Madrid Airport Lost And Found
Jackie Bullinger
Adolfo Surez Madrid-Barajas Airport is an airport owned by the public company Aena SME, S.A. It is located in the northeast of Madrid, Barajas district, 12 kilometres from the centre of Madrid, the capital of Spain.
Contact for people with hearing and/or speech impairment:
Aena has an information and customer service line for passengers with hearing and/or speech impairment. This services allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link; without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.
It will open a new pop up; click on "Persons with impaired hearing", down right .
Aena, S.A. is a Spanish public company that manages 46 airports and 2 heliports in Spain; the airport in the capital of Spain is one of them. Originally known as Aena Aeropuertos S.A, it adopted by law the name of Aena SME, S.A following the provisions of Royal Decree Law 8 of 4 July 2014.
ENAIRE is the air navigation manager in Spain. Part of the former Aena Aeropuertos S.A., ENAIRE now executes exclusively responsibilities related to airport and air navigation activities, in addition to performing the national and international operational coordination of the Spanish air traffic control network.
Complaints and claims: For clarifications, suggestions and complaints regarding airport facilities and services (cleaning, air conditioning, information service, assistance service for people with reduced mobility, security services, etc.) you can access Aena's telematic services portal.
If you wish to make a complaint about a restaurant service (cafeterias, restaurants, etc.), bear in mind that they have their own Official Book of Catering, in which you can make your complaint, complaint or suggestion in the same place as the events.
If you lost an object in the Madrid airport facilities and want to ask if it has been found, write an email to mad.seg.obj...@aena.es, or go to the lost property offices at terminals T4 and T1, both open from 7am to 10pm.
The airport It has four terminals for commercial passenger aviation (T1, T2, T3 and T4); plus an Executive Terminal for executive and business aviation, an air cargo center with more than 200 companies installed and two main hangar zones, one in the Old Industrial Area, between terminals 3 and 4, and another in the Industrial Area La Muoza.
Adolfo Surez Madrid-Barajas is the first Spanish airport in terms of passenger traffic, air cargo and number of operations. It is the fifth European airport by number of passengers according to Eurostat traffic data, and is the 15th airport in the world according to the annual report of the Airports Council International (ACI).
The new plan under development has broad objectives that will provide the airport facilities with long-term improvements and expansions, including an expansion, with which it will be able to serve 80 million passengers annually, ensure high levels of connectivity with connections to Latin America and other world hubs, new designs to ensure modern and powerful infrastructure.
At the boarding areas of terminals T4 and T4S, passengers will enjoy distinguished shopping in high-quality brand name stores with attractive fashion garments and luxury accessories. This way, the airport will be upgraded economically, granting it a considerable status among the best European Airports.
In the boarding areas of terminals 4 and T4S, exclusive premises and spaces have been created to accommodate highly renowned firms, both in fashion and luxury accessories, thus giving the airport a commercial status that places it in the same line as other European airports.
AeropuertoMadrid-Barajas.com is a portal that offers visitors information on the Adolfo Surez Madrid-Barajas Airport, but has no direct or indirect relationship with AENA and is not the airport official website.
For further information on flight schedules, connections, immigration and customs services, please contact clien...@aena.es. If you wish to advertise on billboards, inside or outside the airport, please consult the tariff guide at Aena.
The website AeropuertoMadrid-Barajas.com is managed by Aeropuertosenred, a private company that offers information about Spanish airports and the latest news in the sector since 1996. To contact Aeropuertomadrid-barajas.com, please write to w...@aeropuertosenred.com.
The Adolfo Surez Madrid-Barajas airport has a wide range of services for passengers and accompanying persons distributed throughout the terminals. Smoking area, lost and found offices, Tax refund (VAT refund), Tax free, restaurants and shops, medical services, banking services and ATMs, police, etc.
