"Learn More" and "Ad Countdown Timer" are removed from UI when loading ad into recycled ad container.

[Mohamed Farook]

Hi Team,

I tried to reuse the same ad container and play the same ad again and again when we tap on play button present in Advanced sample application. From second time the "Learn More" and "Ad Countdown Timer is not displaying" upto to when ad reaches "Skip Ad" position.

Platform: Android

IMA SDK version: 3.8.2

Observed with AdvancedExample Application. 

I have commented mPlayButton.setVisibility(View.GONE);  in VideoPlayerController.java file of AdvancedExample Application.

Steps:

1. Launch the application

2. Tap on "Pre-roll, linear, skippable"

3. Tap on "play icon", see the ad ui it shows "Learn More" and "Ad Countdown Timer" properly.

4. Wait for the ad to complete.

5. Tap on "play icon" again. The ad is playing fine but "Learn More" and "Ad Countdown Timer" is not seen.

Please can you help me to find the cause.

Note:

I have tried the solution given for iOS in https://groups.google.com/forum/#!searchin/ima-sdk/Learn$20more%7Csort:date/ima-sdk/x-MNAFSML54/D2N8yl-4AAAJ, but it didn't help for Android.

Thanks

Farook

[ima-sdk-adv...@google.com]

Hi Mohamed,

Can you tell me what sort of device you're testing on? I was not able to reproduce this issue on my Nexus 6P. Each time I loaded the ad, the user interface reset correctly. Please also share any other information that I might need to reproduce the behavior. I'd like to replicate your setup as completely as possible.

Regards,

Chris Feldman
IMA SDK Team

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[Mohamed Farook]

Hi Chris,

Thank you for the quick response. I am not doing any additional steps apart from which I mentioned above. Please find attached video for reference.

Video Path: https://drive.google.com/open?id=1TGnEBpcpZ3zIJ3yMrppxreernmYbL9wT

I have commented mPlayButton.setVisibility(View.GONE);  in VideoPlayerController.java file of AdvancedExample Application.

I am observing the issue on below devices:

1. Moto G5 Plus OS 7.0 - Always happens

2. Samsung Galaxy J2 OS 6.0.1 - Intermittent (Randomly not working)

Regards

Farook

[ima-sdk-adv...@google.com]

Hi,

Thank you for following up. I tried on a few more devices and was finally able to reproduce the issue. I'm going to share this with some of my teammates for further investigation. I will follow-up on this thread as soon as I have an update.

Regards,

Chris Feldman
IMA SDK Team

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[Mohamed Farook]

Hi Chris,

Please let me know if you have any update.

Thanks

Farook

[ima-sdk-adv...@google.com]

Hi Mohamed,

I do not have an update for you at this time. I will let you know as soon as I have more information.

Regards,

Chris Feldman
IMA SDK Team

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[ima-sdk-fo...@google.com]

Hi Mohamed,

Thank you for following up with support. Our team has developed a fix for this issue. Barring any setbacks, we expect the fix to go live in an upcoming SDK release. You can keep an eye on our release notes for more information.

Regards,

Arnaud Casame

IMA SDK Team

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On 03/05/18 00:32:24 mmdf...@gmail.com wrote:

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[Jaime Yesid Leon Parada]

Hi @arnaud 

I have the same issue in iOS, I am using the release 3.11.4 but I the same error appears. Do you know a possible solution for this issue in iOS ?

Thanks in advance.

[IMA SDK]

Hi Jaime,

Can you provide more details on the issue you are facing? Can you confirm whether or not you are reusing the same ad container and play the same ad again and again?

Regards,
Arnaud Casame
IMA SDK Team

ref:_00D1U1174p._5004Q1zq90R:ref

[Jaime Yesid Leon Parada]

Hi Arnaud,

Thanks for your response. 

We aren't reusing the same ad container, but we are playing the same ad again and again, the ad is not changing after every request. Let me know if do you want that we test something additional .

Thanks

Regards,

Jaime Leon

[IMA SDK]

Hi Jaime,

I wasn't able to reproduce the behavior that you're seeing with the ads overlays (Learn More, Ad Countdown Timer) not rendering when you're trying to play an ad again and again. I've modified and tested our iOS BasicExample on which I operate changes such as calling destroy on adsManager, calling contentComplete on the IMAAdsLoader, and then make a new request using the same ad tag url on the callback for kIMAAdEvent_ALL_ADS_COMPLETED.

Regards,
Arnaud Casame
IMA SDK Team

ref:_00D1U1174p._5004Q1zq90R:ref

[Jaime Yesid Leon Parada]

Hi Arnaud,

Thanks for your response. 

We aren't calling the contentComplete function before every new request, I will test this scenario. 

Thanks

Regards,

Jaime Leon