Ads serving to LG CTV causing blank screen

[Zak MC]

Hi 

We have received many complains from users on LG TV sets getting blank screen after selecting a content on Mewatch app.
The engineering team shared a log of the error which is supposedly caused by skippable ads. But there is no skippable ads served to LG. Attached is the error.

Any idea what could be causing this issue?
Any releases to IMA SDK that could have caused this?
Previously ads have been running to LG CTV without issues.

Thanks! 

[IMA SDK]

Hi,

Thank you for contacting IMA SDK support team.

We've already raised this as an issue, i will update once i get any resolution on this. Meanwhile, your patience is important.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJDWQ:ref" (ADR-00238388)

Thanks,
 

IMA SDK Team