While the airport has several last-minute currency exchange offices, you can now also receive your foreign currency at home, ensuring that the currency you require is available at the most favourable exchange rate. Book now
Adolfo Suarez Madrid-Barajas airport offers a kids' play area for children from 0 to 6 years old, and should be accompanied by a responsible adult. Also offers a breast-feeding lounge with modern and comfortable fittings. Here you will be able to change nappies, heat food, or put them down for a nap in a cot.
In Spain, the VAT refund process for travelers is digital, and is processed through the Tax Agency's DIVA system. This system is the only valid system for VAT refunds for purchases made in Spain by foreign travelers.
When you make your purchases in Spain, ask the seller for the Tax Free electronic form (called "documento electrnico de reembolso" or "DER"). Without this form you will not be entitled to a VAT refund. See the explanatory document in Spanish. See the explanatory document in Spanish.
When you go to the airport to leave the country, and always before checking in your baggage, you must electronically validate the electronic VAT refund documents for your purchases. For this purpose, the DIVA screens located in the check-in areas of the airport will assist you in this process.
This is a digital process and you will NOT receive any document with the result of the validation. However, you will be able to know at any time the status of the processing by consulting the CSV number (secure verification code) from the Tax Agency Headquarters official website.
Some people have reported bag thefts (by tugging or carelessness) when managing the Tax Free reimbursement at the airport machines. Thieves take advantage of the fact that passengers are concentrating on the handling and steal the bags, fleeing. Do not be careless and keep an eye on your belongings at all times.
Outside of these opening times, arms deliveries may be carried out or boarding authorisations issued at the Customer Service Office located on the second floor of terminal T4.
Complaints and citizen support service: ( 34) 917 46 65 49.
Use of this room should be requested by the airline, handling agent or insurance company, at least 24 hours before the passenger's arrival. However, the service will also be provided when requested with shorter notice, provided the room is not occupied.
f you are looking for a place to smoke at the airport there is an outdoor smoking area in the outdoor area of terminal T4. This area, about 500 m2, has 10 tables, stools and vending machines for snacks and hot and cold drinks. The terrace is located in entrance to the gates J40-J9 (boarding area in the departures area, ground floor) or if you landed in Madrid, on the way to baggage claim.
For those who have checked in a stroller for their child, there are several points where you can pick up and use a stroller, free of charge, while waiting or in transit in the boarding areas. At the end of your stay at the airport, it can be left in the boarding area.
If you have left luggage or property at Madrid-Barajas Airport, chances are it could appear at the Lost and Found Department. It is possible to have items and left luggage shipped from lost and found at Madrid Airport to avoid you the hassle of travelling back to claim them. Regardless of the destination, we can help you recover your lost baggage from Barajas and ship lost items from the lost and found department at Madrid Airport to any address in Spain or abroad
To ensure hassle-free collection, providing a complete pick-up address is crucial. Follow the example below so couriers can successfully collect your parcel and forgotten suitcases and items from Madrid Airport on your behalf:
At these help desks, you may obtain information and customer care in person from
Monday to Friday, from 07.00 a.m. to 10.00 p.m. and weekends and bank holidays,
from 10.00 a.m. to 10.00 p.m.
Metro de Madrid Lost Property Office is located at the centre of Plaza de Castilla.
Lost property on Metro de Madrid will be kept at this office for three to four weeks.
To consult our lost and found database, please speak with a Metro de Madrid employee
at a station, call the Interactive Customer Service Centre on 900 444 404
or complete one of the lost and found forms for this purpose.
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Our recent trip to Spain began with an exciting flight path from Thessaloniki to Athens, then Madrid, and finally to Vigo. The highlight of our trip was attending a special congress in Vigo, where we won the best paper award. This achievement was a joyous occasion that left us inspired and gratified. By the way, my wife and I loved Vigo and the people of Vigo!
During our connection through Madrid, our encounters with the locals were delightful. One particularly warm experience involved a taxi driver who made a video call during a stop at a red light and introduced us (all together) to his entire family (it was very funny at all). This human touch, along with other special moments, added to the charm of our stay.
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