Our Community Guidelines form an integral part of the Terms.
Where the generic masculine form is used, it shall refer to people who identify as male, female and non-binary in equal measure.
2.2. Users can register for free by completing the registration form. The User can register via the Connect features of third-party providers (e.g. Facebook Connect). During this process, selected data from the respective user profiles are saved in the LOVOO database. During registration via the Connect features, the user agrees to the respective terms of the third-party provider and consents to certain data being saved in the LOVOO database.
2.5. Only one user account can be created for each user. Existing user accounts must be deleted before a new user account can be registered. Multiple registration and repeat registration is prohibited for users blocked by LOVOO.
2.6. Use is only permitted for natural persons who have reached the age of 18. If the age of majority at the domicile or permanent residence of the User occurs at a later point in time, this age applies accordingly.
With the LOVOO app and website, LOVOO operates a social network community on the Internet and offers the user access to a platform via which users can get to know each other in order to establish partnerships and friendships. The platform is available at (representative for all domains linked there) as well as via the mobile apps for iOS and Android devices. The platform contains profiles with photos and information pertaining to other users. Registered users can access these profiles and information and contact other users. LOVOO permits its registered users to use the offered product and service portfolio subject to the statutory provisions and the Terms of Use in order to upload, save, publish, disseminate and forward content and share it with other users.
3.3.3. The displayed information is based on publicly available sources like the official websites of the properties or Google Maps. This information may be outdated, inaccurate or incomplete. LOVOO is not responsible for the accuracy or completeness of this type of information.
3.3.4. If the User visits a Third-Party venue or otherwise interacts with such Third-Party, then in addition to these Terms of Use, terms and conditions, privacy policy and any other rules or policies of the Third-Party may apply between the Third Party and the User. Your interactions with third-party are at your own risk. LOVOO does not accept any liability for actions, omissions, errors, representations, guarantees, breaches or negligence of third-party providers or other third parties or for personal injuries, death, property damage or other damages or costs resulting from your interactions with third-party providers.
3.3.5. When the User accesses information about Third-Party properties, the User may encounter links to Third-Party sites and/or apps or interact with Third-Party content that LOVOO does not operate or control. In addition, such third-parties may charge a fee for use of certain content or services. Where LOVOO provides details of fees or charges for such third party content or services, such information is provided for convenience and information purposes only. LOVOO is in no way responsible or liable for any such Third-Party sites or apps.
3.3.6. If you decide to share or rate your experiences with offers from third-party providers using Nearby, you understand that LOVOO may use this content free of charge for its own commercial purposes or for those of third parties. In particular, you agree and understand that LOVOO may place advertising and promotions alongside, near, adjacent or otherwise in close proximity to your content provided by you and other users.
3.4.1. LOVOO is not required to deliver messages if there is a reasonable suspicion that they breach the Terms of Use or are similarly abusive. There is in particular no obligation to deliver messages that are unsolicited advertising messages or similarly suspicious within the meaning of our Community Guidelines. To that end, LOVOO offers the user a free spam filter for incoming private messages. LOVOO shall endeavor to filter spam messages, however, the user is not entitled to a certain success rate.
3.4.3. LOVOO will make every reasonable effort to ensure that the platform is available to the greatest extent possible, at least 98% per year. The User acknowledges that there are downtimes due to maintenance and software updates as well as periods in which the service cannot be reached via the internet due to technical or other issues that are outside of the influence of LOVOO (force majeure, fault of third parties, etc.).
3.4.4. If LOVOO learns of any failures or malfunctions of the platform, LOVOO will attempt to remedy these as quickly as possible within regular working hours in Germany (Monday to Friday 09:00 am to 06:00 pm) , excluding public holidays where LOVOO is headquartered). If an outage or significant malfunction cannot be corrected within 48 hours, LOVOO will notify Users by email, stating the estimated duration of the outage or malfunction.
3.4.5. To be able to use the LOVOO platform to the full extent, the User must use the latest technologies or facilitate the use of these on his/her device, the latest (browser) technologies or facilitate the use of these on his/her computer (e.g. activation of JavaScript, cookies, pop-ups ) and an up-to-date Android or iOS version. Should older or not generally customary versions or technologies be used, it may be the case that the User may only use the platform services to a limited extent.
4.6. Users ordinarily resident outside of the European Union may only purchase Fee-based Features in the country where they ordinarily reside. Users ordinarily resident in the European Union may only purchase Fee-based Features within the European Union.
5.1. 5.1. A subscription is a Fee-based Feature for which the User will be charged with a recurring fee, payable at the time of subscription and, if not cancelled, at the start of each billing period (hereinafter: Subscription). The price payable and the billing period will be visible on the subscription page before placing an order and in the confirmation email.
5.4. Both parties may cancel a subscription with a notice period of 24 hours before the expiry of the respective billing period. Please note that for some countries and regions, special cancellation policies may apply that grant you the right to terminate your Subscription before the end of the current billing period and/or allow you to claim a refund. You will find all relevant information on the support pages of Apple ( ) or Google ( ).
5.5. The user account remains unaffected by the cancellation of the subscription. The user can continue to use his/her user account following cancellation without the additional features included in the subscription.
5.6. 5.6. Cancellation should be carried out in the Apple App Store for a Subscription which has been purchased through this platform, since LOVOO is technically restricted in carrying out reversal charges/cancellation of these purchases.
5.7. Subscriptions concluded via other payment providers can be canceled via the respective provider and in text form (e.g. email) or in writing (e.g. by letter) to LOVOO. In case of cancellation, the user must provide the order or transaction number for which the subscription is active, otherwise an assignment to the user account is not possible. You will receive the order or transaction number after the purchase in a confirmation e-mail from your chosen payment provider. You can also find it in the account of your payment provider.
5.8. LOVOO can terminate a subscription extraordinarily on important grounds without observing a notice period. In particular, important grounds are the initiation of insolvency proceedings relating to the assets of the user or rejection of such due to non-existing assets, a serious infringement of the Terms of Use, repeated infringement of the Terms of Use and the use of the user account for illegal activity.
6.3. With the acquisition of virtual goods, the user receives virtual goods linked to the user account, e.g. credits or icebreakers, which he/she can user in the app or on the website to activate features or activate, such as effects or gifts.
8.1. LOVOO can terminate the user account ordinarily with a notice period of 2 weeks. The right of LOVOO to terminate the User Account for good cause, such as severe or repeated violations of the Terms of Use remains unaffected.
8.3. Should LOVOO terminate the User Account on the basis of reasons for which the User is not responsible, the User is entitled to reimbursement of the purchase price of the Fee-based Features linked to the User Account, insofar as the Fee-based Features have not been fully used or consumed by the User.
8.4. In addition, all data relating to a User Account will be automatically terminated after twenty-four months have elapsed since the User last logged in and all User data will be deleted in accordance with the Privacy Policy.
9.1.3. The user is required to only specify his/her own data (including his/her email address and phone number) and not that of another person. In particular, the User undertakes not to provide the bank details or the credit card information of third parties with the intent to defraud.
9.1.4. LOVOO may have the accuracy of the information stated by the user reviewed in order to verify the identity of the user and ensure the functionality of the platform. At the request of LOVOO, the user shall prove his/her identity or verify himself/herself. In the event of refection or non-verification, LOVOO is authorized to carry out extraordinary termination without notice.
9.2.3. The user is solely responsible for his/her User Content. The User is required to ensure that the User Content is compliant with the Community Guidelines. LOVOO is entitled, however not required, to delete or terminate User Content that infringes the Terms of Use and to temporarily block the User Account of the responsible User or terminate the contractual relationship with the User.
c80f0f1006