Hi Yevhen,
Thank you for reaching out to us.
Upon checking your sample app provided, I wasn't able to replicate the whole app crashing upon following the steps to replicate you've provided. With that, can you provide us a screen recording of your replication and device name and versions affected on this?
Regards,
|
||||||
|
||||||
Hello Yevhen,
Thank you for getting back to us. Currently our team are looking into some changes we can improve from the SDK side. We will let you know once we have more information we can share.
Regards,
|
||||||
Hello Yevhen,
Thank you for patiently waiting. For now, we don't have much information to share but I can assure you that our team is actively working on the changes we can improve on the SDK side to help with your issue. We will be sure to get back to you with more information. We really appreciate your kind understanding on this.
Regards,
|
||||||
Hi Yevhen,
Your concern is still under investigation. Rest assured we'll keep you posted on any updates regarding this.
Regards,
![]() |
IMA SDK Team |
Hi Yevhen,
Our team is continuously working on this. We really appreciate your patience while this concern is being investigated. Please allow me to follow up on our team on your behalf to expedite the investigation. We will get back to you once the information is available.
![]() |
IMA SDK Team |
Hi,
Thank you for getting back to us.
Your concern is currently under investigation and we have no updates to provide at this time. However, please rest assured that our team is actively working on it. We appreciate your understanding and patience.
![]() |
IMA SDK Team |
Hi,
Thank you for getting back to us.
We are currently under investigation and we have no updates to provide at this time. However, please rest assured that our team is actively working on it. We appreciate your understanding and patience.
![]() |
IMA SDK Team |
Hi,
Thank you for getting back to us.
I will check with our team regarding your issue and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.
![]() |
|
![]() |
|
Hi Jackson,
Thank you for your response. I believe this is the same original WebView issue: "IMA SDK is causing the whole app to crash if a WebView render process crashes."
We see that once the IMA SDK is used to play an ad, killing the webview results in the entire app being killed, with the message "wasn't handled by all associated webviews, killing application."
Reproducing the Issue:
Additional Observations:
We can reproduce the same issue in our app, and it significantly impacts stability on devices under memory pressure when the LMK frequently terminates the WebView renderer.
11-19 15:16:41.146 3671 7334 I ActivityManager: Process com.google.android.webview:sandboxed_process0:org.chromium.content.app.SandboxedProcessService0:0 (pid 27817) has died: fore BTOP
11-19 15:16:41.147 3671 3702 I libprocessgroup: Successfully killed process cgroup uid 99038 pid 27817 in 0ms
11-19 15:16:41.147 27731 27815 W cr_ChildProcessConn: onServiceDisconnected (crash or killed by oom): pid=27817 bindings:W S
11-19 15:16:41.147 3671 7334 W ActivityManager: Scheduling restart of crashed service androidx.media3.demo.main/org.chromium.content.app.SandboxedProcessService0:0 in 1000ms
11-19 15:16:41.153 3897 3897 I Zygote : Process 27817 exited due to signal 9 (Killed)
11-19 15:16:41.175 27731 27731 E chromium: [ERROR:aw_browser_terminator.cc(165)] Renderer process (27817) crash detected (code -1).
11-19 15:16:41.179 27731 27731 E chromium: [ERROR:aw_browser_terminator.cc(113)] Render process (27817) kill (OOM or update) wasn't handed by all associated webviews, killing application.
11-19 15:16:41.307 3384 3384 I Zygote : Process 27731 exited due to signal 9 (Killed)
11-19 15:16:41.311 3671 3882 I ActivityManager: Process androidx.media3.demo.main (pid 27731) has died: fore TOP
We’re looking for a way for playback to fail gracefully while allowing our app to continue running—ideally by the IMA SDK handling onRenderProcessGone() internally.
We appreciate any further assistance you can provide on this.
Best regards,
Mike Bolaris
![]() |
|
[2025-04-04 14:34:46Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02h0mxk:ref" (ADR-00159983)
![]() |
|
[2025-04-04 14:36:59Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02tJS6b:ref" (ADR-00243611)