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Always display CTA

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Chris Almeida-Symons

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Nov 22, 2024, 4:06:29 PM11/22/24
to Interactive Media Ads SDK
Hello,

Is there a setting that can be enabled to always display the "Learn More" CTA button?

The "Learn More" button is shown on mobile devices but I am looking to display this at all times.

Many thanks,
Chris Almeida-Symons

IMA SDK

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Nov 22, 2024, 6:07:52 PM11/22/24
to ima...@googlegroups.com
Hi Chris,

Thank you for contacting IMA SDK Support Team.

Learn More button is handled by the SDK if your VAST contains click through URL in your ad. There are no any setting by which you can show/ hide this button.
Are you facing any issue with this ? if yes, then share your VAST detail with us for further investigation.
 
This message is in relation to case "ref:!00D1U01174p.!5004Q02vGllk:ref" (ADR-00276560)

Thanks,
 
Google Logo IMA SDK Team

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Chris Almeida-Symons

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Nov 22, 2024, 6:19:19 PM11/22/24
to Interactive Media Ads SDK
The VAST tag I am dealing with does have a ClickThrough value set, but I only see the Learn More button when the video is on a mobile device. Is this expected? Or, should the CTA be displayed on all devices?

Is there was way to message privately where I can send a test page and the VAST tag URL?

Thanks,
Chris Almeida-Symons

IMA SDK

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Nov 24, 2024, 11:08:29 PM11/24/24
to ima...@googlegroups.com

Hi,

If the ClickThrough URL is correctly set, the CTA should be visible on devices. To help us investigate the issue further, please share the VAST tag URL privately via reply to author option.

IMA SDK

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Nov 25, 2024, 7:06:30 AM11/25/24
to ima...@googlegroups.com
Hi Chris,

If your VAST is containing click through url then Learn More button in mobile device is expected behavior and on web it may work by clicking on ad layer itself.

Thanks

IMA SDK

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Nov 25, 2024, 1:06:22 PM11/25/24
to chris.alme...@dianomi.com, ima...@googlegroups.com

Hi Chris,

Thank you for providing the VAST tag.

I will check with our team regarding your query and one of my team members will reach out to you once we have an update. Meanwhile, your patience is appreciated. 

IMA SDK

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Nov 25, 2024, 3:45:24 PM11/25/24
to ima...@googlegroups.com, chris.alme...@dianomi.com
Hello Chris,

This is Jackson from the IMA SDK team to help with your questions.

From what I can tell, the IMA is working as intended. IMA will display the 'Learn more' CTA button on mobile devices (since clicking the video player is expected to pause the player), and on desktop devices, clicking the player during ad playback opens the click-through link. IMA does not support a method of displaying the 'Learn more' button on desktop devices. I would not recommend making a second call to the VAST url to get the click-through URL.

If you like, I can open a feature request to have the option of using the mobile devise UI on desktop. Please let me know if there are any other considerations to the request, and I can submit that after you confirm.
 
This message is in relation to case "ref:!00D1U01174p.!5004Q02vGllk:ref" (ADR-00276560)

Thanks,
 
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Jackson Sui
IMA SDK Team


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