Can't play ads on LG smart TV

[Filip Plavac]

Greetings,

I'm trying to play ads using IMA SDK in my OTT application run on a smart TV and it seems the TV isn't able to play them.

Since the TV in question is LG, I’ve posted this question on their webOS developer support forum, to which they responded by stating that they don’t provide support to third party libraries and that I should contact you instead.

In summary, I've tried providing different ad URLs to the player, so I could test different standards of XML documents for ads, VAST and VMAP, but none has worked. Ad URLs I've used are the ones provided by Google and are available publicly.

One thing to note is that both VAST and VMAP sample ads mentioned before are working fine when I run the aformentioned OTT application in a web browser. The problem seems to happen only when the application is run on TV devices.

With regards,
Filip Plavac

[IMA SDK]

Hi Filip,

I see that same concern on another thread with the subject '[ima-sdk] IMA SDK unable to play ads on LG smart TV’. To avoid multiple threads on the same issue, please take a look at that thread and continue the discussion on the same for further updates on the issue.

Please reach out to us, if you need any further assistance.

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJ67x:ref" (ADR-00236631)

Thanks,
 

IMA SDK Team

 

[Filip Plavac]

Thank you, I will.

Filip