[IMA SDK HTML5] Interrupting skippable ad causes playback issues

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Mark Anderson

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Apr 12, 2021, 8:30:15 PM4/12/21
to Interactive Media Ads SDK
Hi,

I've encountered an issue where interrupting a skippable ad will cause playback issues with the subsequent ad. For example, a user initiates a video play and a skippable ad preroll starts to play. If the user selects a different video to play before the ad has been completed (or skipped), the new preroll does not play back correctly. The result is a request that isn't fulfilled, or the ad and content can start playing at the same time. This is reproducible in the Video Suite Inspector.

Steps to reproduce:

1) Go to Video Suite Inspector:

2) Select "VAST XML" as the Input type

3) Paste the attached vast xml (vast_sample.xml) into the input field.

4) Click "Test Ad" and observe that ad starts to play back.

5) Before the ad completes, click "Test Ad" again. The result is that the audio starts over, but no ad video is shown. After ~10 seconds the content video is visible while the ad audio continues to play.

Alternately, you can change the input type to "Vast tag" and choose the "Sample" tag, and then click "Test Ad" again. In that case, the content audio will start to play underneath the "Skip Ad" button.

Thank you,
-mark
vast_sample.xml

IMA SDK

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Apr 13, 2021, 2:13:09 AM4/13/21
to maran...@redventures.com, ima...@googlegroups.com
Hi Mark,

I'm Teejay from IMA SDK Team. Thank you for reporting this.

As per testing, I was able to reproduce the reported behavior on my end. That said, I'll share this to the rest of the team for further investigation. I'll let you know the soonest they provide their investigation findings.

Regards,
Google Logo
Teejay Wennie Pimentel
IMA SDK Team
 


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Mark Anderson

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Apr 20, 2021, 12:49:29 PM4/20/21
to Interactive Media Ads SDK
Hi Teejay,

Any update on this?

Thank you,
-mark

IMA SDK

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Apr 20, 2021, 1:18:36 PM4/20/21
to maran...@redventures.com, ima...@googlegroups.com
Hi Mark,

I work with Teejay and will assist you. I wasn't able to test with your skippable ad, there's now an error when it loads. The sample ad works without any problems. Are you able to still get the issue occurring on your end?

Regards,

Google Logo
Aryeh Baker
IMA SDK Team
 


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Mark Anderson

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Apr 20, 2021, 1:29:26 PM4/20/21
to Interactive Media Ads SDK
Hi Aryeh,

Yes, I am still seeing the issue. I attached a new VAST example that will illustrate the problem.

Thank you,
-mark

vast_sample2.xml

IMA SDK

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Apr 20, 2021, 2:08:40 PM4/20/21
to maran...@redventures.com, ima...@googlegroups.com
Hi Mark,

Thank you for sending us an updated reference xml that illustrates this issue. I relayed this to my team and we will get back to you as soon as possible.

mrkan...@gmail.com

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Apr 28, 2021, 11:53:40 AM4/28/21
to Interactive Media Ads SDK
Hi. Is there any update on this? The previous VAST examples have expired, so I'm attaching a new one.

Thank you,
-mark

vast_sample3.xml

IMA SDK

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Apr 28, 2021, 1:04:55 PM4/28/21
to mrkan...@gmail.com, ima...@googlegroups.com
Hi, 

We are looking in to a fix. In the meantime, you can test by reloading the page. I brought your fresh xml up with my team, we will inform you on this thread if there is a fix.

IMA SDK

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Dec 27, 2021, 4:43:00 AM12/27/21
to mrkan...@gmail.com, ima...@googlegroups.com

Hello Mark,

 

I'm Michael from IMA SDK Team. Hope you are doing well.

 

I just want to get back on this issue as our internal team find this issue as an intended behavior. They have confirmed that unusual behavior can happen when reloading IMA without a page reload. As such, the behavior with not be changed in the VSI.

 

Let us know should you have any other concern.

Regards,

Google Logo
Michael Angelo Legaspi
IMA SDK Team
 


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