Troubleshooting 1005 errors : getInnerError 6

[cam...@watchingthat.com]

Hello

We are trying to debug a large and recent rise in 1005 errors (FAILED_TO_REQUEST_ADS) with the HTML5 SDK across multiple customers and setups (different commercial OVP players all using IMA HTML5 SDKs)

Our investigations have shown that:

1. the time between the ad request event and the error event ranges between 1 and 2 seconds : we're inferring from this that this is not a CORS or network request error on the primary ad tag but something embedded in the water fall / fallback response, otherwise we'd expect the time delta would be in the low milliseconds.

2. the error is a fatal error, no impression / ad is loaded in any of this sessions as the ad sequence is halted - the video playback resumes as expected.  We're curious if this is a CORS issue within the processing of the fallback - as we've seen 1005s on the primary ad tag due to CORS).

3. the getInnerError() on the SDK returns either:

-- 3a: Error Description is 6 (95% of the time)

-- 3b : Line: 501 and Column: 535 of https://imasdk.googleapis.com/js/skdloader.ima.js (5% of the time)

This snapshot is of a handful of the sessions we've captured (the adMgV is the IMA SDK HTML5 version)

Can you please advise on what an Error Description = 6  means in the case of a 1005 error?  

Also what happens at line 501 / column 535 of the code as that might also help us debug?

Also, given the SDK does not offer partial ad info (i.e. any wrapper paths / fallbacks that have lead to this error) please advise where we can go next to help identify which inner tag is throwing this error?

Many thanks in advance

[IMA SDK]

Hi there,

thank you for reporting to us this rise in 1005 errors with mostly error description 6 that happens within 2 seconds. The best way to fix an error is to study from a replication, we request that could you provide us a Charles log or a .har file of this happening? 

Regards,

Aryeh Baker IMA SDK Team

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[Cameron Church]

Hello Aryeh

Obtaining Charles logs / network dumps is not possible as these sessions are captured in the production setup - so are end user HTML5 JS sessions where it's not possible to gather network level data.   As such we are limited to only what the SDK provides - hence why we have opened this ticket. 

CC

--

Cameron Church

----

CEO & Founder

Watching That Ltd

M: 07917203078

W: www.watchingthat.com

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Incorporated in England and Wales

Company Number: 10181169

[IMA SDK]

Hi Cameron,

Thank you for your message. We would really appreciate it if you could share with us the information in order to replicate the issue.

How about a sample live page or a sample project file based on our sample apps that demonstrates this issue? This will greatly help our team to narrow down what causes the issue and to provide a workable solution.

You can send of this information to our testing alias: imate...@gmail.com


Regards,

Sherwin Diesta IMA SDK Team

 

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[Cameron Church]

Hi Sherwin

We've sent an email to that address - if you can confirm receipt that would be great. 

Also, pelase note that this is not the first time we've hit this issue - an extensive thread is here https://groups.google.com/g/ima-sdk/c/IVNsv_uGNOw?pli=1 - we never heard back from Jackson about his activities.  

Was there anything more to know from his activities?

CC

[IMA SDK]

Hi Cameron,

Thank you for sending your message in private. Unfortunately, we have no update on the request for adding the VAST to the adError object. I will bring up your urgent desire for that solution and you may monitor the release notes for an update.

Regarding the error in debug column 535 line 501, let me bring this up with the rest of my team. We will get back to you as soon as possible. 

Regards,

Aryeh Baker IMA SDK Team

 

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[Cameron Church]

Hello Aryeh

Thank you for confirming there is still no (and likely never to ever be any) movement on our feature request from 2 years ago.  We had already decided that it had been rejected  after monitoring the release notes but no change has ever been made.  

That aside, our original question in this thread still remains unanswered - what context / triggers lead to an Error 6 ?  How should an external party like our platform react to this information that is being provided by the SDK?  Your colleague Jackson was undergoing further investigations and has yet to follow up per the last commitment to do so.  Have you confirmed this is indeed an AdX blacklisting issue?  whereby the `url` value set by the SDK turns out to be on an AdX blacklist which ends in an Error 6?

