IMA SDK getting TC String

[Christopher Almeida-Symons]

Hi IMA SDK team,

I am implementing VAST videos on a site that has TCF implemented but are running into issues with the VAST tag not being called.

As the IMA SDK automatically retrieves the TC string I was wondering how this is implemented in case our set up is incorrect. Looking through the local storage I can see the TC string stored under the key _cmpRepromptHash. Is this where the IMA SDK retrieve the TC string from?

The implementation is through Flowplayer, do you know of any events I could add to debug the issues I am currently experiencing?

Many Regards,

Christopher Almeida-Symons

[IMA SDK]

Hi Christopher,

Any CMP that provides the TCF string has methods that the SDK can call to retrieve TCF string that you may want to watch for. How the CMP stores the string may be irrelevant. 

Regards,

Aryeh Baker IMA SDK Team

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[Christopher Almeida-Symons]

Hi,

We have all the TCF methods in place. I was querying about how the string is being stored because I have a VAST video being served but it is not playing. I have noticed that the VAST ad tag URL is not even requested so I believe that the IMA SDK is preventing the VAST tag from being called due to the TC string. Is there a way I can debug the IMA SDK and see why the VAST tag is not being called?

Regards,

Christopher

[IMA SDK]

Hi Christopher,

Are you receiving errors in your TCF error report? Is the CMP responding to calls from AdEventHandler in a timely fashion? That web page has guidance on fixing TCF errors. The CMP stores the string where it wants to and hopefully gives the string to the SDK when called. Please get back to us if this doesn't help you.

[Christopher Almeida-Symons]

Hi Aryeh,

Unfortunately, we do not have access to the TCF reports as we are served to a page. To give you a better understanding of our setup you have an example site (Site A) and they serve our code to their page. Our code then uses Flowplayer and the IMA SDK to play a third-party VAST tag. Site A deals with the initial TCF options of the user and we are one of the providers the user must accept.

I could understand if the TC string was sent to the third-party ad server and nothing was returned due to the TC string, but I am not seeing the call in the network tab to the VAST tag url.

I hope that helps.

Regards,

Chris

[IMA SDK]

Hi Christopher,

We can help you if you are able to replicate your issue in one of our Sample Apps. Most probably your fastest route to resolution is to get support for the Flowplayer IMA Plugin.