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IMA SDK - Android TV - Pre roll completion not getting recorded

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Pankaj Kumar

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Dec 19, 2024, 3:24:36 AM12/19/24
to Interactive Media Ads SDK
Hi IMA SDK Team,,

I am using ExoPlayer along with the IMA SDK to play pre-roll ads in our Android TV app. Recently, we’ve noticed a significant dip in the ad completion rate over the past few months.

During testing, we observed that the ads are playing correctly on the TV and completing without any errors. However, when reviewing the reports, the first, second, and third quartile completion rates appear fine, but the final quartile (completion) rate is unusually low. We are running VAST based pre - roll Ad.

It seems there might be an issue with the recording of the ad completion tag.

Here are the SDK version details:

Could you please help us identify the root cause of this issue?



Thanks,

IMA SDK

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Dec 19, 2024, 7:56:52 AM12/19/24
to pankajkumar...@gmail.com, ima...@googlegroups.com

Hi Pankaj Kumar,

Thank you for contacting the IMA SDK Support team.

Please note that It’s always advisable to use the latest version to prevent conflicts, so ensure you’ve integrated the most recent version.

I have run the Google Sample application with the version you have mentioned and it's working as expected.

The following events must be called if your VAST only contains one pre-roll ad:

  •  IMA event: LOADED
  •  IMA event: STARTED
  •  IMA event: FIRST_QUARTILE
  •  IMA event: MIDPOINT
  •  IMA event: THIRD_QUARTILE
  •  IMA event: COMPLETED
  •  IMA event: CONTENT_RESUME_REQUESTED
  •  IMA event: ALL_ADS_COMPLETED

The following events must be triggered if your VAST contains one pre-roll, mid-roll, and post-roll ad:

  •  IMA event: LOADED
  •  IMA event: CONTENT_PAUSE_REQUESTED
  •  IMA event: PAUSED
  •  IMA event: RESUMED
  •  IMA event: STARTED
  •  IMA event: FIRST_QUARTILE
  •  IMA event: MIDPOINT
  •  IMA event: THIRD_QUARTILE
  •  IMA event: COMPLETED
Please check if you are experiencing the same issue with our sample vast tags. If so, please share your vast tag where the issue is occurring. Kindly provide us the requested information via reply privately to the author option.
 
This message is in relation to case "ref:!00D1U01174p.!5004Q02vGphI:ref" (ADR-00279235)

Thanks,
 
Google Logo IMA SDK Team

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