Crash started on January 31, 2020

[Joshua Verdehem]

Hello!

A new error appeared our error tracker yesterday. The error is the following:

"AbortError: The play() request was interrupted by a call to pause(). https://goo.gl/LdLk22"

Yes, I have already visited the shortlink and implemented the fix it mentions. The error keeps happening. I've been debugging this all day and have almost zero information. We hadn't deployed any changes since last week and it doesn't appear to be caused by any of our code. Interestingly, this error only appears for certain users and not for everyone. 

Another error that just appeared yesterday is this:
"AbortError: The play() request was interrupted by a call to pause()"

Here is our Sentry error report for the first error, hopefully this helps: https://sentry.io/share/issue/2819f107d35e41edb88f4cfd397a2850/

Any help here would be much appreciated!

[IMA SDK]

Hi Joshua,

Thank you for reaching out to us.

With regard to your concern, I'm afraid that we can only provide technical assistance related to IMA SDK on this forum. That said, we would suggest checking out developer help forums (such as StackOverflow) for further guidance on this.

Regards,

Teejay Wennie Pimentel IMA SDK Team

ref:_00D1U1174p._5004Q2BcsG7:ref

[Joshua Verdehem]

Hello,

I believe this error is caused by Google's IMA SDK, since the error appeared during a time when we had not deployed any changes to the video player, but Google's IMA SDK code DID change. Also, this error is a global error, meaning it is not thrown from inside any of our code. The only global Javascript we load in is the IMA SDK. 

Thanks,

Josh

[IMA SDK]

Hi Josh,

Thank you for your message. I’m with Teejay’s team so let me assist you here. Could you kindly confirm which of the following IMA SDK platforms you are using?

• HTML5
• Android
• iOS

Also, for us to test further, would it be possible for you to provide us a sample project file where this issue is occurring? This will help us to determine the root cause of the issue. You can send a drive link to your sample project file to our testing alias:  imate...@gmail.com


Regards,

Sherwin Diesta IMA SDK Team

ref:_00D1U1174p._5004Q2BcsG7:ref