tvOS IMA SDK (4.9.1) AdTagUrl Issues: VAST Load Timeout and Missing started Ad Event Callback

[(威里)RD_WillyChen]

Hi Support team,

When using the tvOS IMA SDK(4.9.1) in sample code project, we encountered some issues that do not occur when comparing with the iOS IMA SDK(3.13.0).

The issues are as follows:

1.When using specific advertisement AdTagUrls, the "kIMAError_VAST_LOAD_TIMEOUT" error code 301 often occurs.

2.When using specific advertisement AdTagUrls, the "didReceiveAdEvent" method of the adsManager does not receive the "kIMAAdEvent_STARTED" callback. For example, the normal event sequence should be:

kIMAAdEvent_LOADED -> kIMAAdEvent_STARTED -> kIMAAdEvent_FIRST_QUARTILE -> kIMAAdEvent_MIDPOINT -> kIMAAdEvent_THIRD_QUARTILE -> kIMAAdEvent_COMPLETE

However, with the specific advertisement AdTagUrl, the sequence becomes:

kIMAAdEvent_LOADED -> kIMAAdEvent_FIRST_QUARTILE -> kIMAAdEvent_MIDPOINT -> kIMAAdEvent_THIRD_QUARTILE -> kIMAAdEvent_COMPLETE

Could you please help me to check these issues?

[IMA SDK]

Hi RD,

Thank you for raising your concern to us.

In order for us to validate and check the reported behavior further, could you kindly share the following?

• VAST being used
• Screenshot/Screen recording of each behavior 

This message is in relation to case "ref:_00D1U1174p._5004Q2oA2Bu:ref"

Thanks,
 

IMA SDK Team

[(威里)RD_WillyChen]

Hi Support team,

Do you have a private reply link?

 I can provide a sample code that include VAST and screen recording.

IMA SDK 在 2023年9月1日 星期五晚上8:17:33 [UTC+8] 的信中寫道：

[IMA SDK]

Hi,

 

You may send these details privately using the "Reply to Author" option. If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002oA2BuQAK&entry.80707362=00196506

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

Looking forward to your response.
 

[(威里)RD_WillyChen]

Hi Supprot team,

I have successfully uploaded via this link.In the attachments, you will find sample code for both the tvOS IMA SDK (4.9.1)  and iOS IMA SDK(3.13.0), and they both use the same VAST tag.

Through the sample code, we have identified two cases, neither of which occurs on the iOS IMA SDK.

In case 1, When using specific advertisement AdTagUrls, the "kIMAError_VAST_LOAD_TIMEOUT" error code 301 often occurs.We suspect that ${AUCTION_PRICE} in the VAST XML has not been correctly encoded by the tvOS IMA SDK, which is causing a timeout.

In case 2, When using specific advertisement AdTagUrls, the "didReceiveAdEvent" method of the adsManager does not receive the "kIMAAdEvent_STARTED" callback.

BTW, AD fillrate does not 100%, please try more.

IMA SDK 在 2023年9月4日 星期一下午1:23:03 [UTC+8] 的信中寫道：

[IMA SDK]

Hi,

Thank you for getting back to us.

I have checked on my end but it appears that the files were not uploaded in the link we previously provided. I also tried to access the link you mentioned in your response but it is redirecting to a blank page. With this, could you try re-uploading the requested information? This is so we could reproduce the issue and further investigate.

You may send these details privately using the "Reply to Author" option. If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002oA2BuQAK&entry.80707362=00196506

2. Fill out all fields, and attach your file(s).

3. Please reply back to this thread when you have uploaded your file(s). Please do not share this link.

In addition, to provide information regarding the kIMAError_VAST_LOAD_TIMEOUT, this means that the VAST URI provided, or a VAST URI provided in a subsequent Wrapper element, was either unavailable or reached a timeout, as defined by the video player. The timeout is 8 seconds for initial VAST requests and 4 seconds for each subsequent Wrapper. With this, our recommendation for publishers is to increase the timeout limit of your player via the SDK. 

[(威里)RD_WillyChen]

Hi,

I have uploaded again. Please check it.

IMA SDK 在 2023年9月4日 星期一晚上7:06:03 [UTC+8] 的信中寫道：

[IMA SDK]

Hi,

 

Thank you for providing the requested details. I was able to replicate the reported issues. For further investigation, allow me to raise this to our wider team. One of us will reply to you on this thread for any updates.
 

[IMA SDK]

Hi Willy Chen,

I believe that you are correct that at least part of your issue is related to the unencoded  macro in the wrapper url returned by your VAST tag. As this macro is not intended to be populated by the IMA SDK, the URL is being requested as-is by the SDK. This is fine on iOS, as requests are made by the native browser that is built into iOS, which has a fair amount of flexibility with regards to parsing invalid URL characters. However, tvOS is a browserless platform that must rely on low level URL request libraries, which can be less forgiving, with regards to URL encoding.

Have you tried contacting the advertiser responsible for that redirect to request that they encode the "$" in their macro as "%24"?  if they can make that change, it may resolve your issue.

Thanks,

Greg Schoppe
IMA SDK Tea

ref:_00D1U1174p._5004Q2oA2Bu:ref

[(威里)RD_WillyChen]

Hi Support team,

According to the VAST protocol, advertisers can redirect ad exposure opportunities through multiple layers. For developers like us, it's challenging to have access to the interactions and agreements between advertisers and other collaborating parties, making it difficult to establish direct communication with advertisers.

As a result, we sincerely request your assistance in making any possible changes to the tvOS IMA SDK to address our issue. This is of utmost importance to us and will help ensure a seamless ad playback experience across various platforms.

Additionally, if there are any updates or developments regarding case 2, please share them with us.

