Cannot show ads for specific bundle ID (iOS)

[Aditya Ramadhan]

Hi, i have a problem to show an ads when using a specific bundle ID for iOS App. The bundle id is (com.mncnetworks.roov). I already tested it using the test ads but no ads is showing. But when i changed the bundle id to a development bundle ID, but still within the same app, it shows the ads whether its test ads or our ads. So the problem is the bundle ID right? Could you please give us some help for this problem? Thankyou

[IMA SDK]

Hi Aditya,

Thank you for raising your concern to the IMA SDK team.

For us to provide accurate guidance, allow me to raise this to the rest of the team for further investigation. One of us will reply to you on this thread for any updates.
 

This message is in relation to case "ref:_00D1U1174p._5004Q2mUPSS:ref"

Thanks,
 

IMA SDK Team

[Aditya Ramadhan]

Hello, it's been about 2 weeks, any updates regarding this problem for my bundleID? Thanks

[IMA SDK]

Hi,

Your concern is still under investigation. Rest assured we'll update you as soon as we have information to share.
 

[Aditya Ramadhan]

Hello it's been about a month, and still no update provided by you. Can you please gave us some updates, what's the problem exactly? Thanks

[IMA SDK]

Hi, 

Thank you for getting back to us.

We continuously ask for your patience while this concern is being investigated. For now, we are unable to provide updates on this. Rest assured that we will get back to you once information regarding the issue becomes available. 

[Aditya Ramadhan]

Hello, it's almost been a month, and i already registered my app ID for the GAM. But still the ads is not showing, please it's been so long with no clear solution. 

[IMA SDK]

Hi Aditya,

Thank you for following up. However, I'm afraid that this is still under investigation. I've ask the team for any information that they can share as of this moment. I'll let you know the soonest I hear back from them.

[Aditya Ramadhan]

Hello team, i just want to follow up regarding my problem, is there any update yet? Thankyou

[IMA SDK]

Hi Aditya,

We really appreciate your patience while this concern is being investigated. Please allow me to follow up on our team on your behalf to expedite the investigation. We will get back to you once the information is available.

[Aditya Ramadhan]

It's there's no solution regarding this problem?  It's almost half a year we trying to solve this. Please give us some workable solution. Thanks

[Aditya Ramadhan]

The error is this Error loading ads: No Ads VAST response after one or more Wrappers with error code: 303.

This only happen with our production bundle ID, when using test bundle ID it run. We've been waiting so long for this problem to be solved. Hope you find the solution for us. Thanks

On Monday 11 September 2023 at 22:20:51 UTC+7 IMA SDK wrote:

[IMA SDK]

Hi Aditya,

Thank you for contacting the IMA SDK support team.

By reviewing your concern, I understand that the iOS application Cannot show ads for specific bundle ID

I will check with our team regarding your query and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02mUPSS:ref"

Thanks,
 

IMA SDK Team

[IMA SDK]

Hi Aditya,

Have you spoken to your ad manager support team about this issue? I can confirm that a valid request is being made to Ad Manager in both cases, so the lack of ad responses that occurs in one case seems likely to be tied to some sort of block at the ad manager level.

Thanks,

Greg Schoppe
IMA SDK Team

ref:!00D1U01174p.!5004Q02mUPSS:ref