Moving for another tabs immediately after pressing "Test Ad" on the IMA sample site in iPad Safari, the main video will not play.

[pineapplevine1]

Hello.
When attempting to play content on the IMA sample site (https://googleads.github.io/googleads-ima-html5/vsi/) using the following procedure on an iPad Safari,
The main video does not play, and the audio of the ad is played on a black screen.

I was going to attach a reproduction video, but could not due to size limitation.

Spec:
iPad Mini(iPadOS 16.6.1)
(Could not reproduce on iPhone.)

Reproduction rate:
60%.

procedure:
1. Open two tabs and use one tab to access the IMA sample site. (https://googleads.github.io/googleads-ima-html5/vsi/)(00:00~)
2. Press the VAST tag “Sample” from “Input type” on the IMA sample page.(00:07~)
3. Press "Test Ad" and go to another tab that was initially opened before the preroll was played.(00:13~)
4. Wait until preroll finishes.(00:15~)
5. After the main video starts playing, move for the tab where the IMA sample is open.(00:31~)
6. The main video does not play and only the preroll audio is played on a black screen.(00:34~)

[IMA SDK]

Hi pineapplevine1,

Thank you for contacting the IMA SDK support Team.
I will check with our team regarding your issue and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.

This message is in relation to case "ref:!00D1U01174p.!5004Q02qUFvx:ref"
Thanks,

IMA SDK Team

[IMA SDK]

Hi pineapplevine1,

We have tested on a simulator and were able to replicate the issue. 
Kindly let us know, whether this is happening on a physical device ?

[pineapplevine1]

Hello.
Yes, this issue is happening on a physical device.

Spec:
iPad Mini(iPadOS 16.6.1)

[IMA SDK]

Hi pineapplevine1, 

Thank you for getting back to us.

I will check with our team regarding your issue and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qUFvx:ref"

Thanks,
 

IMA SDK Team

[pineapplevine1]

Hi,  IMA SDK Team

Is there any progress on this issue?

Regards,

2023年12月1日金曜日 20:18:54 UTC+9 IMA SDK:

[IMA SDK]

Hi,

It appears that the issue you are encountering is likely a P4-type issue, which may be caused by settings within your operating system or browser. However, it is important to determine if this issue is truly preventing you from rendering IMA ads through the IMA SDK. It is imperative that we prioritize resolving issues related to ad serving blocking. Should you encounter any such difficulties, please do not hesitate to contact us once more.

This message is in relation to case "ref:!00D1U01174p.!5004Q02qUFvx:ref" (ADR-00211754)

Thanks,
 

IMA SDK Team

 

[pineapplevine1]

Hi,  IMA SDK Team

Thanks for the reply.
What does the "P4-type" mean?
Also, is this problem caused by the OS or browser and not the IMA SDK?

Regards,

2024年5月10日金曜日 20:43:05 UTC+9 IMA SDK:

[IMA SDK]

Hi,

This site is for testing purpose. Looks like it is due to OS issue. We don’t have any workaround as of now for this OS issue.

Kindly share full context if this is blocking your actual development.