I look forward as well to the same level of insights for the 535/501 error message.

CC

[Cameron Church]

Hello Aryeh

Have you had an update / guidance from your team on this issue?  Is there any more we can provide?

CC

[Cameron Church]

Hello Aryeh

Shall I assume the lack of response is an indication that there will be no further support on this issue?  Or are you in a holding pattern as well?

Can you please let me know either way?  We'll have to seek other routes to resolve this issue if so.

[Cameron Church]

Hello Aryeh. 

If you’re unable or unwilling to assist further on this issue can you please let me know? Also can you point me in the right direction for us to take this forward?

[IMA SDK]

Hi Cameron,

Sorry for the delay in response, we've been dealing with a backlog of issues recently and are still trying to get caught up.

Error.description is a non-standard extension to the Error object that is used by Microsoft browsers. It is most likely being populated directly by the failed XHR request, rather than by the IMA SDK. Is there a reason that you are saving and logging this property, rather than using the adError.getMessage() method to retrieve the message associated with your error?

Thanks,

Greg

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[Cameron Church]

Hi Greg

Thanks for jumping in on this one . 

The screenshot I supplied where it shows Debug.Description is from our own internal database so doesn't link to any in the SDK.

The values in that column are retrieved using a combination of getInnerError() and getMessage() from the SDK (https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/reference/js/google.ima.AdError#getInnerError)

For added context the 1005s are coming from Chrome Desktop so Microsoft doesn't factor into this data set at all.

CC

[Cameron Church]

Hi Greg

Just checking in on this again - any further thoughts on this issue?  

Given this might be a CORS issue (per your comment re: failed XHR requests) we took another look at the ad tags that lead to these errors.  Although the tags themselves are valid there is a difference in that the ones that end up with a 1005 start with pubads.google.net whereas successful ad requests start with securepubads.google.net  

Without fully understanding the difference between the two domains but going off some GAM docs we think this might be the source of the problem?

CC

[cam...@watchingthat.com]

Hello 

I'm hoping 3rd time is a charm - can someone please help out on this issue?

CC

[IMA SDK]

Hi Cameron,

Did you see the email we sent on March 15th? I can confirm that the message '6' is never set by the IMA SDK source. Can you please provide the code you use to combine getInnerError() and getMessage() to receive a single message? do you have any way of differentiating between messages returned by the outer error or inner error?

Thanks,

Greg Schoppe

[Cameron Church]

Hey Greg

Unfortunately no I didn't receive an email on that date.  I checked my gmail SPAM as well but no joy.  Can you resend?

To answer your question we are simply wiring up to :

getInnerError() https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/reference/js/google.ima.AdError#getInnerError 

and

getMessage() https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/reference/js/google.ima.AdError#getMessage

The InnerError gives us the 6

[IMA SDK]

Hi Cameron,

getInnerError() returns either a native Error object or an AdError object. Can you detail how you are interpreting that object as a string? If possible, it would be very useful to see the relevant chunk of code that fetches the string that you are logging from the outer AdError. Also, is there a message attached to the outer AdError in these situations?

[Cameron Church]

Hi Greg

Using a Brightcove player (videojs at its core) with this Google sample url to trigger a CORS error:

https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/124319097/external/single_ad_samples&ciu_szs=300x250&impl=s&gdfp_req=1&env=vp&output=vast&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ct%3Dskippablelinear&correlator=&vpa=0&vpmute=0

Our relevant code:

out.st = adError?.getType?.();
out.err = adError?.getVastErrorCode?.();
out.err2 = adError?.getErrorCode?.();
out.debug = String(adError?.getInnerError?.());
console.error(adError?.getInnerError?.());

Console logs:

st: "adLoadError",err: 900,err2: 1005,debug: "Error: 6"

Full getInnerError details:

[Cameron Church]

Hi Greg

Just chasing this up - are you able to provide any further guidance with this issue?

CC