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Marguerite Litscher

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Aug 2, 2024, 4:54:45 AM8/2/24

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I'm having something of a bizarre issue with my Fios service. It started a couple weeks ago. Some streaming services work fine (Netflix, Amazon Prime Video) while others do not load videos. (Paramount+, Disney+). When I attempt to play video on these services, it just loads endlessly and then times out.

The services work fine if I switch to cellular network service instead of the home wifi network.

Things I have tried:
Rebooting all devices, including the router
Reinstalling the streaming apps
Factory reset of the router
I called tech support and they tried bifurcating my home wireless network into 5Gg and 2.4G (so I could be sure to connect to 5G) and that didn't work.

Any idea on what this could be? Just trying to get these working so my 3 year old can watch Peppa Pig!

This all happened with an unstable router update a couple weeks ago. I had no internet at all and one of the TVs was down the Verizon tech came out and changed a few things and reset the router and doing tests it upload and downloads fast but I noticed that certain apps and things don't work.

Things work when I use 4 or 5G on the phone no issues there but when at home hooked to the router Disney+, Nest, Instagram and Twitter don't work correctly. (I am sure there are more just the ones I know about). Then the Verizon Stream TV Soundbar Disney+ does not work, the sound bar would not update so I had to turn phone into a hot spot to use the sound bar and update, Also other apps load really slow or don't work at all and hang. Everything was perfect and none of this crap happened prior to that Verizon router update. I was hoped for another router update to fix their errors but nothing happened yet.

If you know how to disable IPV6 on a Verizon Router (CR1000A) and a Fios Extender. Model: E3200 let me know I'll try searching around some more but this is the most about this current situation I can find is to disable IPV6

Found out how to shut if off go to the user guide here -router-cr1000a/ soon as logged in and shut off IPV6 everything started working. Both Stream TV bar and Verizon Samsung S22 Ultra all of a sudden got notifications from apps that were not working properly with IPV6 enabled.

THANK YOU. After 3 months of going back and forth with Verizon, buying a brand new Firestick, and telling them over and over it HAD to be a setting on my router but I wasn't sure which, this was the solution.

For the last few weeks 2 amazon firesticks and one andriod tv box will not work properly for hbomax and disney plus. All work fine if connecting to my cell plan hotspot service. Verizon just had us replace the router and still the same. Seems to be their end blocking traffic. Spent 2 hrs this weekend while they troubleshoot on their end. If don't get a solution will be switching to another provider as this is the main way we use our internet and TV.

Has anyone experienced any issues with streaming devices connecting to their Fios wifi? I have a Stream TV device that Verizon sent as a sign on gift or something. It worked fine for like 2 years then suddenly stopped connecting to my wifi. After many calls, nobody was able to help me and I finally found a solution on Youtube. Once I had the thing connected to my wifi again, none of the apps were working. For example, I can log into HBO Max, trailers will play before the movie begins, but then the movie just buffers and does not play. This is happening on every single streaming app. The apps are clearly connected to the network, but when you try to play anything, it will not play. Now I figured maybe it's the Stream TV device so I went out and bought a Firestick. Same issue is happening with the Firestick. The device is only about a foot away from my router so it's not that. I can stream any app on my iPad connected to the exact same wifi with no problems. Now the weird thing is, when I connect to my phone's hotspot using my cellular data, everything is working. It seems like something is not connecting properly between my router to my TV and to these streaming devices. I have called Verizon probably 10 times now speaking to different people each time. They finally sent me a replacement router which did not help anything. I have factory reset every thing you can think of, tried on different TV's, updated every device to the current software.

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed. Please feel free to open a new thread for further discussion. Thank you.

I am seeking clarification on access to existing streaming service accounts prior to purchasing a Roku product.

I currently subscribe to Netflix and Amazon Prime, and pay them directly. I access with a streaming blue ray dvd player - simply log into my account.

With Roku, do I simply log into my accounts to access and stream those services respective content, and continue to pay the services directly? Or do I have to purchase through the Roku Channel and my Roku account to access, and cancel my existing accounts?

Thanks

Related question, Have subscriptions to Disney+ and Spectrum, but when I go to add those channels, it asks for my pin, which I setup to only ask for on purchases. So will Roku charge me or create another subscription,. what gives?

Was able to go to my account online and add spectrum, but the issue is that could not use the streaming firestick+ on the living room TV because it only had HDCP1.4. So took my sons ruko express and put it on the living room TV. My daughter set it up and will need to know how to change it to my account if possible.

Will see if she remembers how/account she used for the express when I can connect with her in the next few days. Then will probably be able to add Disney+ and Spectrum to in on line the same way. How ever will see if it's an issue with multiple ruko devices(first stick and express)

Have searched around and see that one account same channels and two accounts allows different channel line-ups. Will initially try adding missing channels Disney+ and Spectrum account but concerned may get charged for Disney+ again since it is a different email to the subscription.

Will try it assuming it gives me the ability to log on, but when adding channels it ask for my pin for a purchase. Here substituting 'any device' to be 'any Roku device regardless of account(aka mine and wife's)'.

Great questions! Regardless of where you subscribe to the Disney+ service; whether on Roku, directly through Disney+, or via an offer from a provider like Verizon, you will be required to establish a Disney+ username and password in order to create your account. You should be able to use this username and password to log into the service on any device that offers the channel/app. "

I have a static caravan, at home and an expensive Virgin Media TV subscription ... Why can't I access my Virgin Media TV services in my Static Caravan? I have ok Wi-Fi network coverage in my van (I can stream Netflix, Amazon Prime, ITVX, IPlayer etc fine) but other than casting from phone to my static caravan TV then officially I can't access my Virgin Media TV services.

I can see an arguement why VM don't want to release an app on Firestick as it may impact their STB sales, or perhaps they think that people will share subscriptions .. BUT ... VM already limit the amount of concurrent connections, and perhaps can limit the number of connections to a Firestick?

The points made here fail to remember that Virgin TV can be accessed via a PC (which in turn can be connected to any size TV via HDMI). So while it may be a little more cumbersome to use, you can watch Virgin TV in a caravan (or any other building in the UK).

The big issue is WHY Virgin WON'T develop an app for the UK market, when the code has already been developed for the Irish market. Any don't forget Sky has NOW TV that runs on all sorts of sticks. So if anyone is leaving Virgin and is asked why, don't forget to tell them that it's because they don't allow their apps to work on streaming sticks.

As stated before, the TV Go app is a broadcast additional service. Under VMs broadcast agreements these are intended only for use on mobile & tablet devices that run on internal power. Comparisons with NOW TV are not like for like as it is a standalone any ISP streaming service. A Sky satellite TV subscription does not allow you to use NOW TV, you have to use the Sky Go app, which again only works on mobiles & tablets. There are methods around to side load Sky Go onto a firestick, but its not a common practice.

Are you wondering, "Why can't I play Netflix on my projector?" It can be frustrating when your projector doesn't cooperate with your streaming plans. In this article, we'll delve into common reasons why you might encounter this issue and provide practical troubleshooting tips and fixes to get your Netflix streaming on your projector back on track. Let's unravel the mysteries behind this problem and find solutions to enhance your viewing experience.