Specify User-Agent

[Maxence Bourdin]

Hello,

I'm currently implementing the IMA SDK for Android TV. I'm also working with Oracle Moat Measurement for view-ability tracking, using OM SDK integrated within the IMA SDK.

We've noticed an issue on certain devices, where the user-agent does not contain the "TV" label. In these cases, MOAT is unable to track our impressions accurately. However, when "TV" is included in the user-agent, MOAT functions as expected.

Could you please guide us on whether there's a way to specify or modify the user agent used by the IMA SDK to include "TV"?

Thank you

Kind Regards

Max

[IMA SDK]

Hello Max,

Welcome to IMA SDK Support team. Thank you for reaching out to us.

For better illustration of the issue and for us to provide proper guidance, can you share to us the following information?

• Sample app where the issue is reproducible
• Steps to reproduce the issue
• Any relevant screenshots to illustrate the issue
• Affected device details (name and version)

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
 

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This message is in relation to case "ref:_00D1U1174p._5004Q2mBrLi:ref"

Thanks,
 

IMA SDK Team

[Maxence Bourdin]

Hello,

This issue is reproducible with the sample without changing the code. The model of the device is NB_SH800H1 on Android 10. Here is the user agent on this device: Mozilla/5.0 (Linux; Android 10; NVSH800H1 Build/QT; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/113.0.5672.162 Mobile Safari/537.36

Which is getting identified as Android mobile device. And the IMA SDK does not provide any way to modify this user agent.

Thank you

Kind Regards

Max

[IMA SDK]

Hi,

For us to investigate further, can you specify the sample app that you are using to reproduce the issue. In addition, kindly provide us with the logs or screenshots/screen recording showing the issue you mentioned that it is getting identified as Android mobile device.

Make sure to provide the information privately using the 'Reply to Author" option. If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to
https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002mBrLiQAK&entry.80707362=00183662
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.