Delay in Event Reporting When iOS App Moves to Background During Ad Playback

[Dmytro Pokoptsev]

Hi

We are encountering an issue with the Google Interactive Media Ads SDK for iOS in our app. With the latest version of the SDK (3.22.1), when the app is moved to the background during ad playback, the 1st ad continues to play as expected, and related events (such as first quartile, second quartile, etc.) are reported correctly. However, issues arise with the subsequent ad. While the 2nd ad starts and plays correctly, there is a significant delay in event reporting.

Additionally, we get an error "AdError 402: VAST media file loading reached a timeout of 20 seconds"

Please note these issues do not occur in SDK version 3.8.2

[IMA SDK]

Hi,

Thank you for contacting the IMA SDK support team.

Please note that we ran a Google Advanced sample application with the version you have mentioned and we did not find any issues. Could you please confirm whether you are facing the same issue in Google Advanced sample application ?

If you are using any breakpoints kindly remove the breakpoints and run the application and also share the video recording with us so that we can conduct an investigation.

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJGOs:ref" (ADR-00239221)

Thanks,
 

IMA SDK Team

 

[IMA SDK]

Hi,

Thanks for sharing video recording.
I am checking your issue and get back to you shortly.

[Dmytro Pokoptsev]

Hi

I was able to reproduce it with slightly tweaked Advanced example. Please find the app , the video and the logs in the attachments.

My changes:

1) Resuming playback on entering background
2) In our app we control the number of ads per block so we form a VAST document and feed it to your SDK. So in the AudioAds folder I added necessary files for VAST creation and parsing together with AEXML library in the pods
3) Rewrote func requestAdsWithTag(_ adTagUrl: String!) so that it implements the above mentioned case

In the video you can see that the second ad ends at 12:20:46 but the first quartile event is reported with delay at 12:21:17

Steps to reproduce with the tweaked Advanced Example:

1) Run the app and select any video
2) Wait for the ads to start and move the app to background
3) Observe when the 2nd ad finishes playback, the app becomes silent.
4) When returning back to the app observe the VAST timeout error

Please note, in foreground it works fine

[IMA SDK]

Hi,

Thank you for providing the steps to reproduce and bringing this issue to our attention.

Yes, the issue is reproducible in Version 3.22.1, the issue occurs only in the background state but not in the foreground. With that said, I will share this issue with a wider team and one of my team members will reach out to you once we have an update. In the meantime, I kindly request your patience. 

[N. Gomez]

Hi,

I'm facing the same issue in an audio app.

Also tried AdvancedExample and happens this behavior without modified anything (tested in device with iOS 14.2).

Steps to reproduce:

- Run AdvancedExample

- Play "VAMP Pods" example

- Move app to background

- Wait for midroll and see log in xcode

[N. Gomez]

Note: "adsManager(_:adDidProgressToTime:totalTime:)" delegate works perfectly in background, every time I guess.

[IMA SDK]

Hi,

Team is looking into this issue. And i will get back once i got any update, meanwhile your patience is important.
Thanks