Hide controls when ad plays on mobile

[Jack Arce Torres]

I have a custom player and the ads work perfectly on Tablets and Desktops, but on mobiles it has an error, when the ad is played the controls are on top of the ad, it does not allow "skip the ad", and when the ad ends the controls do not respond on click (basically the controls are placed below the ad).
I tried to fix it with a "Z-INDEX" and it works, but the controls are still on top of the ad.

[IMA SDK]

Hello Jack,

 

Michael here from IMA SDK support team. Thank you for reaching out to us.

 

It appears that you are making custom controls overlay on your app, would you be able to confirm if you are implementing Open Measurement in the SDK? If so, we would recommend for you to follow this guide for Registering video controls overlay obstructions. On the other hand, if that is not the case, kindly confirm if you are able to replicate the same behavior using our sample apps? Moreover, provide the below details for us to investigate further on your issue:

• Sample project implementation where the issue is reproducible (it would be best if it is derived from our sample apps with minimum modification)
• Vast Ad Tag URL that can replicate the issue
• Screen recording of the behavior for better illustration of the issue
• publisher id (if possible)

 

Kindly share it privately with the below process:

 

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Regards,

Michael Angelo IMA SDK Team

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