Hi Khoncj. Thanks for trying our software. I'm sorry that you have encountered problems with the installation and I will try to help. Do you intend to install a full version (including web service support), in that case we have not tried that under Ubuntu, there we have only tested command line only installation (make install_cmdonly / sudo make install_cmdonly). I am not sure that a full installation is possible in Ubuntu as it does not normally include a web server (apache) I think what is the problem is that make can not find the web directory (usually /var/www/cgi-bin/) and thus tries to create the analytic directory in / (which of cause is forbidden) Try to run make install_cmdonly and see if that can install correctly, if you then later want to upgrade to a full wersion you can always run make install on top... I hope that you can get it to work Yours Søren koch