AdsLoader AdError 1009 on Successful and Shown Ads

[Renç Sarıdoğan]

Hello,

I'm experiencing a strange issue. I'm using the same implementation given in AdvancedExample only with one change: I use ExoPlayer instead of default Android one. Below, you can find the required details:

I get 1009 - The VAST response document is empty. error after the ad gives LOADED Event. To workaround, I've determined a boolean value which i set to true on LOADED event. Therefore, if this error is given after the ad is loaded successfully I don't resume the content.

Which SDK are you using (Android, iOS, HTML5, Flash)?

Android

What ad tag are you using in your request?

https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/124319096/external/single_ad_samples&ciu_szs=300x250&impl=s&gdfp_req=1&env=vp&output=vast&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ct%3Dskippablelinear&correlator=

Are you able to reproduce this issue using your ad tag in the sample app (Android, iOS) or the Video Suite Inspector (HTML5, Flash)?

Yes, it happens each time I request with this tag. An example Logcat output is given below:

04-17 17:24:50.610 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: LOADED

04-17 17:24:50.618 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsLoader.AdError: 1009

04-17 17:24:50.618 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsLoader.AdError: The VAST response document is empty.

04-17 17:24:50.812 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: CONTENT_PAUSE_REQUESTED

04-17 17:24:52.991 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: STARTED

04-17 17:24:55.395 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: FIRST_QUARTILE

04-17 17:24:58.053 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: MIDPOINT

04-17 17:25:00.445 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: THIRD_QUARTILE

04-17 17:25:02.956 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: COMPLETED

04-17 17:25:02.992 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: CONTENT_RESUME_REQUESTED

04-17 17:25:03.012 19422-19422/com.rencsaridogan.development I/Ads.VPController: mAdsManager.AdEvent: ALL_ADS_COMPLETED

Because of this problem, even though there is an ad to be shown SDK fires the resumeContent() method and tries to play Content video while the ad is starting. 

If not, please provide an app or website with which we can reproduce this issue.

I can prepare and share a simple application as an APK file if needed.

What steps must we take to reproduce your issue?

You can use the AdvancedExample with ExoPlayer and check for Preroll and set it before starting to play the Content if there is an ad. When Preroll is initialized and set, you'll see this problem on every try.

Best,

Renc Saridogan

[Chris Feldman (IMA SDK Team)]

Hi Renc,

Thank you for reaching out to support. I'm not seeing this behavior when I test your tag in our default AdvancedExample. Can you share your sample with ExoPlayer so that we can investigate further? A zip file with source code that we can build is most helpful. If there's anything you're not comfortable sharing on a public forum, there is a private message option that you can use.

Regards,

Chris Feldman

IMA SDK Team

[Renç Sarıdoğan]

Hi Chris,

I've shared a demo project and further details in private channel for this investigation to continue. Thank you.

Kind regards,

Renc Saridogan