New Shopping Cart Features : Saved Cart and Car Reminder

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Phil -- wbtc.fr --

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Oct 11, 2011, 4:40:37 PM10/11/11
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Hi guys,

I would like to submit here 2 features which seems to me to be missing in actual in-commerce.

Saved Cart
if a visitor have a cart, wether a registered user or a visitor, we store order id in user's cookie (or maybe in user record in DB for logged in users), until cart is emptied (order completed or cart reset).

Cart Reminder
if a logged user have an incomplete order id, we send a commercial reminder email to user, using a cron agent.
We'd need a new setup value: text for email reminder.

i hope you'll like these new ideas :)

p

Dmitry A.

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Oct 16, 2011, 1:07:06 AM10/16/11
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Hi Phil,


Both sound interesting and useful ideas.

We definitely need to discuss all options for both.


DA

Phil -- wbtc.fr --

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Oct 16, 2011, 4:07:56 AM10/16/11
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Hi Dmitry

and I think both features are very easy to implement, first by storing a value in cookie, second by creating a new agent... Sadly I'm not that good to code it by myself :)

p

2011/10/16 Dmitry A. <dand...@gmail.com>

Alexander Obuhovich

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Oct 16, 2011, 8:33:25 AM10/16/11
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That's where we come in.

Alexander Obuhovich

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Oct 17, 2011, 6:29:55 AM10/17/11
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Here is the patch for "keeping shopping cart alive between website visits" for In-Portal 5.1.3 (since In-Portal 5.2.0 isn't yet released and people might want to apply this patch already).


Another idea that just popped out:
  • Display all Incomplete orders on user's My Account -> My Orders list (which are not empty)
  • Have "Continue Shopping" near each order to set that Order ID as active order id


Another idea about "My Account -> My Orders" list:
  • Have "Reorder" button near each Processed order
  • Clicking it will place all order content into current shopping cart and redirect to shopping cart template
This way users, who reorder same stuff on a regular basis could do that easier.
remember_shop_cart_between_visits_feature.patch

Phil -- wbtc.fr --

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Oct 17, 2011, 7:00:21 AM10/17/11
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great, I'll test it asap.

Your idea about about "reorder" is really cool, I like it.

about incomplete orders, this looks like a "save my cart" function, which would clear the cart but leave an incomplete order in DB, what do you think of this improvement?

2011/10/17 Alexander Obuhovich <aik....@gmail.com>

Alexander Obuhovich

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Oct 17, 2011, 7:09:22 AM10/17/11
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All abandoned shopping cart are auto-saved automatically I guess. We just need a way to restore them.

Phil -- wbtc.fr --

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Oct 17, 2011, 8:17:13 AM10/17/11
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yes, but abandonned isn't an action performed by user: it's abandoned because he leave the website, which is not a real "save" action.

Finding abandoned cart isn't so usefull, while finding saved cart you've choose to keep seems better to me :)

Dmitry, your opinion?

I'd propose at least that cart is never emptied without user action, this way he can find back his order whenever he comes back to the website.

2011/10/17 Alexander Obuhovich <aik....@gmail.com>

Dmitry A.

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Nov 1, 2011, 11:53:16 PM11/1/11
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New task created for:

1156: Keeping Shopping Cart between Visits



Hi Phil,

To be honest I don't have any solid opinion on this yet (didn't use this in real world much). Some big websites that I use (electronics mostly) do empty the cart at some point, but they send an email saying that I have forgot something in the my shopping carts. I think we need to research and then use try/error approach here at some point.

I'd like to keep this discussion open so we all can get our heads around it.


DA

Phil -- wbtc.fr --

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Nov 2, 2011, 10:02:13 AM11/2/11
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Dmitry,

about sending an email for abandoned carts, I already proposed this idea as part of CRM functions (Customer Relationship Management), more than 2 years ago (!).

I could be driven by an agent, as well as many other emails providing automatic marketig communication with end users.

p


2011/11/2 Dmitry A. <dand...@gmail.com>
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