Side Panel Icon not visible in New Gmail UI

[Paul Cornwell]

Wondering if there is something we are doing wrong...  

We are not seeing a sidepanel icon in the new Gmail UI.  Is visible in the old UI - can't see how we can toggle the panel????

and in the old UI

Thanks for your help,

[Aleem Mawani]

can you post a minimal code example that reproduces the problem?

ᐧ

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[st...@ioet.com]

I have the same problem, I have used this code:

sdk.Conversations.registerThreadViewHandler(threadView => {
    threadView.addSidebarContentPanel({
        id: 'sideBar',
        title: 'IOET Sidebar',
        iconUrl: 'https://lh3.googleusercontent.com/qIlVwiQOxgmaFeEsek_mshbEVS389Z0hqcHqiWAvXZKZOUa1Ickmi8KyP1l4y9-u1WrcFuznBXwGOTYQHA2fE8-qo6ZRgg08O3JyImElKrPKqV-hjmeEvDqX4vp2ceLc6HCkFHq4GnNe1djtMnRURTwNyuT8Owy2fzTCmNXLKzBruKtOdO03Z1Qvz_31IwkvgLJ8uoZjseVP0hGPxHlCjcRJrqkiTfu4w1ZTu59F84YvTYd27w9tF5xV90eYIkwBX4_oPP2U3rFNSUwJ8npdh4MUHV7x5_acbCQzkKSf_IgPGZUf7Ol84XQ6tP_ZNk9h7Ca-YJuaisE9FgrAxyL1X83BbHV7scagxgp8jLKoOIj38jP6ZJ0D8UsWZ2DFi-fDKFsBMSMdx1SE7KGHKmFyKFH3fJOc5fwUJczOUoea85oheZZAI0V6LUbisgjkYEGcLhrOx-NxibipHigoe7OJie2lKfQxoDjLU_e54vA7GqjKHgLX-Po7HDDr-1kf4lpEELiRVSnubLgfL9wAV-fGNfMzewxJTSGEpnwu_4gdnQ2kGAdbBimYapnT_rS6HjmD2uv-hfiGxZpUt-AnZafY4UzgscdoCKKQrJ61Cfo=s225-no',//chrome.runtime.getURL('monkey.png'),
        el: el1
    });
})

and this the error message in console:

Uncaught (in promise) Error: did not find companionSidebarContentContainerEl
    at e.value (platform-implementation.js:83)
    at e.value (platform-implementation.js:83)
    at eval (platform-implementation.js:108)
    at r (platform-implementation.js:71)
    at Generator.eval [as _invoke] (platform-implementation.js:71)
    at Generator.e.(/mail/u/1/anonymous function) [as next] (https://www.inboxsdk.com/build/platform-implementation.js:71:31081)
    at r (platform-implementation.js:25)
    at eval (platform-implementation.js:25)
    at new Promise (<anonymous>)
    at eval (platform-implementation.js:25)
    at e (platform-implementation.js:108)
    at InboxSDK.load.then.sdk (content.js:27)

Please, Help me with this issue.

[Paul Cornwell]

I can see there is an error occurring here:

        var el = document.createElement("div");

        el = buildHTMLShell();

        const cpv = threadView.addSidebarContentPanel({

            title: 'iLink',

            iconUrl: chrome.extension.getURL('images/iLinkIcon.png'),

            el: el

        });

        

        cpv.once('activate', () => {

            initialised = true;

            contentViewActive(found);

        });

The Error generated is

Error in response to storage.get: Error: did not find companionSidebarContentContainerEl

    at chrome-extension://bapkgmfcnliifaokfpfplgppddaeollb/content.js:389:32

    at Object.callback (chrome-extension://bapkgmfcnliifaokfpfplgppddaeollb/profile.js:195:18)

    at getConfig (chrome-extension://bapkgmfcnliifaokfpfplgppddaeollb/profile.js:166:30)

    at changedThreadView (chrome-extension://bapkgmfcnliifaokfpfplgppddaeollb/content.js:381:5)

    at chrome-extension://bapkgmfcnliifaokfpfplgppddaeollb/content.js:358:13

[Paul Cornwell]

Hi InboxSDK team,

Reading through other threads I see that seems to be a known issue.  Others have added retry logic etc.  What do you recommend for dealing with this issue?

[Aleem Mawani]

Sorry for the poor communication, we're looking into a proper fix now. 

To view this discussion on the web visit https://groups.google.com/d/msgid/inboxsdk/68b9c2c2-f46e-44c8-a1a8-7d84b199cac2%40googlegroups.com.

[Paul Cornwell]

Hi Inbox team,

Is there any update on this - we are getting a lot of grief from our users.  Would like to provide an update to them.

[Aleem Mawani]

We're still diagnosing the issue - we'll post another update at 5pm PST tonight. 

ᐧ

To view this discussion on the web visit https://groups.google.com/d/msgid/inboxsdk/fd57d91b-855b-4205-8025-a5aa2ff632ef%40googlegroups.com.

[Paul Cornwell]

Ok - Thanks.

It also seems there is something else/different going on.  When we change our code to wait until the companionSidebarContentContainerEl has been instantiated, our side panel builds and the error does not occur.  However there is no button on the sidebar to open the panel.  This is only in the new UI.  No error is generated.  Am at a loss as to how to work around this.

[Chris Cowan]

These issues should be solved now. Please let us know if you still have any issues with the sidebar.

[Paul Cornwell]

Hi Chris,

Indeed - the issue has gone!  Thanks for your efforts it is appreciated.

[Zakir Hussaini]

Hi Chris,

I have issue with gmail icons, i am unable to see all icons after login to gmail. FYR i attached screenshot.

It's really annoying to face this issue.

Looking forward to your support.

[Chris Cowan]

Can you inspect the element and see if there are any CSS rules (such as from the InboxSDK) blocking the images from appearing? I've never seen the InboxSDK affect all buttons like this. I wonder if maybe the images just failed to load for you.

[Zakir Hussaini]

Hi Chris,

Thanks for the reply. 

Please find attached screenshot of element.

[Zakir Hussaini]

Hi Chris,

Any update for me?

I am still facing that issue, kindly support me on this issue.

Attaching another screenshot where i highlighted missing icons or buttons.

[Jay Fichadia]

Hi Zakir 

I am also facing this issue in chrome. I installed firefox also but not solved yet.

Please help me. I am not able to click logout button also