ulrifitz rainebow daffodil
Janean Mcconnaughhay
Hi - I am having serious issues downloading and streaming content on my Deco x60. In particular, streaming or downloading content on Netflix is a problem (on my ipad, iphone, and tvs). I frequently get an error. I have also tried changing my IPv4 DNS, turned off (and on) beamforming and fast roarming.
In addition to the netflix issues, other streaming services sometimes do not work. Finally, when I try to download large files for work, it only downloads 3-5MB of the total and then stops and says download failed.
On all of the devices, other services, such as google, youtube, etc. work and have no issues. And when I test the internet speed, it says I have no problems, with over 100 Mbps down and 40 mbps up. Thank you for your help.
I was testing it again, and it seems like it isnt as much of an issue when I am connected to the main deco, only to the mesh ones. Not sure if it matters, but I am using ethernet cables to backlink with the main deco. The problem is that I am mainly connected the mesh / endpoint decos, not the main one. Also, it appears that if I connect to the main deco (over wifi), download something on netflix, and then go to a different area and use the mesh, streaming sometimes works for a short period of time, then fails again.
I have two 50" TCL Ruku Tvs. One purchased in 2021 and one in 2022. Netflix doesn't work on either one. Its shuts down or freezes. No issues on my Samsung with a Ruku plug-in. No issues with any other app on all 3 Tv's. I've deleted the app, reinstalled, reset ect.......... My guess is its a TCL issue. Just documenting this. TCL TVs are cheap, but I would avoid.
We appreciate you letting us know about the issue you are experiencing when streaming Netflix. Have you tried contacting TCL or Netflix? If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. There might be an issue within that specific channel that needs to be addressed with an update from them. You can check here for the TV support contact list and channel contact list.
Please let us know if there is anything else we can do to help you.
All the best,
Eunice
I just tested this stupid tracker ID thing and the app just kicks me to the Home Screen at this point and no tracker ID shows up. I know for a fact you have a lot of customers complaining about this and if your problems is not being able to get the tracker ID that will continue to be a problem. Might I suggest that Roku simply get one of these and test it on their own not leaving half the work to the community? I crashed it again while talking and still no tracker ID.
We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience.Do not hesitate to let us know if you have any additional feedback.
I just read this thread. I also have been having the same problems with Netflix. This is a new TCL Roku TV and ONLY Netflix is giving me issues. All the other streaming apps work fine. I have also followed all the steps that are all over you tube and here as well from unplugging, to reinstalling we etc etc and nothing.
We too have had issues with our TCL and Netflix. It'll load, but will become choppy and the pause then crash. It is happening more often and the "soft" reset isn't doing the job anymore. I've turned the TV completely off in order to reset it and that isn't helping anymore either... So we are out of suggestions for this issue as well. It is very frustrating for sure. Only happens on Netflix all other channels are not affected.
We appreciate you for sharing this information with us, and we'd like to assist further. May we know what specific Roku device you are having issues with? Also, how long have you been experiencing this issue occur?
The first movie I tried to play after updating to 1.08.17 in Netflix was Open Season 3. The movie has some crazy ghosting/pixelation going on. You only have to play the first minute or two and please let me know if you get the same. Other movies I have tried so far play fine. If anyone could report back and let me know how it plays for you on the SMP I would be most appreciative.
EDIT: Just tested this movie in Netflix on a Boxee Box and it plays fine.
EDIT2: My box is wired and I have a 15 megabit connection to the internet
EDIT3: Other movies effected are The Secret of Kells and Open Season 2
Well I found a fix BUT not the kind of fix I wanted. I logged into netflix.com and went to my account /manage video quality and changed it from BEST QUALITY to BETTER QUALITY and the issue is gone. Any thoughts???
After 2 calls to netflix my issue still persists. They are looking into the issue and told me I should receive and email in 24-48 hours. Here is a bandwidth chart from the same movie streamed from Netflix on a Boxee Box using the same ethernet cable. As you can see there is quite a difference in the average transmission rate.
