Technical Product Support Technician – Tallahassee, FL - Longterm
vardhan
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Education |
Degree / Date of Graduation |
University / School |
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A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, |
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Equivalent Experience |
Years of Experience |
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or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable |
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Certifications |
Certification / Certification # |
Certifier / Date of Certification |
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Possess one or more industry-standard IT certifications, such as Computing Technology Industry Association (CompTIA) A+, Network+, Security+, Microsoft Certified credentials, or Information Technology Infrastructure Library (ITIL); |
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Required Qualifications |
Years of Experience |
Year Skills Last Used |
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• A minimum of four (4) years of IT support, help desk, application support, or related technical experience; |
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• Experience supporting vendor-hosted or third-party business applications; |
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• Experience coordinating directly with software vendors and external support providers; |
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• Experience using ServiceNow or similar IT service management/ticketing systems; |
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• Strong troubleshooting, analytical, and problem-solving skills; |
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• Strong understanding of application support processes and end-user operational needs; |
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• Excellent written and verbal communication skills; |
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• Strong documentation and organizational skills with attention to detail; |
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• Ability to clearly document troubleshooting activities, business requirements, vendor communications, and issue resolutions; |
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• Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking concepts, VPN, and remote connectivity tools; and |
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• Ability to manage multiple priorities in a fast-paced support environment. |
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Preferred Qualifications |
Years of Experience |
Year Skills Last Used |
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• Experience in a Tier 2, Tier 3, or escalation support role; |
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• Experience supporting procurement, RFQ, or software evaluation efforts; |
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• Experience supporting business-critical or enterprise applications; |
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• Familiarity with application integrations, user workflows, and operational support requirements; |
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• Experience working in state government environments. |
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