Dai Ads are not playing, app when application entered in foreground from background

[Amit Singh]

Hi Team,

I am trying to play DAI content on the sample player. When I am pushing my app to background and coming back to foreground, video ads are not resuming. Please check attached image and video Link for detail. 

[IMA SDK]

Hi Amit,

Thank you for reaching out to us with your concerns. First, I looked at the screenshot you gave us and saw that the SDK was installed. When looking at the video link, I was unable to get anything. So I was not able to look at that. We would suggest sending us any site link or links that you have that we can look into. If on a mobile device, we ask for a simple sample app. Also you say the sample player? Did you try against one of our sample apps ?

Regards,

William Pescherine IMA SDK Team

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[Amit Singh]

Hi Team,

I am trying to play ads with IMA DAI. Ads are playing well until we are not going to background. If while playing ads we force our app to background and then back to foreground, ads are not resuming. Please recheck video. I tried same with the help of your sample application.

[IMA SDK]

Hi Amit,

 

I work along with William.

 

Were you able to replicate this issue using one of our sample apps? If not, can you please share with us a sample project implementation where we could run and replicate the behavior?

 

Additionally, it seems that there is no video to be played on the shared link you provided. Could you please send to us again the screen recording of the behavior?

 

On the other hand, I notice that on your shared screenshot you are still using an older version of the SDK for iOS. Would you be able to update to the latest SDK version and see if the issue is still reproducible?

 

Please send all the information to our testing alias: imate...@gmail.com

Regards,

Michael Angelo Legaspi IMA SDK Team

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[Amit Singh]

Hi Team,

I am trying to play ads with IMA DAI. Ads are playing well until we are not going to background. If while playing ads we force our app to background and then back to foreground, ads are not resuming. Please recheck video. I tried same with the help of your sample application.

[Amit Singh]

https://drive.google.com/file/d/1GelQjEsA8p0GzhWegJQRCdEjCkhmffXk/view?usp=sharing

[IMA SDK]

Hi Amit,

Thank you for the response. We would also ask what version of the phone you are testing this against. As I tried it on our end and was unable to get the same issue. If you can share more information as far as charles log or an video of this it would help for us to see what could be happening.

Regards,

William Pescherine IMA SDK Team

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[Amit Singh]

Hi Team,

I am using iPhone 14.6 device and its 100% reproducible. Just play any DAI asset with your basic player. click on home button. once application goes in background click on your app to come back to application. Ad will not resume.

[IMA SDK]

Hi Amit,

 

Thank you for your response. However, we cannot replicate the said behavior on our end. Would you be able to send a sample project implementation or even just a screen recording of the behavior showing that it is reproducible on our sample apps? This will greatly help us proceed in our investigation.

 

Additionally, you may have overlooked my previous comment before but, I notice that on your shared screenshot you are still using an older version of the SDK for iOS. Would you be able to update to the latest SDK version and see if the issue is still reproducible?

Regards,

Michael Angelo Legaspi IMA SDK Team

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[Amit Singh]

Dear Team,

Please see my inline comments :

"Thank you for your response. However, we cannot replicate the said behavior on our end. Would you be able to send a sample project implementation or even just a screen recording of the behavior showing that it is reproducible on our sample apps? This will greatly help us proceed in our investigation." 

Please find the attached video for ad issue. I am able to reproduce in your sample app too. 

Additionally, you may have overlooked my previous comment before but, I notice that on your shared screenshot you are still using an older version of the SDK for iOS. Would you be able to update to the latest SDK version and see if the issue is still reproducible?

Please check updated screenshot. I am able to reproduce this issue in updated version as well.

[IMA SDK]

Hi Amit,

Thank you for the response. Would you be able to share the sample that you have so that we can also test on that and see what could be happening. I saw the video but we will still need to look at the code so as to be able to see if there is something that is in it that could be causing this. Also what device are you using?

Regards,

William Pescherine IMA SDK Team

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[Amit Singh]

Hi Team,

Please find the sample source code from GitHub link. I am running on iPhone 11.

[IMA SDK]

Hi Amit,

 

Thank you for providing additional details.

 

I have raised this to the rest of the team to further investigate. We will provide an update once we have the result of the investigation.

Regards,

Michael Angelo Legaspi IMA SDK Team

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[Amit Singh]

Hi Team,

Waiting for the updates.

[IMA SDK]

Hi Amit,

 

I'm afraid our team haven't given their feedback yet on the issue. We will be sure to notify you the soonest we get any information from them.

Regards,

[Amit Singh]

Hi Team,

I am waiting for your response.

[IMA SDK]

Hi Amit,

 

Let me update this once again to our team. Rest assured that you will be notified once I receive any information regarding this issue.

Regards,

[Amit Singh]

Hi Team,

Please provide some updates on this issue. Its impacting our user.

[IMA SDK]

Hi Amit,

Thank you for reaching back out to us. I was able to look into this and at the moment there is nothing to pass along, we ask that you give our team some time to look into this so that we can give you the best advice possible.

Regards,

William Pescherine IMA SDK Team

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[Amit Singh]

Hi Team,

Please suggest, by when I am can expect the answer.

[IMA SDK]

Hi Amit,

Thank you for reaching back out to us. I pinged our team about this. At the moment we do not have any feedback to pass along and will see what they are able to say about an ETA for you.

[Amit Singh]

Hi Team,

Please share some updates on the issue. This is very important.

[IMA SDK]

Hi AMit,

Thank you for reaching back out to us. We have reached out to our team. At the moment we do not have anything to pass along, once we do, we will be certain to let pass it on to you.

[Amit Singh]

Hi Team,

Its almost a month, Kindly help me to understand, how I can get rid of issue.

[IMA SDK]

Hi Amit,

 

Our team circled back with us and shared that this is actually an expected behavior since the pause behavior changes that rolled out in the spring. When a user backgrounds the app, or navigates away to learn more, the ad is paused. When the app is foregrounded again, the user simply needs to initiate play again to resume playback.

Regards,

Michael Angelo Legaspi IMA SDK Team

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[Amit Singh]

Hi Team,

Even after forcefully resuming it we are not able to resume ads. Please help me to understand what method we can use to resume it.

[IMA SDK]

Hi Amit,

 

Thank you for your feedback.

 

That is a bit unusual. I have raised this unexpected behavior you are experiencing to have them check by the rest of the team. We will provide with more information once we have the result of the investigation.

Regards,

[IMA SDK]

Hello Amit,

 

Hope you are doing well. I just want to get back here as our team wants to confirm if this issue is still occurring on your end with the latest IOS SDK version? Asking this as we currently unable to reproduce the issue. If so, would you be able to share a sample app that uses the latest version and still reproducing the same behavior?

 

You may send the requested details privately via "Reply To Author" button or with the below process.

 

If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

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Regards,

Michael Angelo IMA SDK Team

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