that does not embed.

[Kathleen]

Thanks for the tip, Bret.
Kat
McGraphics Design, Inc.
(626) 799-2195
http://www.mcgraphics.us