AdError 400: There was an error playing the video ad. Caused by: Error [object MediaError]

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Taylor Johnson

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Sep 20, 2016, 4:54:25 PM9/20/16
to Interactive Media Ads SDK
WIth the exception of a few ads, most of the ads being served by our video player throws the following error:

Ad error: AdError 400: There was an error playing the video ad. Caused by: Error [object MediaError]

Vast tag below and screenshots attached.


<VAST xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="vast.xsd" version="2.0">
 <Ad id="50583602">
  <InLine>
   <AdSystem>GDFP</AdSystem>
   <AdTitle>One Second of Black</AdTitle>
   <Description><![CDATA[One Second of Black ad]]></Description>
   <Creatives>
    <Creative id="25350028802" sequence="1">
     <Linear>
      <Duration>00:00:01</Duration>
      <TrackingEvents>
      </TrackingEvents>
      <VideoClicks>
      </VideoClicks>
      <MediaFiles>
       <MediaFile id="GDFP" delivery="progressive" width="3" height="3" type="video/mp4" bitrate="300" scalable="true" maintainAspectRatio="true"><![CDATA[http://media.fearnet.com/ads/SecondOfBlack.mp4]]></MediaFile>
      </MediaFiles>
     </Linear>
    </Creative>
   </Creatives>
   <Extensions>
    <Extension type="activeview"><CustomTracking>
</CustomTracking>
</Extension>
<Extension type="geo"><Country>US</Country><Bandwidth>4</Bandwidth><BandwidthKbps>9560</BandwidthKbps></Extension></Extensions>
  </InLine>
 </Ad>
</VAST>



Screen Shot 2016-09-20 at 4.22.25 PM.png
Screen Shot 2016-09-19 at 10.52.00 AM.png

Taylor Johnson

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Sep 26, 2016, 11:25:01 AM9/26/16
to Interactive Media Ads SDK
Has anyone seen these errors before and know what's causing this issue? The error in the VAST inspector is very non-descript, but the 400 leads me to believe it is CORS related.

Vu Chau (IMA SDK Team)

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Sep 26, 2016, 11:48:05 AM9/26/16
to Interactive Media Ads SDK
Hi Taylor,

That mediafile URL (http://media.fearnet.com/ads/SecondOfBlack.mp4) is redirecting to another page (http://www.chillertv.com/).  That might be a reason why it's erroring out.  Would you be able to test with another ad tag?  Also, from which browser are you getting the 400 error?

Vu Chau
IMA SDK Team
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