IMA SDK 在 2023年9月6日 星期三晚上10:14:48 [UTC+8] 的信中寫道：

[IMA SDK]

Hi Willy Chen,

I have opened a feature request to have our engineers investigate improving error handling for URLs with invalid encoding in tvOS. However, at the moment, this difference in behavior between tvOS and iOS is considered expected behavior.  tvOS is a less advanced platform than iOS and has less native ability to recover invalid url encodings.

With regards to situation B, I am still attempting to identify which ad responses lead to the missing started event. Do you happen to have a captured VAST response that demonstrates this behavior reliably?

Thanks,

Greg Schoppe
IMA SDK Team

ref:_00D1U1174p._5004Q2oA2Bu:ref

[(威里)RD_WillyChen]

Hi Support team,

Thank you for your response. As a potential solution to address the issue of invalid encoding in tvOS URLs, we recommend utilizing Apple's native API, stringByAddingPercentEncodingWithAllowedCharacters, to perform URL encoding specifically for the invalid VAST content within the VAST file.

Regarding case 2, please continue using the following VAST tag: https://secure.adnxs.com/ptv?id=30716176&appid=com.litv.as.ofiii&openudid=[IDFA]. We had previously encountered issues related to specific country/region restrictions, which have now been resolved. In the event of a timeout(error 301), please access the VAST file and extract the second-level VAST tag, while removing the &pp=${AUCTION_PRICE} parameter.

If you have any further questions or require additional assistance, please feel free to let us know.

IMA SDK 在 2023年9月9日 星期六凌晨12:36:31 [UTC+8] 的信中寫道：

[IMA SDK]

Hi Willy Chen,

Regarding case 1, I've included your team's suggestion in the feature request that we've filed. There may be some technical constraints that limit our engineers ability to rely on one or another specific function to repair bad encodings, but I will continue to advocate fora resolution to this issue.

Regarding case 2, thank you for the update and the steps for reproduction. I'll let you know as soon as i am am able to reliably reproduce the issue in a controlled environment.

[(威里)RD_WillyChen]

Hi Support team,

I hope all is going well. Is there any progress on these issues? We're looking forward to hearing the latest updates 

Thanks for your help.

IMA SDK 在 2023年9月14日 星期四凌晨2:26:16 [UTC+8] 的信中寫道：

[IMA SDK]

Hi Willy Chen,

We are still having some trouble reliably reproducing your second issue in a controlled environment. We are still attempting to reproduce the issue, but in the meantime, do you happen to have the ability to capture a CharlesProxy network log showing this error? Alternatively, could you isolate one of the wrapped inner VAST tags that causes this issue?

Thanks,

Greg

ref:_00D1U1174p._5004Q2oA2Bu:ref

[(威里)RD_WillyChen]

Hi Support team,

I wanted to follow up on the issue we discussed regarding the advertisement not displaying correctly. Could you please confirm whether the problem is that the ads are not playing at all or if they are experiencing the mentioned problem of missing the "kIMAAdEvent_STARTED" event.

If it's a matter of the ads not playing, I will provide new tags in the next email for you to try.

Regarding the CharlesProxy log you mentioned, I have already uploaded it via the provided https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002oA2BuQAK&entry.80707362=00196506 link in our previous correspondence. There are two files with identical content which you can open based on your CharlesProxy version.

Thank you for your assistance, and I look forward to resolving this issue.

IMA SDK 在 2023年9月27日 星期三凌晨1:58:35 [UTC+8] 的信中寫道：

[(威里)RD_WillyChen]

The tag is as follows:

https://sin3-ib.adnxs-simple.com/ab?an_audit=0&e=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&s=27fb91e8955f9e9b703ac9070b39eb3c61aa72e3

(威里)RD_WillyChen 在 2023年9月27日 星期三中午12:00:02 [UTC+8] 的信中寫道：

[IMA SDK]

Hi Willy Chen,

The ad playback issue has been isolated to an encoding issue in the wrapped ad tag, and we have passed a feature request to our engineering team to work on a solution to work around these encoding issues. We have not yet come to a conclusion on that bug, but it is well scoped and reproducible.

With regards to the missing ad events, we've been able to get past the no ads issue by replacing the ad tag with the inner wrapped ad tag (after manually fixing the macro encoding),  but even so, we have yet to be able to reproduce the missing STARTED event in a controlled environment. Can you confirm if the charles log you sent contains an instance of the missing ad event issue, or just the playback issue?

thanks,

[(威里)RD_WillyChen]

Hi Support team,

It is confirmed that proxy log contains an instance of the missing ad event issue. We did not observe any abnormalities from the proxy log, but the SDK still cannot trigger the 'started event'.

By the way, we are using Xcode 14.2 as our development environment. Besides this, Is there any additional information we need to provide to facilitate the resolution of this issue?

IMA SDK 在 2023年9月29日 星期五凌晨3:36:27 [UTC+8] 的信中寫道：

[IMA SDK]

Hi Willy Chen,

Thank you for the additional information about your testing environment. I'll sync with the rest of my team and let you know if we still need additional data to reproduce the issue.

Thanks,

Greg Schoppe
IMA SDK Team

ref:_00D1U1174p._5004Q2oA2Bu:ref

[(峻珽)RD_CharlesChang]

Hi Support team,

I hope all is going well. Willy and I are working partners and tracking it, Is there any progress on these issues? We're looking forward to hearing the latest updates.

Thanks for your help.

IMA SDK 在 2023年10月3日 星期二凌晨2:09:30 [UTC+8] 的信中寫道：

[IMA SDK]

Hi Charles,
Unfortunately, I don't yet have an update to share on these issues. I'll reach out as soon as our engineering team has more to share.

Thanks,

Greg Schoppe
IMA SDK Team

ref:!00D1U01174p.!5004Q02oA2Bu:ref