ClickTracking and Companion ad not working .

[basus]

Hello,

We are implementing exo-ima extension with a VAST compliant adserver.

In that regard we are facing some issues.

Tested with ima ExoPlayerExample 3.28.2 .

Working as expected: 

1. Pre,Mid,Postroll Ads are properly getting rendered. 

2. Ad tracking events are getting fired from sdk.

NOT working:

1. <VideoClicks> <ClickTracking> this event is not getting triggered. 

 Below is ClickTracking section from the vast response:

<VideoClicks>

      <ClickTracking id="abcAds">

           <![CDATA[ https://url-for-video-click]]>

      </ClickTracking>

</VideoClicks>

2. Companion Ad not getting rendered. Below is the companion ad section definition in vast.

 

<Creative>
  <CompanionAds required="none">
    <Companion id="976" width="320" height="50" adSlotId="ljl">
      <StaticResource type=""> 
           <![CDATA[ https://url-for-companion-img]]>
      </StaticResource>
   <CompanionClickTracking>
         <![CDATA[ https://url-for-companion-clk-tracking]]>
    </CompanionClickTracking>
  <TrackingEvents>
     <Tracking event="creativeView">
          <![CDATA[ https://url-for-creativeview-tracking]]>
     </Tracking>
  </TrackingEvents>
  <AdParameters>
       <![CDATA[ {"show_after_vs":0,"show_for_after_ve":0} ]]>
  </AdParameters>
</Companion>
</CompanionAds>
</Creative>

Can you please help in this.

If require, I can share the VMAP url via separate mail.

Thanks in advance.

[IMA SDK]

Hi Basus,

Thank you for raising this to us. 

In order for us to investigate this further, could you please provide to us the following?

• VAST tag
• Sample app that reproduce the issue
• Screen recording 

You may provide it to us via reply privately to author option, or using the steps below.
 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002fzlKaQAI&entry.80707362=00156082

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Regards,

Teejay Wennie IMA SDK Team

 

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[basus]

Hi,

Code has been uploaded. Please check.

Thanks.

[IMA SDK]

Hello Basus,

 

Michael here and I work along with Teejay.

 

Confirming that we have received the sample app you shared. However, the sample does not appear to support companion in its implementation. If that sample was derived from own sample app, then that would be the reason, as our exoplayer sample is not built with companion settings. We would highly recommend to use our AudioPlayerExample instead from our sample apps, as this is currently the only sample that have implementation support for companions.

 

Moreover, please ensure that you modify the companion ad slot in the sample to match the companion ads that will be returned by your ad server. As having companion ad returned by your request that does not match any ad companion slot container, will also result to same behavior of not showing the ads.

 

Regards,

Michael Angelo IMA SDK Team

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[basus]

Hi Michael,

I understand that the sample doesn't have the provision for companion ad display container.

But in my actual app it does have the provision for companion ad display. (I 'm able to show companion ads from the "ima sample ad tags").

I have tested with the AudioPlayerExample  app and still companion ad is not getting displayed with the adtag I had provided.

You can use   "IMA HTML5 Video Suite Inspector" (Ima video suite validator) for quick validation of the adtag.

I had raised 2 issues i) <ClickTracking> event not getting fired. ii) CompanionAd not rendering.

Let me know if there is any other input which I can provide to help you further for these 2 issues.

Thanks.  

[IMA SDK]

Hello Basus,

 

Thank you for your response.

 

Could you please confirm the behavior of click tracking event issue you are reporting? Is this with regards to companion ads or the main video ads on your content player? Does the add being tapped able to log a tap event but not redirecting to the supposed landing page or it is not firing the click event at all? Would you be able to share with us a screen recording of this behavior for better illustration of the issue?

 

On the other hand, I have replicated the behavior where companion ads are not showing using our audio sample app. With this, I will raise this to the rest of our team along with the click tracking event issue you are reporting upon your confirmation to the above scenario, so we can raise it all at once.

[Sourav basu]

Please find my answers inline.

Could you please confirm the behavior of click tracking event issue you are reporting? Is this with regards to companion ads or the main video ads on your content player? [basus] This is regarding video ads. Not the companion ads.

Does the add being tapped able to log a tap event but not redirecting to the supposed landing page or it is not firing the click event at all? [basus] While tapping the ad, its reporting ima internal click. But it's not reporting to the url provided in ClickTracking tag.

[IMA SDK]

Hi Sourav,

I work along with Michael. Thank you for your confirmation.

Since you mentioned that the internal click of the IMA SDK triggers, then the issue appears to be not on the SDK side. Unfortunately, I cannot validate why it not reporting to the url provided on the ClickTracking tag. What I can recommend at this point is for you to reach out to your ad provided and have them check if your ad tag were configured properly. If they validated that there's no issue on your ad tag, please let us know, so I could share this to a wider team for further investigation.

Regards,

Teejay Wennie IMA SDK Team

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[basus]

Hi,

I'll recheck from ad provider for the video ad click event part.

But please check the companion ad issue part in this mail thread.

Thanks.

[IMA SDK]

Hi Basus,

I had a discussion with Michael with regard to the companion ad issue. As per checking, we were able to reproduce the issue on our end. However, the companion ads did show using our sample ad tag (Single Inline Linear) through our audio sample app. Unfortunately, checking the configuration of your ad tag is out of scope to our team. With that, we recommend to check your ad tag as well with your ad provided, and get their confirmation that the ad tag itself were configured properly. Kindly let us know their feedback and it they confirmed that there's nothing wrong with the ad tag in question, I'll be raising this to a wider team for further investigation.

[Sourav basu]

Hi Team,

Displaying Companion ad is resolved. But still < CompanionClickTracking > is not getting triggered. Can someone please confirm if ima supports this or not.

[IMA SDK]

Hello Basus,

Thank you for your response. I understand that one of your issues had been resolved regarding companion ads. Moving forward, it appears that the second issue about the clickTracking tag persists. First, can you clarify if the issue is encountered on your companion ad or main video ad? This is because we had previously asked this and your response was: "This is regarding video ads. Not the companion ads." however, on your latest response you are reporting that it is the < CompanionClickTracking > that is not getting triggered.

In addition, can you confirm if this is observed on the same vast tag you provided? If not, kindly provide us with your VAST tag as well as the screen recording of the reported issue.

Make sure to send the information privately via the Reply to author option. If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to
https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002fzlKaQAI&entry.80707362=00156082
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Looking forward to your response.

Regards,

IMA SDK Team

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