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Detail Hotel Operations Management
Author : David K. Hayes
Pages : 624 pages
Publisher : Pearson
Language :
ISBN-10 : 013433762X
ISBN-13 : 9780134337623
Synopsis Hotel Operations Management
Normal 0 false false false EN-US X-NONE X-NONE KEY BENEFIT Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers