ios mobile bug on ima3.js

[Damián Pirlo]

hi everyone at least 12 hour ago we are seeing this error on ima3js:

this happend after this lines:

adsLoader.addEventListener(google.ima.AdsManagerLoadedEvent.Type.ADS_MANAGER_LOADED, onAdsManagerLoaded, false);
adsLoader.addEventListener(google.ima.AdErrorEvent.Type.AD_ERROR, onAdError, false);

but does not trigger onAdError or onAdsManagerLoaded, so the loader get stuck at this point

best regards,
damian.

[IMA SDK]

Hi Damian,

Thanks for contacting IMA SDK Support Team.

It looks like you are not passing the reference(this) in both listeners like below.

  this.adsLoader_.addEventListener(
      google.ima.AdsManagerLoadedEvent.Type.ADS_MANAGER_LOADED,
      this.onAdsManagerLoaded_, false,this);
  this.adsLoader_.addEventListener(
      google.ima.AdErrorEvent.Type.AD_ERROR, this.onAdError_, false,this);

Kindly check our Sample Code for integration help.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEL8Y:ref" (ADR-00260211)

Thanks,
 

IMA SDK Team

[Nicolas Vergara]

We are experiencing the same issue on Web Desktop (ima3.js).
The issue started today, and we haven't made any changes in our code since 1 week ago, so it looks like it's a IMA SDK issue.

The issue is only present on Live Streams, not in VOD videos.

[IMA SDK]

Hi Damian,

Thank you for bringing this issue to our attention.

We've identified this issue in our SDK. I raised this issue to the wider team and notified them. One of my team members will contact you once we have an update. Meanwhile, your patience is highly appreciated. 

[Andy Larochelle]

Same thing on our side with IMA SDK HTML5. Issue started today as well, only present on livestreams.

[Andy Larochelle]

Note that this is also reproducible on MacOS Safari.
Having the same "Uncaught (in promise) Error: int32".

[Victor Wu]

Same issue found. After tracing with the ima3_debug.js, looks like it getting the video content element and try to get the duration from it, but fails when duration is Infinty (which is normal for live stream content).

I tried with to use `pointer-events: none` to hide the video element to avoid error.

[Victor Wu]

Looks like we don't get this error anymore. Is there a fix release already?

[IMA SDK]

Hi

The issue you reported has been addressed. We've rolled back to v3.653.0. Please don't hesitate to contact us if you have any further concerns.

Thanks