Skippable ads disabled in webapps on iPhone with playsinline

[MCarmen Bacete]

1. Which SDK are you using (Android, iOS, HTML5, Flash)? HTML5
2. What ad tag are you using in your request? 

https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=%2F124319096%2Fexternal%2Fsingle_ad_samples&ciu_szs=300x250&gdfp_req=1&env=vp&output=xml_vast4&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ct%3Dskippablelinear&correlator=1315539822207830&sdkv=h.3.326.0&osd=2&frm=0&vis=1&sdr=1&hl=es&afvsz=450x50%2C468x60%2C480x70&is_amp=0&u_so=l&adsid=ChAI8Pr46gUQtM6c38PK7cJmEioAvPGibkpUMBfq2ZymSLmOfhaSU7wb9MhrUpqtTpQnJINT4uGKbco0gkY&jar=2019-8-22-14&sdki=44d&adk=1078690844&media_url=https%3A%2F%2Fs0.2mdn.net%2F4253510%2Fgoogle_ddm_animation_480P.mp4&url=https%3A%2F%2Finnovacion.prisadigital.com%2Fpsdmedia%2FIMA%2Fsimple%2Findex.html&dt=1566484408452&cookie=ID%3De424af2ad2a935da%3AT%3D1553854494%3AS%3DALNI_ManRIH2uMlsFGZ7SO9qphn3CsQvpg&scor=1217395262825939&ged=ve4_td0_tt0_pd0_la0_er67.8.427.648_vi0.0.2121.980_vp100_eb24171

1. Are you able to reproduce this issue using your ad tag in the sample app (Android, iOS) or the Video Suite Inspector (HTML5, Flash)?
1. If not, please provide an app or website with which we can reproduce this issue.

https://innovacion.prisadigital.com/psdmedia/IMA/simple/index.html

1. What steps must we take to reproduce your issue?

You have to emulete the above example as iphone and click the play button. Once the video is finished, the video stops and throws an error. On the other hand, if you click the skip button, instead of playing the video plays the ad, which is wrong as too

The example is implemented with playsinline, so we think we shouldn't have problems with skip campaigns.

We appreciate any answer to be able to solve the problem.

[IMA SDK]

Hi Carmen,

I was able to reproduce the behavior with the error message saying that  "The provided ad type: skippablevideo is not supported". I will share the behavior with the rest of the team, they are going to review the behavior and I will get back to you once we have our findings.

Regards,
Arnaud Casame
IMA SDK Team

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[MCarmen Bacete]

Hi again,

We have been able to solve the problem, but we are not sure if it is totally correct or can affect it negatively in the correct use of IMA.

Here's a new example with the change: https://innovacion.prisadigital.com/psdmedia/IMA/simple_2/index.html

We have noticed that the function "adsLoader.contentComplete()" is throwing the error on iphone, so we have removed it for those cases. 

On the other hand, if we didn't remove the src, "videoContent.removeAttribute('src')" wouldn't work either.

Could you please have a look to our changes and give us some feedback?

Thanks.

[IMA SDK]

Hi Carmen,

Allow to share the fix you provided with the rest of the team and I'll let you know once I have more information.

Regards,
Arnaud Casame
IMA SDK Team

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