Re: (iOS) With AirPlay enabled, ads "finish" playback prematurely

[IMA SDK]

Hi Sergio,

I work along with Sherwin, and just want to circle back on this. Thank you for your patience. The team provided their feedback that the issue has been fixed on IMA SDK for iOS 3.11.4. Please let us know if you still encounter the same issue, so I could raise this to the team once more.

Regards,

Teejay Wennie Pimentel IMA SDK Team

ref:_00D1U1174p._5001UOCbFO:ref

[Yaroslav L'vov]

Hello there I am still experiencing the issue with ads prematurely finishes when airplayed I calculated elapsed time between IMA SDK events 

adsManagerDidRequestContentPause and adsManagerDidRequestContentResume and it was equal to 7-8 when full ad break should be 10, I am getting full ad playback without airplay and it is just fine

[IMA SDK]

Hi Yaroslav L'vov,

 

Thank you for reaching out to us.

 

Would you be able to share a screen recording of your issue here? It would also be best if you could share the full stack trace or error logs you are encountering.

Regards,

Michael Angelo Legaspi IMA SDK Team

ref:_00D1U1174p._5001UOCbFO:ref

[Yaroslav L'vov]

https://dropmefiles.com/pJcMf

here is the video proof of an issue. I do not see any error logs though to share with you. So my guess is that this behaviour depends on how long it takes for airplay to connect if the connection is fast I am getting almost full ad playback, however, if it takes a bit longer to connect I may have 2-3 seconds of ad playback only. Postrolls are weird also it just pauses in the middle of an ad but I think the reason is the same. So there is a blinking of AppleTV when player switches from ad to content and vice versa and I think that the time of switching is actually counting as ad playback and that is why ads are finished prematurely.

[IMA SDK]

Hi Yaroslav,

Thank you for sharing with us the video, clearly we can see that the ads are not displaying properly. As such we ask if you can also share with us the Ad Tag that is being used so that we can test with it also. At the same time we would also suggest checking the ad tag against our VSI and one of our sample apps here .

Also if you have any Charles logs that we can look at that would also help us to look more into this for you. As well as a simple sample app.

Regards,

William Pescherine IMA SDK Team

ref:_00D1U1174p._5001UOCbFO:ref

[Yaroslav L'vov]

Hello Again

I have modified sample basic app by adding Airplay capability (AVRoutePicker view is located in top left corner when you run the app) which is available here https://dropmefiles.com/WBNVl

I have listed Test scenarious in AirplayTestScenario.rtf

I have added multiple ad tag urls to the sample app for easy switching
You should be able to switch between different ad tag urls in ViewController.m there are commented lines on code at lines 67-69

Let me know if this is enough info for you, thank you!

[IMA SDK]

Hi Yaroslav,

 

Thank you for reaching out to us.

 

Would you be able to share with us a screen recording of the behavior? Once provided, I will share this to the rest of the team to further investigate.

Regards,

Michael Angelo Legaspi IMA SDK Team

ref:_00D1U1174p._5004Q2LmNPC:ref

[Yaroslav L'vov]

I have already shared in my previous reply

[IMA SDK]

Hi Yaroslav,

 

Thank you for your response.

 

It seems like you are supposed to reply on one of the previous threads you opened, but made another open case instead. You haven't shared with us any screen recording yet on this thread. Your first mail only contains the rtf file where we can see the steps to reproduce the issue and a zip file containing the sample project. Would you please confirm if this is supposed to be a response to another thread you previously opened? Could you reply on that thread instead for better tracking of the issue?

Regards,

[Yaroslav L'vov]

Here is the new screen recording to demonstrate the issue

https://dropmefiles.com/Sv1se

[IMA SDK]

Hi Yaroslav,

Thank you for the screen recording, this helps to show the issue. At the same time we will be needing a simple sample app that is using the ad tags that you have in the video. As far as we can see, when we go to the download link there is nothing there to download. So if you can resend it that would be greatly appreciated. At the same time it would appear that you have another thread opened? If so please let us know.

Regards,

William Pescherine IMA SDK Team

ref:_00D1U1174p._5004Q2LmNPC:ref

[Yaroslav L'vov]

I have modified sample basic app by adding Airplay capability (AVRoutePicker view is located in top left corner when you run the app) which is available here https://dropmefiles.com/WBNVl

I have added multiple ad tag urls to the sample app for easy switching
You should be able to switch between different ad tag urls in ViewController.m there are commented lines on code at lines 67-69

[IMA SDK]

Hi Yaroslav,

 

Thank you for providing the screen recording of the behavior. With this, allow me to share this with the rest of the team to get their insight as well on this issue. One of them should be able to respond to you with the result of the investigation or if they need any more information.

Regards,

Michael Angelo Legaspi IMA SDK Team

ref:_00D1U1174p._5004Q2LmNPC:ref

[Yaroslav L'vov]

Hello, any updates on this issue? I want to duplicate link from dropMeFiles that contains both BasicExample project to check an issue and screen recording in case previous links are expired

https://dropmefiles.com/ZkyWR

[Yaroslav L'vov]

Apologies again!

Any updates on the issue above? At lease a confirmation that the issue is on the SDK side?

[IMA SDK]

Hi All,

Unfortunately, after a long period of testing and debugging many potential soliutions, we must at this time state that the IMA SDK does not officially support airplay at this time. Keep an eye on the release notes, as we move forward, for further information about future support.

Thanks

Greg Schoppe
IMA SDK Team

ref:!00D1U01174p.!5004Q02LmNPC:ref