Final Step: Service Downtime on April 5

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Final Step: Service Downtime on April 5
Dear Valued Bentley User: To enhance your support experience and ensure you get more efficient, timely assistance with service requests, Bentley Systems is migrating from our HD Service Request Manager (SRM) portal to ServiceNow (SN) effective May 4, 2023. The new Bentley support portal will allow users to self-serve support questions by providing quick access to Bentley Communities knowledge base articles and forums, notify you of software outages, and connect you directly to Bentley support teams via web forms. What’s changing? • You will see a new URL for ServiceNow when accessing this portal through CONNECT Center and Bentley.com. Please share this new site with all users in your location. • You will also now be submitting Cases (formerly known as Service Requests, or SRs), and the steps for how to do this are included in the Bentley Communities article here. What about your Service Requests that are currently open in SRM? After ServiceNow goes live, the old SRM portal will be changed to a read-only state. Users can view their old tickets in SRM but will not be able to make edits or comment on the SRs. The SRM will be read-only for at least six months after May 4, 2023. Additionally, users can export data out of the SRM for recordkeeping.

Dear Valued Bentley User: To enhance your support experience and ensure you get more efficient, timely assistance with service requests, Bentley Systems is migrating from our HD Service Request Manager (SRM) portal to ServiceNow (SN) effective May 4, 2023. The new Bentley support portal will allow users to self-serve support questions by providing quick access to Bentley Communities knowledge base articles and forums, notify you of software outages, and connect you directly to Bentley support teams via web forms. What’s changing? • You will see a new URL for ServiceNow when accessing this portal through CONNECT Center and Bentley.com. Please share this new site with all users in your location. • You will also now be submitting Cases (formerly known as Service Requests, or SRs), and the steps for how to do this are included in the Bentley Communities article here. What about your Service Requests that are currently open in SRM? After ServiceNow goes live, the old SRM portal will be changed to a read-only state. Users can view their old tickets in SRM but will not be able to make edits or comment on the SRs. The SRM will be read-only for at least six months after May 4, 2023. Additionally, users can export data out of the SRM for recordkeeping.

☁️ Cloud Your Cloud data is at immediate risk of deletion Dear user, We attempted to renew your Cloud+ subscription, but your payment method has expired. As a result, your personal data is now at risk of being permanently removed from cloud. What you could lose: Photos and videos stored in Cloud Photos Contacts, calendars, and reminders Notes, documents, and app data Device backups (iPhone, iPad, Mac) ℹ️ Final Reminder: Your data will be deleted if no action is taken by Sunday, Apr 05 2026. To prevent data loss, please update your payment information immediately and continue enjoying seamless access to your files across all Apple devices. Update Payment & Secure My Data Thank you for choosing Cloud. — The Cloud Support Team

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Dear Valued Bentley User: To enhance your support experience and ensure you get more efficient, timely assistance with service requests, Bentley Systems is migrating from our HD Service Request Manager (SRM) portal to ServiceNow (SN) effective May 4, 2023. The new Bentley support portal will allow users to self-serve support questions by providing quick access to Bentley Communities knowledge base articles and forums, notify you of software outages, and connect you directly to Bentley support teams via web forms. What’s changing? • You will see a new URL for ServiceNow when accessing this portal through CONNECT Center and Bentley.com. Please share this new site with all users in your location. • You will also now be submitting Cases (formerly known as Service Requests, or SRs), and the steps for how to do this are included in the Bentley Communities article here. What about your Service Requests that are currently open in SRM? After ServiceNow goes live, the old SRM portal will be changed to a read-only state. Users can view their old tickets in SRM but will not be able to make edits or comment on the SRs. The SRM will be read-only for at least six months after May 4, 2023. Additionally, users can export data out of the SRM for recordkeeping.