It appears that the Boxee Box is limited to a 720p stream from Netflix while the Live SMP can pull a full 1080p stream. This is why Boxee can stream these movies no problem while Live SMP has issues. There is an issue somewhere with the 1080p encodes or the way the Live SMP handles the stream.
Hello. I installed the extender. All works fine besides Netflix streaming. I can get I to Netflix but streaming does not work. It times out. I tried to only enable the 5 Band or also with or without the same name. The problem persist. What can I do? The streaming works on the base station WIFI. Thank you in advance. P.S. I am on the newest firmware.
Speed via extender looks fine compared to router. So you shouldn't face issues while streaming Netflix. May I know from what device are you trying to stream Netflix? What is you try from a different device just to find out where issue could be?
I am having issues getting Netflix streaming to work. I've read through probably every discussion on the forum, but they appear old and none have worked. Luckily Netflix is not a big percentage of what we watch, but I'm pretty sure it was working until recently. HBO Go and other streaming services work fine. I cannot get it to work either on a Roku or directly on an LG SmartTV.
I've tried adding the LG and/or Roku, I have both setup with a static IP, to the Transport Mode Skiplist Source and Destination, with the Allow checkbox both checked and unchecked...nothing works. Both ways actually block all Internet connectivity to the LG.
With each setting connectivity is completely blocked or partial, but nothing has allowed streaming to succeed. When I remove any specific configs for the LG, Netflix actually works the best, but will not stream, stopping at 25% for every attempt.
If you use transparent web filtering then adding the device used to stream netflix to the transparent source skiplist should work. You are using transparent web filtering or are you using standard mode?
Yes, I am in Transparent Mode. What I find is that when I put the LG into Source or Destination or both, with or without the Allow https/s button checked, it doesn't work. And wen I put the LG in Source it blocks all Internet traffic to the LG with or without Allow checked.
Hi everybody. Just wondering if anyone has figured out a solution to the Netflix vs Apple tv streaming/buffering issue. This is stupid, since Apple is usually on the cutting edge of things. I recently upgraded my internet to a faster provider, and this seems to have only increased the problem. I can stream Netflix just fine on my MacBook, iPhone, and an old Blueray player, but on my Apple TV, can watch a max of 15-17 min., before it freezes. I have an older (gen 1?) Apple TV, thought that was maybe the problem, got a 2 or 3 (how can you tell the dif?), anyway, no go, same problem. I know about turning off the 'send data to Apple', since that causes a lot of freezes, did that, also downgraded my playback settings on the Netflix account page to 'low', but at this point, the only way to watch an entire program all the way thru is to watch on this 5yo Blueray player, which has a very archaic menu, not good for choosing shows. This is so silly. I searched the net and came across this thread telling you how to access the streaming menu to slow it down on "most streaming devices", to do something like up, up, down, down, left, left, right, right, thing with the remote, and a hidden menu was supposed to pop up permitting you to slow the streaming settings, but no go, this must have been for a ps3 or something idk. Btw, no problems with any of the other channels on the Apple TV, HuLu, Smithsonian, Ted Talks etc., all work just fine, actually better with the new faster provider, but now Netflix (which actually worked not too badly with the other old slower internet provider, minimal tolerable freezes), gets caught in this buffering/streaming logjam no matter what I do. And yes, I also tried running an ethernet cable directly to the router, which I never had to do before, but this actually slowed down my service, WiFi is better, also went onto the router config page, tried alternate channels #1, 6, 9, 11, ended up coming back to default channel #6, which gave me both the fastest download and upload speeds according to SpeedTest.com. So I have been sitting here with my MacBook logged into the Linksys config page, will change to a different channel, run SpeedTest Ap on my iPhone, try another channel, run SpeedTest again, etc., etc., and this is how I arrived at where I am now, have been fighting this whole thing for a couple weeks now. Does anybody have any additional ideas or insight? If an old Blueray player can have streaming that works, then I can't believe an Apple TV cannot permit me to config its settings to the same, so I can get this whole thing ironed out. Thx, any feedback is much appreciated.
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