[Roku] Playback issues with sample videos

[Hugo Caires]

Hi!

We're trying to integrate the Roku IMA DAI SDK into our custom Roku player but we're having some issues with the VOD samples listed here. 

So we went ahead and setup Roku IMA DAI samples from here and gave the advanced_example a try. The only changes we did were: 

- added roSystemLog observers to capture http.error events

- added the tos-dash and tears-of-steel-omid video samples

Here are the results:

- We're able to play tears-of-steel, the pre-roll plays fine, it triggers all the expected tracking events, starts playing the video content, but soon after that we start getting 404 HTTP errors. Then a mid-roll pops up but this time it gets stuck in a loop (the tracking events are only triggered during one of the loops) while 404 errors keep filling in the logs. You can find the console logs in the attachments (roku_imadai_tears-of-steel.log).

- We're able to play tears-of-steel-omid, just like tears-of-steel, it plays the pre-roll fine, triggers the expected tracking events, starts playing the video content but soon after it triggers a "Error in stream playback." followed by a "Stream playback stopped." and video playback stops. No mid-rolls pop up in the stream. You can find the console logs in the attachments (roku_imadai_tears-of-steel-omid.log).

- We are unable to play the DASH stream (tos-dash). The IMA DAI SDK gives us a "Error: The stream could not be loaded." error. You can find the console logs in the attachments (roku_imadai_tos-dash.log).

This seems to be caused by an issue with the streams themselves because we could also notice some playback issues in the DAI SDK for HTML5 Video Suite Inspector.

Since we have no alternative video samples to play with, we depend on these ones from Google to properly integrate the IMA DAI SDK in our product.

Thanks in advance,

Hugo

[IMA SDK]

Hi Hugo Caires,

Thank you for contacting the IMA SDK Support team.

I will check with our team regarding your query and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGg7a:ref" (ADR-00272763)

Thanks,
 

IMA SDK Team

 

[Hugo Caires]

Hi!

Thanks for the reply. Just a quick update on the DASH stream (tos-dash). We managed to figure out what the issue was: to be able to play a DASH stream, we had to specify the stream format prior to the SDK stream request, like so:

With this change we were able to retrieve the stream data and play the video. 

The DASH stream is actually working perfectly. The issues we reported on the HLS streams are not present in the DASH stream.

Thanks,

Hugo

[IMA SDK]

Hi Hugo,

Thanks for confirming that you are able to load the dash streams perfectly.

The HLS stream issue is still under investigation and will intimate you once we have an update on this. Meanwhile, your patience is highly appreciated.